Customer Service Sales

Tim McGuire

**** * ********* ** #****

Mesa, Az *5205

Phone: 480-***-**** Email:********@*****.***

OBJECTIVE: To obtain a longstanding relationship with an organization interested in employee growth and development, while utilizing my education and professional skills.

PROFESSIONAL EXPERIENCE:

MS International - Phoenix, AZ

Warehouse Person March 2010 to

Present

* Work with sales staff to ensure timely packing of orders.

* Provide excellent customer service.

* Make sure customers are pleased with their orders.

Emser Tile & Natural Stone - Phoenix, AZ

Customer Service Supervisor Sept 2000 to January 2009

* Created a teamwork atmosphere that encouraged hard work and cooperation.

*Worked with outside sales staff to ensure efficient handling of customer orders.

* Named 2007 customer service associate of the year by local customer.

*Assisted in selecting, coaching, evaluating, and developing all customer service staff.

*Daily hands on leadership of customer service team.

*Partnered with vendors concerning pricing, availability, damaged material buy-backs, and special orders.

Home Depot – Santa Maria Ca Sept 1998 to Sept 2000

Flooring Department Associate

* Provided superior floor sales assistance throughout the store.

* Maintained all company merchandising standards to ensure maximum sales and profitability.

* Cross trained in multiple departments and assisted wherever needed.

* Ensured excellence in customer service and resolved all problems at the store level.

* Facilitated weekly classes educating customers on all aspects of flooring.

Tileco Distributors – San Luis Obispo,Ca

Store Manager March 1993 to Sept 1998

* Operated location within all annual budgets and provided fiscal direction.

*Managed complete daily operations of franchise, including financial responsibilities.

*Developed and conducted employee training and managed employee scheduling.

*Managed vendor relations, inventory and all and product ordering.

* Motivated and engaged associates to achieve peak productivity and performance.

*Made certain that key cost items were maintained within budget.

*Developed both internal and external candidates for future advancement.

EDUCATION:

AllanHancock College – Santa Maria, Ca

AA – Liberal Arts Graduated 06/84

GPA – 3.07

SKILLS:

*Highly skilled in the use of various operating systems and software packages, including: Windows 9x – Vista * MS Office * MS Word * MS Excel * AS 400 * JD Edwards

REFERENCES:

Available upon request

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