Customer Service Quality Assurance
Resume:
JOSE E. PAULINO
PAWTUCKET R.I ****0
**********@*******.***
Skills: Asbestos Abatement Supervisor. CDL class B license, Efficient in MS Word,
Excel, Outlook, Corel Word Perfect,
Excellent interpersonal And customer service skills, Type 30 wpm, Bilingual
English/Spanish
Experience:
2/11-8/11
6/09-3/10 CDL driver/Warehouse Associate/Customer Service
Color Carton Corporation 341 canal place Bronx N.Y
Preparing orders to be shipped, load them into a 5speed 32ft straight truck.
Deliver them within the tri state area.
Completing reports on orders filled adjustment of inventory count and
Stock
1/05-6/09 Customer Service/Gutter installation
Atlantic Gutters, Providence RI
Transported equipment to jobsite on a 24 ft box truck
Received job request and provided invoice to customers over the phone and in person.
Employee’s supervision and Quality assurance.
2/03-9/03 Customer Service Representative/bilingual 311 Operator
King Teleservices, long island city NY
Provides information on Government Service
Submits service requests for NYPD Quality of Life Complaints
Provide referral information for appropriate NYC Government Agencies
Responsible for assisting Spanish speaking callers
8/02-12/02 Warehouseman
Peerless Importers, Brooklyn NY
Prepared orders to be shipped, pulled stock from inventory
Prepared purchases for shipment
Requisitioned articles to fill incoming orders
Completed reports on orders filled, adjustments of inventory count and stock
Records, damage of stock and refusal of shipments
Education: Lawrence Training School. Lawrence M.A
Asbestos Supervisor certificate
John Jay College of Criminal Justice New York, N.Y
Acquired Credits in Criminal Justice
C D L Training Red Hook on the Road Brooklyn, N.Y
Commercial Drivers License (class B)
B.O.C.E.S. Technical School West Nyack, N.Y
General Safety and Residential wiring Certificate
References Furnished Upon Request
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