Customer Service

SAVANNA N. FEARS

**** ******* ****** • Oxnard Ca. 93033 • Phone 619-***-****

E-mail: *******.********@*****.***

Skills

• Excellent customer service skills, verbally and written; patient, friendly and courteous

• Computer Applications: Microsoft Word, PowerPoint, Publisher, Excel, Outlook, Macromedia Dreamweaver and MEI

• Dedicated, hardworking, reliable and able to work well independently and with others; Ability to learn new skills quickly

• Strong presentation and public speaking skills

Work Experience

Navy Exchange- Vending Operations, Yokosuka, Japan 2009-2011

Vending Clerk

• Receive ‘Daily Cash Collection Slip (411)’ from vending attendants.

• Compute total sales for individual machines and determine overages/shortages and record on Vending Machine Cash Control Record by date and cash collected using Excel.

• Complete monthly sales for each machine using Excel.

• Prepare Monthly Vending Machine Report on gross profit of NEX owned and Contract owned machines using MEI and Excel.

• Prepare appropriate documents of all machines serviced by NEX using Microsoft word.

• Completes Vending Notebook using established procedures.

• Prepares loss and damage claims for clothes washers and dryers from customers or NEX employees; follows though ensuring reimbursements are made by NEX to patrons using MEI.

• Receive and make telephone calls in connection with broken machines, etc. For contract owned machines, notifies contractors of problems giving information provided by customer for appropriate action.

• Make inbound and outbound calls for ordering products for NEX owned and contract owned machines.

• Provides information in response to operation inquires to appropriate officials and solves minor problems

La Mesa-Spring Valley School District, San Diego, Ca. 2008-2008

Preschool Student Helper

• Provided Teacher with assistance in classroom organization

• Provided Students with help in hands on leaning

• Assisted teacher with student observation

Vons Company, San Diego, Ca. 2005-2008

Courtesy Clerk

• Provided superior customer service (Recognized for customer service abilities with 5 “mystery shopper” perfect ratings)

• Assisted store supervisor with opening and closing store procedures

• Responsible for clearing customer carts from parking lot 1-4 times per shift

San Diego Workforce Partnership, San Diego, Ca. 9/04-12/04

Student Intern

• Assisted with database management and researched projects

• Responsible for office organization and administrative duties

• Provided the public with information on School-to-Career programs

• Followed up and recorded student success in internship program

• Created online survey to track effectiveness of program and success

Education

Cuyamaca College, San Diego CA. 2006-2007

• Basic Associates Classes

High Tech High, San Diego CA. 2002- 2006

Volunteer Activities

Santa Sophia Catholic Church 2003- 2008

• Participated in various church activities

o Help set up and serve breakfast to church community

o Help plan activities for youth program

o Organized activities to raise money for youth trips

• Assisted with set up for events for large groups of people

o Responsible for seating arrangements

o Responsible for table set up

• Help with food service and clean up

Extracurricular Activities

High Tech High 2004-2006

• 2006 Planning Committee

o Secretary for activities for the class of 2006

o Instrumental leader in the planning and execution for all class of 2006 activities

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