Network Administrator Assistant

Rafael A. Peña

**** ******* ********* ****

*nd Floor

West New York, NJ 07093

917-***-**** (cell)

***********@*****.***

Objective: Seeking a technical support position with an organization where I can utilize strong analytical, problem solving and technical skills. Ideally with a company that is customer service focused, fosters a positive work environment and provides upward mobility.

Technical Summary

Software: Mac OS X, Windows Server 2008, Windows 7, Windows Vista, Windows XP, Windows NT 4.0, Novell NetWare 5.1, Microsoft Office 2007 (including Word, Excel, and PowerPoint), Internet Explorer, Netscape 6.0, Safari 4.0.3, Outlook 6.0, Lotus Notes 8.0.1, Active Directory, Remote Desktop, MS Virtual PC, VMware Workstation, Diskeeper, CCleaner, Pest Patrol, Spybot S&D, Acronis & Norton Ghost, Anti Virus Protection with Norton

Security:

• Firewalls and Anti Virus Protection with Windows, Norton, Symantec, McAfee and Zone Alarm

Network Protocols: TCP/IP, DHCP, DNS, SMTP, HTTP, LANs, WANs, Ethernet, Wireless, DSL, Hubs, Switches, Linksys Routers, VPN.

Hardware: IBM compatible PCs, configured IDE drives as master and slave, CD-ROM drives, install RAM, identify system board components, installed Network Adapter cards

Relative Experience:

• Basic hardware installation, configuration, maintenance and troubleshooting

• Install and configure networking components in Windows 9x and Windows Pro for connectivity in a peer-to-peer and client/server network including Windows 2000 and Netware 5.1

• An understanding of TCP/IP in an environment containing sub-networks and basic routing and bridging technologies

• Use and configure TCP/IP client services including DHCP, DNS, FTP, HTTP, Telnet

• Advanced knowledge of Microsoft Office 2007 applications including, Word, Excel and PowerPoint

Professional Experience:

Sysnet Solutions

April 2009- August 2009

(Internship)

PC Technician - Network Assistant

• Installation and upgrading of Windows 2008 in an Active Directory domain.

• Installed and configured Domain Controller to be a VPN server and configured XP clients to connect a VPN server.

• Installation and testing of various software in a Virtual PC environment

• Partitioned and Formatted hard drives with Basic and Dynamic Volumes.

• Installation of software including virus and spyware utilities, service packs

• Installation, configuration and support of, WSUS, IIS, DHCP, DNS services

• Installed and configured Outlook client on laptop PCs

• Configured Workgroups and Domains in small business environments

• Configure classroom PCs for work group and domain environments

• Installation, configuration and support of HP and Lexmark printers with Jet-Direct cards

• Backup and restore of data with Windows XP and third party software

• Re-imaging of Hard Drives with third party software in a server environment

• Upgrade of Hardware and Software

• Install and configure wireless routers

Jan. 2007- April 2009

RCM Technologies/C3i

Computer Technician

• Initiated and terminated users accounts, ghosted and performed data back up, configured Lotus Notes 8.0.1, Siebel, Express Connect, upgraded and installed connectivity software, security software patches, Microsoft Visio 2003, Microsoft Compatibility packs for Office 2007, Microsoft Windows 2000 Hot fix and XP, and Nortel VPN

• Hardware installation, configuration, maintenance and troubleshooting

March 2007 - Sept. 2007

Documents Technologies Inc.

Litigation Support Specialist

• Assisted Production Manager in all stages of the company’s operational workflow in all Imaging and Electronic Data Discovery projects

• Completed projects’ Job Write Ups, Job Set Ups, Scan Process, Team QC process, Stat QC process, Commit Process, Post Processing and completion of the deliverable required by the client

• Troubleshoot and repair in-house software and hardware

• Provided training for new employees

July 2003 - Jan. 2007

Independent Consultant

Computer Consultant

• Performed advanced diagnostics and repairs

• Software upgrades and installations such as the latest operating system, Word, Excel, Photoshop, Outlook, Turbo Tax, security and privacy software

• Troubleshoot, repair and upgrade internal and external hardware such as graphic/video cards, network cards, scanners, printers, hard drives

Certifications

• Windows 7

• Network Plus

• Windows Server 2008

• Windows Server 2008 Infrastructure

• Microsoft Certify Technology Specialist (MCTS)

Education

August 2009

Avtech Institute of Technology

• A+, Network +, Windows Vista, Server 2008 and currently enrolled in a Cisco associate program

July 2003

The Chubb Institute, New Brunswick, New Jersey

Diploma, Network Technician

May 2001

Union County College, Cranford, New Jersey

Associate in Fine Arts-Drama

Excelled in the following coursework:

• Television Production

• Radio Production

• Business

• Communication

Languages: Fluent in Spanish and English

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