MBA with 5yrs of work experience

Mrs. S. Janakapriya

No: **, *st floor, Nithyam Apartments, North Park Street, Venkatapuram, Ambattur, Chennai – 600 053. Mobile: 801-***-**** email: ***************@*****.***

SUMMARY OF PROFESSIONAL QUALIFICATIONS

• Experienced manager with expertise in human relations and project management

• Extensive background in staff recruitment and retention

• Staff training and development

• Superb interpersonal and communication skills with the ability to build a team

• Organizational and Strategic Planning

• Management Coaching

• Well versed in Project Management principles and practices.

• Excellent leadership abilities.

PROFESSIONAL EXPERIENCE

ASSISTANT MANAGER

Bedrock Consulting Services Pvt. Ltd. 2007-2010

• Responsible for recruiting, orienting, training and supervising 20 staff, was able to reduce staff turn over from 68% to 14% by improving staff orientation and training, professional development, and mid-level management coaching.

• Oversight of all aspects of staff performance; performance evaluation, progressive discipline, mediation of staff disputes and grievance procedures in accordance with state and federal laws.

• Leadership in the setting and achieving of strategic and organizational goals.

• Established training programs for staff in regard to all aspects of workplace performance and professional development.

• Project co-ordination is also a key role, of sending MIS and follow up with Regional Field Engineers

CUSTOMER SUPPORT LEADER

Reliance Info streams Pvt. Ltd. 2006 - 2007

• Responsible for the Prepaid and Post paid Reliance customer queries.

• Have to discuss with Technical and Connectivity support executives and get back to customer for resolution.

• Nominated as Training Co-ordinator for Tamilnadu Circle, providing training as the a trainer or contracting with relevant professionals to provide training in the areas of culturally relevant services, professional ethics and law, and areas of professional development as requested by staff members.

• Concurrently completed a one-year certificate program in Honours Diploma in Computer Application.

SENIOR PROCESSING EXECUTIVE

Core Professional Group for, BANK OF AMERICA, 2004-2006

• Responsible for High Value and MICR cheque clearing.

• Opening customer new Letter of Credit.

• We should be responsible for Customer timely payment on shipment.

• Maintaining RBI reporting software (XOS)

• Giving reminder calls and letters to the Customer for duly payment

• Attending Conference calls with other branches.

EDUCATION

• Master of Business Administration in Human Resource, TamilNadu Open University. (Till 3rd semester - 65%)

• Madras University, Bachelor of Corporate Secretary Ship. (Passed out 2004 with 75%)

PERSONAL DETAILS

Father’s Name: R.K. Rajanderan

Marital Status: Married

Date of Birth : 02-April-1983

Languages Known: Hindi, Telugu, English, and Tamil

Declaration

I pledge and pronounce that all the information furnished above is true to the best of my knowledge.

Date: Yours truly,

Place: Chennai. S.Janakapriya

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