Manager Customer Service

Professional Profile

Career Objective

A dynamic, result-oriented Restaurant manager offing 10 years at management level, focused on leadership to drive sales and profitability in high competitive markets.

Personal Profile

Continuously achieving performance goals through enthusiasm, tenacity, and initiative which complement knowledge and expertise in the food service industry.

Skills Summary

• Management

• Catering

• Purchasing/ Inventory Management

• Cost Containment/Control • Labor Management

• Customer Service/Guest Relations

• Policies and Procedures

• Facilities/Safety Management

Professional Experience

March 2010 CHKD (Sodexo, Children’s Hospital of King’s Daughter) Norfolk, VA

To [Hospital/dietary and nutrition meal concept/206 rooms; 20 staff]

May 2012 Chef Manager

• Supervise cooks and oversee the preparation,portioning, garnishing, and storage of food

• Estimate food consumption and purchase food. Assist in cooking and preparing food as necessary

• Responsible for maintaining kitchen and storage facilities in sanitary condition

• Responsible for cash management. Interact with clients/customers on a daily basis

• Responds to General Manager and is the leader for an account, unit chef and production group

Aug 2009 KFC (Kentucky Fried Chicken) Virginia Beach, VA

To [Fast food restaurant/ $22K wkly sales; 25 staff]

March 2010 Assistant Manager

• Assist General Manager in making a lively and helpful work setting, which is assigned in serving outstanding food at the fastest rate

• Responsible for making sure all company rules and procedures are followed as regards to operations, management, training as well as development

• See to it that managerial developments are accomplished, while training new group members and encouraging them through regular communication

• Responsible for preparing the draft procedures, projects and financials which need to be reviewed by the General Manager

May 2008 Rainbow Station Virginia Beach, VA

To [Pre-school setting/complete meal concept/ 200 people served per day]

Aug 2009 Kitchen Manager

• Responsible for all aspects of kitchen management

• Prepared food for over 200 people, including students and teachers

• Responsible for ordering food and supplies

• Followed all health code policies and procedures

Sept 2007 Burger King Portsmouth, VA

To [Fast-food Restaurant/$35K wkly sales; 25 staff]

May 2008 Assistant Manager

• Manage and train team members regarding best policy, procedures and customer service

• Maintain appropriate inventory levels, and food cost at rates set by the General Manager

• Sales exceeding 1.5 million annually

• Responsible for ensuring customer satisfaction

May 2005 HMS Host Norfolk, VA

To [Multi-unit Restaurants/125K wkly sales; 150 staff]

Sept 2007 Multi-unit Manager

• Manage 10 various food service outlets within the Norfolk International Airport

• Outlets include fast-food (A&W), casual dining (Phillip’s Seafood), quick service (Wolfgang Puck), sports bar (Varsity).

• Annual sales of 6.3 million in 2006 and 8.3 million in 2007

• Manage, set employee schedules, and maintain inventory within the sports bar

• Responsible for ordering food from commissary and alcohol for all bars in the airport

May 2002 AMF Bowling Center Norfolk, VA

To [Snack Bar/10K wkly sales; 10 staff]

May 2005 Food and Beverage Manager

• Manage a snack bar which includes counter clerk, cook, and lane server.

• Sales as high as $300,000 annually

• Responsible for ordering food and alcohol.

• Plan and execute food and beverage service for leagues, open play customers, parties and other special groups

June 2001 Maryview Medical Center Portsmouth, VA

To [Hospital/dietary and nutrition meal concept/466 rooms]

May 2002 Cook

• Prepare meals according to dietary guidelines

• Prepare various food items for the cafeteria within the hospital

Education

JOHNSON & WALES UNIVERSITY

Culinary Arts, Associates Degree, May 1996

TIDEWATER COMMUNITY COLLEGE

Hospitality Management, Associates Degree, May 2008

SERVE SAFE CERTIFICATION 2012

References Available upon request

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