Web Content Manager and Copy Editor
Resume:
Robin B. Shore
*****.*****@*****.***
*** **** **., ******, ** 03064-2844
SUMMARY
Copy Editor, Proofreader, and Writer, with additional skills in Web content management and page layout. Experienced in and adaptable to diverse industries and cultures. Comfortable with technical (including medical) content and with foreign languages. Well-organized; strong in communication.
EXPERIENCE
Stonyfield Farm, Inc., Manchester, NH
Web Editor, July-November 2009
- Created new webpages using a proprietary interface; edited same webpages for both content and format.
- Performed quality assurance on webpages created by colleagues.
Massachusetts Medical Society, Professional Newsletters Group, Waltham, MA
Copy Editor, September 2008-March 2009
- Proofread and copyedited summaries of medical journal articles for PNG newsletters, adhering to variable, hourly production deadlines.
- Proofread print passes of foreign-language editions of newsletters for layout consistency and style.
- Initiated and resolved queries about grammar, word usage, punctuation, consistency, and layout.
- Worked directly with Executive Editors, production professionals, and coordinators to ensure high quality of final printed piece in both content and appearance.
- Contributed a valuable copy editing tool to the department by compiling a list of words commonly looked up in various dictionaries for correct word breaks, which saved both time and eyestrain.
American Student Assistance, Boston, MA
Web Copy Editor, May-June 2008
- Heavily edited and updated pages on various sections of www.amsa.com.
- Collaborated with rest of ASA staff on new styleguide for ASA webpages.
- Inventoried all webpages for legal language in need of revision due to recently enacted legislation.
Psynchronous Communication, Inc., Woburn, MA
Webpage Editor (Temporary/as-needed basis), May 2008
- Edited text and HTML (not using a GUI application) to update and improve client websites.
- Created new layouts for one client webpage as part of a site-optimization project.
Bank of America/Columbia Management, e-Commerce Team, Boston, MA
Website Content Specialist, October 2007-February 2008
- Mined dozens of PDF reports from various marketing-research firms for search keywords; organized keywords for each document in SharePoint.
- Assigned, checked, reassigned, and/or deleted identifying keycodes for thousands of website content items, using both Access and CM's proprietary Authoring Console. Finished project well ahead of schedule.
- Helped test CM's websites and report errors during teamwide regression and user-acceptance testing.
Pegasystems Inc., Cambridge, MA and Concord, NH
Web Content Editor/Web Designer, May-September 2007
- Proofread, edited, and (in Dreamweaver) formatted new webpages for Pega.com's "Services" section.
- Proofread and edited existing Pega.com webpages for quality control (diacritical marks, trademarks, etc).
- Helped create a new, comprehensive, and simplified template for all pages on Pega.com.
- Wrote abstracts and blurbs for PDFs and other files; managed their addition to Pega's Content Library.
- Solicited input from subject-matter experts on search-engine optimization terms.
Decision Resources, Inc., Waltham, MA
Proofreader, February-April 2007
- Proofread, edited, and formatted large and complex data sets, which included epidemiological data, drug-therapy data, and market histories and forecasts.
- Proofread market-analysis reports for pharmaceutical companies, which included details of clinical drug trials; edited online copy and marked up hard copy.
EMC Corporation, E-Business and Marketing Communications, Hopkinton, MA
Website Content Editor, October 2004-November 2006
- Edited and formatted content on EMC products and services, often very technical (new-product announcements, positioning and competitive-strategy articles, etc.) for EMC's intranet, to be used by 22,000 employee and partner sales personnel.
- Edited slides and scripts of customer-facing PowerPoint presentations, also often very technical; edited/formatted internal presentations. Presentations totaled 30-40 per month and could exceed 100 slides.
- Wrote an abstract, typically three sentences long, for each piece of content.
- Assisted in company-wide effort to migrate thousands of content items to new enterprise portal by enhancing and refining metadata for hundreds of these content items.
BigBand Networks, Inc., Westborough, MA
Website Content Editor, September 2004
- "Rebranded" webpages and PDFs not yet on BBN's server by replacing all text and graphics referring to ADC (BBN's former name) with text and graphics referring to BBN, using FrontPage; edited copy as well.
- Updated and expanded navigational sidebars for webpages; verified hyperlinks, especially in sidebars.
Bradford & Bigelow, Danvers, MA
Desktop Publisher and Proofreader, July 2004
- Laid out ballots for Commonwealth of Massachusetts for the 2004 elections in Quark (Macintosh OS 9 and OS X).
- Proofread both ballots and Quark libraries as part of overall quality control.
Virtual Site Web Solutions, Framingham, MA
Marketing Writer/Photoshop Artist, June-October 2004
- Wrote brief, marketing-oriented descriptions of various products for online shopping carts.
- Digitally photographed items for shopping carts; prepared images for Web in Photoshop.
Merrill Corporation, later Merrill/Daniels, Boston/Woburn, MA
Typesetter, 1997-2003
- Coded ASCII text in an SGML-based non-WYSIWIG typesetting system: Aligned tabular data, nested commands for table heads, wrote conditional statements, and produced complex multi-page spreads.
- Composed text files on a VPN, creating documents in both PostScript and EDGAR (Electronic Data Gathering, Analysis and Retrieval) formats from a "single-source" file.
- Performed troubleshooting of code when technical or aesthetic problems arose with files.
- Met document and confidentiality standards set by Securities and Exchange Commission (SEC).
OTHER RELEVANT EXPERIENCE
- Reformatted, indexed, proofread, and edited multi-language pharmaceutical sales materials in Word and PageMaker for Whole Systems International of Newton, MA.
- Working in Bari, Italy for two months with a team of U.S. and Italian engineers, formatted and edited multiple-page engineering specs for pharmaceutical projects in Word for a small U.S. engineering firm.
- Produced various hard-copy user's manuals, including for a small courier-type robot, for beginners in MS Word, for a C cross-compiler, for a relational database that calculated nutritional content and generated Nutrition Facts labels, and for a proprietary application at a small marketing firm.
- Rewrote existing webpages and wrote new webpages for small web-hosting company.
- Composed and edited various commercial print jobs -- menus, business cards, stationery, posters, contracts, etc. -- at various print shops, using Quark and InDesign. Have also scanned graphic files and manipulated them in Photoshop and Illustrator, and output files to a Linotronic Imagesetter.
- Volunteer Copy Editor, Proofreader, and Desktop Publisher for the Boston Computer Society.
- Editor, reporter, and layout artist for several towns in now-defunct chain of suburban newspapers.
SKILL SET
Computer skills: HTML, CSS, and SGML (hand-coding and GUI); Adobe Creative Suite; Microsoft Office; QuarkXPress.
Other skills: Proofreading and copy editing; writing instructional material, abstracts and blurbs, style guides, and news articles; digital photography.
Exposure to: XML, ColdFusion, Microsoft SharePoint, Macromedia FreeHand, search-engine optimization, and UNIX environment.
EDUCATION
B.A., Journalism and Psychology, University of Rhode Island, Kingston, RI
Certificate in Technical Writing, Women's Technical Institute, Boston, MA
Certificate in Graphic Design, Clark University, Cambridge, MA
Certificate in Web Design, New Horizons, Waltham, MA
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