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Customer Service Quality Assurance

Location:
Pawtucket, RI, 02860
Salary:
20 and up
Posted:
August 22, 2012

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Resume:

JOSE E. PAULINO

*** ****** **

PAWTUCKET R.I ****0

yn99lw@r.postjobfree.com

917-***-****

Skills: Asbestos Abatement Supervisor. CDL class B license, Efficient in MS Word,

Excel, Outlook, Corel Word Perfect,

Excellent interpersonal And customer service skills, Type 30 wpm, Bilingual

English/Spanish

Experience:

2/11-8/11

6/09-3/10 CDL driver/Warehouse Associate/Customer Service

Color Carton Corporation 341 canal place Bronx N.Y

Preparing orders to be shipped, load them into a 5speed 32ft straight truck.

Deliver them within the tri state area.

Completing reports on orders filled adjustment of inventory count and

Stock

1/05-6/09 Customer Service/Gutter installation

Atlantic Gutters, Providence RI

Transported equipment to jobsite on a 24 ft box truck

Received job request and provided invoice to customers over the phone and in person.

Employee’s supervision and Quality assurance.

2/03-9/03 Customer Service Representative/bilingual 311 Operator

King Teleservices, long island city NY

Provides information on Government Service

Submits service requests for NYPD Quality of Life Complaints

Provide referral information for appropriate NYC Government Agencies

Responsible for assisting Spanish speaking callers

8/02-12/02 Warehouseman

Peerless Importers, Brooklyn NY

Prepared orders to be shipped, pulled stock from inventory

Prepared purchases for shipment

Requisitioned articles to fill incoming orders

Completed reports on orders filled, adjustments of inventory count and stock

Records, damage of stock and refusal of shipments

Education: Lawrence Training School. Lawrence M.A

Asbestos Supervisor certificate

John Jay College of Criminal Justice New York, N.Y

Acquired Credits in Criminal Justice

C D L Training Red Hook on the Road Brooklyn, N.Y

Commercial Drivers License (class B)

B.O.C.E.S. Technical School West Nyack, N.Y

General Safety and Residential wiring Certificate

References Furnished Upon Request



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