Manager Quality Assurance
Resume:
Nhi “Nia” Hoang
** ************ *****, *********, ** 12302 *********@*****.***
http://www.linkedin.com/pub/nhi-hoang/19/8a2/683
Professional Profile An exceptional individual who combines chemistry, management, engineering, safety, audit, problem solving, analytical, technical, and communication skills to develop solutions to resolve environmental problems and industrial operation safety.
Years of experience in the areas of chemical process safety analysis, environmental hazard assessment, and OSHA Process Safety Management (PSM) regulatory compliance for bulk hazardous chemical, industrial biological wastewater, municipal water supply, and electronic facilities. Participate in accidental investigation for operational and industrial cases.
Safety Training Programs
Quality & Safety Audit
Waste & Cost Reduction
Continuous Improvement Regulatory Compliance
Employee Safety Measures
Staff Training & Mentoring
Documentation/Recordkeeping
Professional Accomplishments Process/Plant Information Manager
Develop, implement, update, and maintain a uniform data tracking standard for 12 plants performance data and Standard Operating Procedures (SOPs)
Manage the process of generating Key Performance Indicators (KPIs) to communicate with clients, operations, engineering, project development, project delivery, RD&E, and management teams
Utilize in-house, certified outside lab, and PLC/SCADA data to validate and optimize processes to minimize costs and maximize efficiency
Collect valuable information for engineering, RD&E, future process designs, and for ongoing and future operating services estimation
QNQC of required compliance reports to clients and/or regulatory agencies
Prepare technical cause and effect table utilizing P&ID as part of project delivery submittal
Quality Assurance Manager/Environmental, Health, & Safety Manager/Maintenance Manager/Production Assistant Manager
Planned and coordinated effectively with local POTW regarding chemical modification of change (MOC), findings, testing, and plant discharge permits
Pilot testing new polymer which increased silver recovery, reduced silver discharge from 250 parts per million (ppm) to less than 2 ppm, and allowed plant to stop hauling and start discharging to POTW
Utilized corporate Environmental Management Information System (EMIS) to consolidate, manage, and review data and information – for health, safety, air, water, and waste
Coordinated, trained, supported and supervised a dynamic safety committee that was knowledgeable to be able to tour and inspect the plant to detect potential or existing hazards; and enforced compliance of operations personnel with administrative policies, procedures, safety rules, and governmental regulations.
Conferred and cooperated with supervisory/management personnel in formulating administrative and operational policies and procedures.
Hold plant’s quarterly safety meeting for all shifts to review plant and corporate safety goal, OSHA rules and regulations, EPA Risk Management Plan, Process Safety Management, Right to Know, Recordable Injuries, Compliance Posters, MSDS, etc…
Process Improvement Manager/Sr. Quality Assurance Manager/Customer Service Manger/On-the-Job Training Supervisor/Regional Quality Engineer
Analyzed and evaluated processes and procedures, as well as cost controls to identify waste and eliminate excessive expenditures, resulting in drastically improved profitability
Streamlined, developed, and implemented changes in equipment maintenance, operating procedure, and systematic functionality, improving customer satisfaction rating by 60% in less than 6 months with the company
Received Qualex Most Honorable Mention Quality Assurance Manager recognition awards, and represented 62 Qualex plants at Kodak Annual Teamwork Day
Reviewed, implemented, and audited corporate best practices and formulated progress monthly department reports
Handled escalated customer’s complaints in a courteous and polite manner
Work History July 2010 – Present
Process/Plant Information Manager, Ecolab/Nalco, Eagan, MN
April 2003 – July 2009
Quality Assurance Manager/Environmental, Health, & Safety Manager/Maintenance Manager/Production Assistant Manager, Fujicolor Processing, Rensselaer, NY
August 1999 – March 2003
Process Improvement Manager/Sr. Quality Assurance Manager/Customer Service Manger/On-the-Job Training Supervisor/Regional Quality Engineer, Qualex Inc. (A division of Kodak), Durham, NC
October 1997 – August 1999
Quality Assurance Manager/Safety Coordinator, TEK Industries, Manchester, CT
November 1995 – October 1997
Corporate Quality Assurance Engineer, First Brands Corporation (A division of Union Carbide), East Hartford, CT
April 1993 – November 1995
Analytical Chemist, Henry Sourther Laboratory, Bloomfield, CT
Skills Industrial Control System: SCADA, PLC, P&ID, PFD
Environmental Tools: Crystal Report, Dakota Auditor and Tracer, Enviance, LIMS
Office Package: Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Outlook Express, SQL, Word Perfect, Quattro Pro, and Lotus 123 v4
Operating Systems: Windows 9X, Windows 2000, Windows ME, Windows XP, Windows Vista, Windows 7, Linux, MS DOS
Graphics Tools: Macromedia Flash, Macromedia Fireworks, Adobe Photoshop, Adobe PageMaker, Adobe Illustrator, Greta Macbeth Profile Maker, X-Rite Densitometer, Eye-One
Internet and Security: NTFS Security, DNS, DHCP, LAN, TCP/IP, Ethernet
Education Bachelor Science in Chemical Engineering
University of Connecticut
Storrs, CT
May 17, 1992
References References are available upon request
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