Human Resources

SONIA ESPINOSA-WHIPPLE

***** ******** ****** ****** #**-205

Parker, CO 80134

720-***-****•yo2pnh@r.postjobfree.com

OBJECTIVE

Seeking an assignment with a successful organization where experience and work ethic are recognized and rewarded through career opportunity.

EXPERIENCE

April 2010-

November 2010 Hyatt Regency Cambridge Cambridge, MA

Assistant Human Resources Director

Facilitate benefits, new-hire orientation, development and associate relations.

Oversee the day-to-day Human Resources Operations.

Managing recruitment process, attend job fairs and community involvement.

Administration of wage and salary plans.

Data administration in the ADP/Payroll system.

Affirmative Action Plan Reporting.

Knowledge of FMLA, Workers Compensation and Labor Laws.

Audit and maintain all associate files.

Insure compliance to company policies and procedures.

Participate in all Human Resources driven events.

June 2004-March 2010 Destination Hotels and Resorts

The Inverness Hotel and Conference Center Englewood, CO

Human Resources Director

Responsible for the leadership and management of all functions of the Human Resources department.

Implement and manage governmental labor regulations, employee benefits processing, budget planning and cost containment initiatives.

Ensure that the application, screening, interview and hiring process for all candidates is carried out in accordance with governmental and Hotel policy.

Develop and conduct new-hire orientation programs.

Establish Associate progressive discipline procedures; monitor compliance; conduct counseling sessions; ensure complete documentation.

Maintain the confidentiality and security of all personnel records.

Manager on Duty responsibilities.

Human Resource Manager

Provide support to the Director of Human Resources in most aspects of human resources.

Lead team member for compliance of employment law in the areas of EEOC, Wage & Hour, Affirmative Action, FMLA, and Workers Compensation.

Ensure compliance regarding all employment practices; selection processes, I-9 reporting, recordkeeping, EEOC compliance, file management, work comp claims management.

Perform compensation analysis on an annual basis.

Responsible for year-end reporting on affirmative action processes.

Manages e-recruitment system, job postings, communication, train managers and follow up.

Prepare all corporate benefit reporting. Manage the team member benefit enrollment process.

Awards and Recognitions

2007 State Human Resources Manager of the Year Award - Colorado Hotel and Lodging Association

Manager of the 2nd Quarter Award 2008 – Inverness Hotel and Conference Center

Manager of the 2nd Quarter Nomination 2009 – Inverness Hotel and Conference Center

2009 State Human Resources Manager of the Year Nomination - Colorado Hotel and Lodging Association

Human Resource Coordinator

Provide support to the Director of Human Resources, and Human Resources Manager in all aspects of the human resource function.

Responsible for the overall office organization, new hire experience, and ensuring that team members and applicants are greeted with professionalism and friendliness.

Responsible for compliance in all recruitment and selection practices according to Hotel and affirmative action standards.

Translate team member communications from English to Spanish.

Enters all new hire, termination, transfers, promotions and wage data in a timely manner Oracle system.

Awards and Recognitions

Peak Performer of the 1st Quarter Award 2005

Peak Performer of the 2nd Quarter Award 2006

February 2004-

June 2004 Hyatt Regency Tech Center Denver, CO

Catering Assistant

Assist Catering Manager with clients, changes and contracts.

Manage all incoming phone calls.

Create and maintain client files.

Distribution of event resumes to all departments.

1999-2004 Destination Hotels and Reports

The Vail Cascade Resort and Spa Vail, Co

Food and Beverage Assistant /Conference Services Assistant

Responsible for labor cost tracking.

Assist in the marketing of all outlets.

Coordinate Holiday events.

Create menu displays.

Operationally involved in Banquets, Room Service and Restaurant.

Enter all group function information into Delphi

Human Resources Benefits Coordinator

Coordinate all benefits including medical insurance, 401K, employee housing and maintenance, FMLA, ski passes, tuition reimbursement, end of season bonuses and all corresponding payroll deductions.

Presentation of benefits to new associates at orientation.

Present Spanish orientation.

Human Resources Assistant

Welcoming new associates and guiding them through new hire process.

Translation of all new hire paperwork and other Human Resources forms to Spanish.

Ensure state new hire document compliance.

Maintaining and updating evaluation list for all positions.

Responsible for applicant tracking reports.

Enter and update all personnel information in ADP system.

Reservations Sales Representative

Responsible for International and Domestic Wholesale market sales.

Proactively ascertain future guest’s needs and internally coordinate fulfillment.

Manage guest complaints and their resolution while adhering to all Resort policies.

Awards and Recognitions

Peak Performer Award

1998-1999 The Broadmoor Hotel Colorado Springs, CO

Gift Certificate/Reservation Sales Agent

Complete supervision of all gift certificate sales and tracking reports.

Training Coordinator for new sales associates.

Sales associate for leisure, package and group reservations.

Spa Coordinator

Provide information to guests about all treatments, services and appointments.

Promote and sell all retail products.

1991-1997 Port Royal Ocean Resort Port Aransas, TX

Director of Reservations

Responsible for the complete supervision of all group and leisure reservations.

Acted as liaison between group leaders and Resort Sales department.

Daily supervision of all Front Desk and Reservation staff.

Awards and Recognitions

Frequently appointed to be Manager on Duty

Employee of the Month Award September 1995

EDUCATION

2004-2009 Mountain States Employers Council, Inc. Denver, Co

Certificate

Human Resources Certificate Program 2009

Employment Law Certificate Program 2008

REFERENCES

References are available on request.

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