Engineer Customer Service

SUMMARY

Seeking a position as Field Service Engineer in the medical equipment field where my years of experience and track record will prove to be valuable, as well as allow the opportunity for professional growth.

SKILLS AND ACCOMPLISHMENTS

Customer Service / Problem Solving / Relationship Building / Installation and Service of MRI, NMR Magnets, Mammography Systems, CT-Scan Systems, Explosives Detection Systems, Diffused Optical Tomography Systems / Fluent in English and Spanish

EXPERIENCE

Senior Field Service Engineer - February 2004 to Current

IMAGING DIAGNOSTIC SYSTEMS, INC – Ft. Lauderdale, Florida

• Perform installation and on-site service of CT Laser Mammography System.

• Provide technical assistance to application specialists and company-authorized distributors.

• Maintain records of repairs, calibrations and tests performed.

• Position entails worldwide travel and requires providing superior customer satisfaction at all levels.

Senior Field Service Engineer - October 2002 to February 2004

SIEMENS MAINTENANCE SERVICES, LLC – Orlando, Florida

• Provided service and support to the Transportation Security Administration.

• Conducted maintenance on Explosives Detection Systems (EDS) and Explosive Trace Detection (ETD) equipment at Miami International Airport and the Port of Miami.

• Had direct interaction with government transportation authorities related to homeland security.

Field Service Engineer - April 2001 to April 2002

NMR MAGNEX SCIENTIFIC, INC – Concord, California

• Conducted global installation and service of superconducting Nuclear Magnetic Resonance research magnets to include maintenance, shimming, cryogenic cool downs, vacuum pumping and leak testing cryostats.

• Prepared analysis reports for customer presentations.

• Travelled extensively worldwide while providing superior customer satisfaction.

Field Service Engineer - March 1998 to April 2001

OXFORD INSTRUMENTS, INC – Carteret, New Jersey

• Performed global installation and service of Magnetic Resonance Imaging magnets to include shimming systems, cold head repair, cryostat vacuum pumping, leak testing and cool downs.

• Prepared analysis documentation for customer presentations.

• Position entailed extensive domestic and international travel and continuous interactions with customers.

Senior Technician - April 1991 to March 1998

PARAGON CABLE – Torrance, California

• Installation and repair of cable TV systems.

• Conducted inventory control of materials and converters.

• Monitored ongoing compliance of converters, materials, and vehicle policies and procedures.

• Prepared departmental reports.

Field Communication Specialist - November 1980 to November 1986

UNITED STATES MARINE CORPS

• Honorable Discharge as Sergeant.

PROFESSIONAL COURSES AND CERTIFICATIONS

Garces Commercial College - Miami, Florida

Business Administration - Associates of Science (1989)

Garces Commercial College - Miami, Florida

Intercultural Studies - Associates of Arts (1988)

San Pedro/Wilmington Skill Center - Wilmington, California

Telephone Systems Installation and Repair - Certificate of Completion (1991)

USMC Communications School - Camp Pendleton, California

Electronics - Field Communication Specialist Certificate (1986)

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