Customer Service Quality Control
Resume:
Michael A. Mazurik
Norwalk, OH 44857
yn62vp@r.postjobfree.com
CAREER SUMMARY
Programmer / Analyst, Network Administrator with a strong problem
solving, project management and customer service orientation.
Highly skilled in the design, development and delivery of cost
effective, high-performance technology solutions to meet
challenging business demands. Able to work effectively with staff
and clients on all levels. Ability to quickly learn almost any
computer skill and apply out-of-the-box thinking to improve
processes, systems and methodologies.
Key skills include:
* Computer Programming
* System Management
* Troubleshooting / Install / Configuration
* Project Management
* Research and Analysis
* Quality Control Management
* Strategy Identification / Implementation
* Cross Functional Relations
COMPUTER EXPERTISE
Operating Systems:
Windows 2000 and 2003 server, Windows 2000 Professional,
Windows XP, Windows NT server, Windows NT workstation,
Windows 98, Windows 95, Windows 3.11, MS-DOS,
Novell Netware 4.11, Sun Solaris 2.5, HP / UX 9.0, SCO Xenix,
SCO Unix 5.5, CP / M 80
Business Applications:
Visual Foxpro 3.0-7.0 , Foxpro 2.0-2.6, Foxbase+, dBase III+,
Access ’97 and 2003, SQL Server 2000, Word, Excel, Exchange 2003,
Fourth Shift ERP, MFG / PRO ERP, Solomon Accounting,
Visual Basic 3.0, Visual Basic .Net, Visual C#,
Magic 9.4 RAD system,
PROFESSIONAL EXPERIENCE
Hydro Tube Enterprises, Oberlin, OH
2005 - 2010
Manufacturer of bent, high-pressure tubing and machined parts.
IT Manager
Provided for IT and related computer business functions in
company facilities in Ohio and North Carolina.
* Conducted maintenance and application programming for HTMS ERP
system using Magic 9.4 eDeveloper expanding the functionality
and usability of the application.
* Reviewed analysis, design, programming and implementation of
a bar code warehouse inventory system making the shipping and
inventory functions more timely and accurate.
* Completed analysis, design, programming and implementation of
a employee attendance tracking using Visual C#.net and MS-SQL Server 2005
* Maintained the availability of company computer resources
including servers, workstations, laptops, printers.
* Configured and managed AD, Exchange, DHCP, and backup servers
in the corporate network.
* Supported VPN on Cisco ASA5505
* Provided user support for Microsoft Office applications.
Best Buy, Sandusky, OH
2003 - 2005
Retail electronics store.
Computer Tech / “Geek Squad”
Provided installation and configuration of Microsoft Windows
O / S. Troubleshot, repaired and provided diagnostics for
hardware and software. Troubleshot, repaired and provided
diagnostics for hardware and software. Removed Spyware and
viruses. Performed computer sales and service.
Whirlaway Corporation, Wellington, OH
1998 - 2002
Manufacturer of precision-machined parts for the automotive and
HVAC industry.
Network Administrator / Programmer
Provided for installation, configuration and administration of
Microsoft Windows 2000 Servers.
* Maintained the availability of company computer resources
including servers, workstations, laptops, printers.
* Upgraded workstations from Windows NT Workstation to Windows
2000 Professional.
* Installed and configured Windows NT Workstation and Server.
* Configured and administered Microsoft Exchange 5.5.
* Administered SCO Unix on Quality Control system.
* Installed and troubleshot Harbinger Trusted Link EDI software
and upgrades.
* Converted programs from Foxpro 2.6 to Visual Foxpro 6.0 to
enable them to be able to use SQL.
* Analyzed, designed, programmed and implemented systems for
the Accounting, Purchasing, and Shipping Departments using
Visual Foxpro 6.0.
Geotrac Inc., Norwalk, OH
1995 - 1998
Mortgage Services / Geographical Information Systems.
Programmer / System Administrator
Handled Visual Foxpro 3.0 programming for integration between
AS / 400 production system and Solomon IV accounting system.
Configured and supported Pervasive SQL Database system. Provided
Unix support for GIS department. Installed, configured and
administered Solaris 2.5 operating system.
Venture Packaging Inc., Monroeville, OH
1990 - 1995
Multi-state, multi-facility manufacturer of injection molded
food quality plastic containers.
IS Manager
Developed warehouse management, invoicing, customer service /
order entry, physical inventory, production, shipping, and
inside / outside sales systems using Foxbase+ and Foxpro.
EDUCATION
Associate of Arts in Applied Business
Major: Computer Programming
Terra Community College, Fremont, OH
CERTIFICATIONS
MCP - Windows 2000 Professional, Windows 2000 Server
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