Customer Service Manager
Resume:
K.DURAI
*****.**@*****.***
Dear HR Manager,
I am writing to you because I believe my training, experience, and strong educational background will allow me to significantly contribute to your concern.
In reviewing the attached resume, you will note that I have acquired valuable knowledge in various facets of Housekeeping Floor Supervisor support. Furthermore, I am multi-task oriented, enjoy a challenge, and continually stay abreast of the latest advancements in the field. With a B.Sc(Hotel & Catering Management)
The key strengths that I possess for success in this position include, but are not limited to, the following:
• I am a self-starter.
• Eager to learn new things.
• Strive for continued excellence.
• Provide exceptional contributions to all guests.
If you are seeking a House keepingprofessional who has excellent people and problem solving skills and can easily provide optimum support to day to day business activity, then please consider what I have to offer.
I can be reached anytime via email or my cell phone, +960*******. Thank you for your time and consideration. I look forward to speaking with you about this employment opportunity.
Sincerely,
K.DURAI.
Curriculum Vitae
Name : K.DURAI
Mobile : +91-960*******
Email : *****.**@*****.***
---------------------------------------------------------------------------------------------------------------------
Objective:
Seeking a position in Hotel & Catering Management field to utilizing my knowledge and real time experience, and challenging my abilities, being energetic and ambitious. I strive to excel the productivity and increase profitability of my organization by applying Hotel & Catering Management to business needs.
Experience and skills summary:
Having Five +years good responsible experience as a HOUSE KEEPING SUPERVISOROR
Extensive knowledge and experience in day to day business activity
Excellent understanding of Hotel and Catering Management.
Day to day administration tasks in a good manner on Housekeeping.
Providing prompt support to all the guest and ,
Having coordinate and manage the communication links between different departments of the organization.
Receiving the customers, clients, visitors in a polite and pleasant way with a good smile and assist them.
Answering the phone calls made, and redirecting them to the concerned people effectively
Receiving postal, courier packages addressed to the employees of the organization and sending them to the addressed person correctly
Coordinating the communication between employees of different departments
Mailing letters and other documents, messages to the necessary people.
Recording complaints, problems, queries and providing suitable answers and assistance for the same
Arranging travel and accommodation arrangements for the employees and clients.
Maintaining the records of entry and exit details.
Managing the clients who visit and arranging the comforts for them.
Providing excellent customer service with good satisfaction.
Receiving postal, courier packages addressed to the employees of the organization and sending them to the addressed person correctly.
Strong communication, importantly oral and presentation skills.
Organization : Hotel Chola Sheraton- India,
Position : Room Attendant,
Duration : 12 Months
Job Responsibilities:
If furniture is rearranged from a guest put back in proper place
Vacuums hallways after shift – to ensure there’s no debris in hallway
Responsible for neatness and organization of housekeeping areas
Make sure curtains and are draperies are at proper length and are the same length
Changes mattress pads, blankets, or bedspreads when needed
Makes sure alarm clock is not set for alarm
Checks heating and air condition thermostat
Reports any maintenance issues including burned out light bulbs
Strips and remakes beds with Fresh Linen in every room including stopovers
Check between night stand and bed to make sure there is no trash and or crumbs
Restocks all terry, soap, glasses, comment cards, coffee and other room amenities
I understand my responsibilities and duties as a Room Service Attendant.
Organization : Ramee Guest line Hotel- Bangalore, India.
Position : FLOOR SUPERVISOR
Duration : 12 Months.
Job Responsibilities:
Support administrative and management tasks
Support and assist Executive Housekeeper
Manage floor and room attendant manpower
Inspect and responsible for hygiene and sanitation of all guest room, floor and staff
Maintain cleaning standard
Maintain room set up standard
Supervise all room attendants
Handle staff grooming
Train staff under supervision
Handle staff barriers and problems such as lost & found or English communication etc.
Support all concern departments
Organization : Hotel Kurumba - Maldives
Position : HK Supervisor
Duration : (From November 2007 to Till)
Job Responsibilities:
Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.
Investigates complaints regarding housekeeping service and equipment, and takes corrective action.
Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
Coordinates work activities among departments.
Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
Inventories stock to ensure adequate supplies.
Evaluates records to forecast department personnel requirements.
Makes recommendations to improve service and ensure more efficient operation.
Prepares reports concerning room occupancy, payroll, and department expenses.
Selects and purchases new furnishings.
Performs cleaning duties in cases of emergency or staff shortage.
Examines building to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management.
Attends staff meetings to discuss company policies and patrons' complaints.
Issues supplies and equipment to workers.
Establishes standards and procedures for work of housekeeping staff.
Advises manager, desk clerk, or admitting personnel of rooms ready for occupancy.
Records data regarding work assignments, personnel actions, and time cards, and prepares periodic reports.
Screens job applicants, hires new employees, and recommends promotions, transfers, and dismissals.
Skills and Specifications:
Possess pleasant and charming personality.
Strong communication, importantly oral and presentation skills are required.
Good quantitative and aptitude knowledge.
Proficiency in using computers and telephone.
Possess customer service relation and coordination skills.
Must be pro-active in approach.
Working knowledge:
Marble floor polishing.
Wooden floor polishing.
Carpet shampooing & spotting.
Upholstery shampooing spotting.
All equipments chemicals handling.
Public area &floor handling independently
Educational Qualification : B.Sc., (HOTEL & CATERING MGT)
IT Skills : MS- office 2003 & 2007.
: Opera Basic Knowledge.
Personal Info:
Father’s Name : G.Kaveri,
Nationality : Indian,
Sex : Male,
Marital status : Single,
Date of birth : 17-04-1981.
PassPort no : G 1507473.
Signature,
K.DURAI.
Contact this candidate