Turkish
Resume:
ESRA YILMAZ
PSC *** Box *** FPO AE ***** Bahrain Cell +973-****-**** ******.******@*****.***
Home Phone 703-***-****
MANAGEMENT / ADMINISTRATIVE
Connecting People Across Organizations – Conquering Organizational Issues
Recruitment, Business Operations & Customer Service ~ Organizational Efficiency
Mediation & Issue Resolution ~ Team Leadership & Cohesion
Upbeat, collaborative human services and management professional experienced with highly diverse and complex populations in ever-changing environments. Unflagging ability to build trust with challenging people and dismantle issues while forging powerful helping relationships. Recruited new staff members for service business, providing team and business operations leadership for retail organization and customer service in highly demanding charter airline environment. Forge relationships and maintain ongoing camaraderie with colleagues, supervisors, clients and peers. Developed dispute resolution and employee relation case studies. Possess exceptional work ethic and best practices focus.
Languages: English, Turkish. Technical skills: Microsoft Office Applications
Highlights of Relevant Skills & Knowledge:
Company-wide communication … Critical thinking: strategies in decision-making … Professional, ethical and legal issues in human services and management … Organizational behavior … Quality management and productivity … Financial analysis … Advocacy and mediation … Human life span… Organizational psychology… Building community in organizations … Cultural diversity … Research and statistics …
EDUCATION
Bachelor of Science in Human Services/Management, 2008 / University of Phoenix, Phoenix, Arizona
Associates in Vocational Studies, 2000 / Dumlupinar University, Kutahya, Turkey
GOVERNMENT CLEARANCE
Active DOD Secret Clearance October 2011
CAREER SUMMARY
Defense Information Systems Agency-SAIC, Juffair, Bahrain 05/16/2011-Present
Administrative Support Specialist
Support DISA Field Office Bahrain operations. Manage all administrative functions for 106 employees
Liaisons between NAVY and DISA Field Office
Coordinates VIP visits
Manages military evaluations and awards
Maintains and updates databases or spreadsheets.
Performs research; retrieves information or documents from databases and the Internet.
Compiles, collates, analyzes, and summarizes abstracting data
Opens, sorts and distributes incoming mail, newspapers, faxes, and other publications/documents
Produces and prepares weekly status reports on the progress of action items and initiatives for the function or business areas
Orders and assigns various key materials in support of customer requirements
Evaluates, proposes, and implements innovative and new administrative processes to improve the efficiency and effectiveness of support administration
Defense Educational Activity, Juffair, Bahrain 12/18/2010-05/16/2011
Substitute Teacher
011-973-1772-7828
Implements teacher lesson plans.
Assigns students class work and homework.
Organizes students for effective instruction.
Completes a daily report.
Ensures adequate supervision to assure health and welfare and safety of all students.
Agility Logistics, Kuwait City, Kuwait, 10/2007-05/2008
Cargo Processing Specialist – Shift Supervisor
011-965-2498-1545
Provide customer support for warehouse operations for internal management and the customer utilizing various Department of Defense systems and warehouse management systems.
Used Warehouse Management System (WMS), Radio Frequency In-Transit Visibility (RF-ITV), Global Air Transportation Execution System (GATES), Global Transportation Network (GTN), LOG Tools and other DLA system applications.
Generated data reports for direct visibility for Warehouse Manager and Supervisors throughout the work shift regarding current, past and future missions.
Compiled system metric reports on a daily basis for departmental heads. Updated presentation briefs on system information.
Responded to telephone and e-mail inquiries. Followed up on discrepancies, non conformities of reports on developments and inaction daily. Maintained log of frequently asked questions. Monitored and followed up on timely update of data in system. Identified problem areas for customer complaints.
Ensured awareness of the systems in place as per the IMS procedures. Identified, marked, and labeled cargo property for shipment. Inspected shipments to determine condition. Initiated discrepancy reports.
Monitored preservation, packaging and handling of cargo and property being shipped. Cross referenced GATES data and physically verifies actual cargo pallets for 100% accountability.
Supervised and provided on the job training to subordinates employees.
Inspected HAZMAT material and provided safety inspections.
Home Instead, Reston, Virginia, 04/2005 to 03/2007
Geriatric Care Services Specialist
Managed client relationships and assisted Alzheimer clients in a hospice environment. Performed assessments, provided short-term support and intervention, developed follow-up care plans and communicated changes via client journals. Managed and maintained up to 12 cases simultaneously.
Hand-picked by management for assignments assisting complex clients.
Exceeded average turnover rate with 2-year tenure (vs. several months).
Thrived on working in different environments on a daily basis.
Salvaged up to 12 client relationships by solving previously unresolved issues and meeting clients’ needs.
Received employment offers from clients’ following end of tenure based work ethics and competence.
Simit Bakery, Fairfax, Virginia, 07/2000 to 02/2002
ASSISTANT STORE MANAGER
703- 426-1901
Managed store operations, assuming additional responsibility during owner/manager’s frequent absence; handled customer service, inventory management (ordering), cashier supervision and business operations.
Drove store profitability by achieving goals set by manager.
Maintained and organized profitable operations during owner’s absence.
Monitored customer experience and customer service-related concerns.
Streamlined processes and fostered a productive and pleasant working atmosphere among team.
Supported the Store Manager by coaching store associates to consistently provide exceptional
performance and customer service.
Air Alfa, Ankara, Turkey, 08/1999 to 03/2000
GROUND OPERATIONS (STUDY REQUIREMENT)
Good judgment, excellent dependability, Strong work ethic, exceptional interpersonal skills and excellent communication skills. Earned outstanding evaluation during internship.
Worked independently without constant observation, yet worked well with others as part of a team.
Ensured compliance with aviation regulations.
Handled pressure in extremely stressful situations.
Resolved customer issues on an ongoing basis for up to 300 people per day.
Accepted personal responsibility for resolving concerns.
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