Project Manager Customer Service
Resume:
LORI O’NEAL
***********@*****.***
Experience:
**** – 2010 Director of Operations FloorCraft, Inc. Redmond, WA
Project Manager of three simultaneous multi-family new construction projects with total contract values in excess of $3.7 million.
Primary purchaser for all commercial division major projects including Macy’s Alderwood Mall, River Park Apartments (320 units), The Sanctuary (440 units) and The Reserve (440 units).
Managed scheduling, purchasing and customer service personnel for the residential division.
Directly involved in monthly construction pay application submission and contract change orders with total values in excess of $5 million.
Estimated and generated multi-family change orders, focusing on value engineering.
Selected by the court appointed receiver as the sole employee to assist in company closing in both financial and production capacity.
2002 - 2008 Sales Director Westcott Homes Bothell, WA
Successfully negotiated the Purchase and Sale Agreements and closed over 600 single family residential homes generating gross revenue in excess of $186 million.
Project Manager of the Design/Build of an 1150 square foot in house Design & Media Center.
Managed Design Center operations, generating revenue in excess of $625,000 in the first year achieving a gross profit of 40%.
Implemented Buyer Webview –buyer option and upgrade on-line shopping website.
Team leader for a 6800 square foot tenant improvement project.
Reviewed and approved new home plan designs, determined plat specifications and buyer options.
Managed six Homeowner Associations and conducted the HOA turnovers.
2000 – 2001 Project Manager Riteway Construction Company Seattle, WA
Responsible for all aspects of window and door installation projects as the primary sub-contractor for Home Depot and Lowes.
Scheduled and supervised all door and window installation crews averaging seventy-five installations weekly.
Estimated, designed and supervised residential remodel projects.
1996 – 2000 Project Manager /District Manager J.W. English Companies Scottsdale, AZ
Key player in all aspects of development for multi-family and condominium new construction projects. Included individual portfolio values in excess of thirty million dollars.
District Manager of on site management operations for 558 multi-family units.
Project Manager of the simultaneous build project of 330 multi-family units and 102 condominiums.
Team leader in preliminary and final approval of site plans, elevation and floor plan designs, site amenities packages, specifications and buyer options, sales and leasing office design, graphics, marketing and advertising.
Achievements:
New Home Trends Top Twenty Builder 2007/08
Certificate of Completion of Laws of Leadership Workshop 2008
MAP Program Certificate of Completion 2007
Arizona Multi-housing Association Apartment Manager of the Year nominee 1992/93 and 1995/96
Arizona Multi-housing Association Grand Award Winner 1994/95
Four time recipient of Top Salesman of the Month Award
Education:
Bellevue Community College
Lake Washington Technical College
Rockwell Institute
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