Customer Service Quality Assurance
Resume:
Angela Dutcher
***** ****** ****, ***********, **** 43046
******@*****.***
OBJECTIVE: Seeking a Clerical position, including secretary, or receptionist, where I can utilize my previous experience, training, and education. I am a loyal, friendly, self directed individual who will add value to the company in a proficient and effective manner. I have a strong desire to help others both as a team member and in a customer-service capacity.
RELEVANT EXPERIENCE:
WORK HISTORY:
Community Housing Network, Columbus, Ohio
August 15, 2011 – September 30, 2011
Temporary position through Tailored Management, Columbus, Ohio
Duties included:
• Transcribed office communications
• Utilized Microsoft programs, (Excel, Word, Outlook)
• Developed forms, letters, and other forms of communication
• Directed Visitors to the appropriate departments
• Utilized Multi-Lined Phone system
• Developed and maintained spread sheets for various departments
• Designed and assisted in producing a quarterly News Letter
• Assisted various departments with clerical services
Pradeep K. Pandya, M. D., Urologist, Lancaster, Ohio
February 1988 - June 2008
Duties included:
• Customer service and problem solving
• Scheduled appointments, tests, and surgeries
• Transcribed office communications
• Data entry of client information and billing
• Filed insurance claims
• Obtained pre-certifications
• Utilized CPT and ICD-9 coding
• Developed forms, letters, and other forms of communication
• Utilized multi-line phone system
• Filed medical records
EDUCATION:
Hocking College, Nelsonville, Ohio
• Associate in Business Management & Entrepreneurship - March 2011
• Associate in Applied Science - Dietetic Technician - June 2009
• Grade Point Average - 3.791
• Dean’s list: Fall 2007 – Winter 2011
• Phi Theta Kappa – Fall 2011
RELEVANT CLASSES:
• Small Business Management
• Principals and Practices of Management
• Microsoft (Word, Excel, PowerPoint…)
• Human Resource Management
• Accounting, Microcomputer Accounting (Peachtree)
• Advertising, Marketing, Sales
• Supervision and Leadership
• Business System Controls
• Management of Quality Assurance
• Project management
• Medical Terminology
• Collected 24-hour food recall records and assessed dietary intakes
• Provided diet therapy including client education and documentation
Contact this candidate