Transportation/Logistics & Customer Service Manager
Resume:
Wayne B. West
** ******* ***** ***********, ** **752
********@*****.***
http://www.linkedin.com/in/waynebwest
Objective: To manage transportation supply chain functions while improving carrier performance and service levels for outsourced domestic carriers and various modes of transportation (T/L, LTL, Courier, Intermodal) resulting in maintenance and reduction of transport costs. Optimize fleet transport, shipping and logistics processes resulting in reportable KPI's, continuous improvement process, inventory control and meet or exceed customer expectations which simultaneously creates a value proposition best used to maintain and expand the existing customer base as well as market towards new customers.
CORE COMPETENCIES
Freight Negotiation * Carrier Relationships * Quality Management * TMS Software Proficiency * Strategic Planning * Conflict Resolution * Logistical/Distribution Analysis and Strategies * Claims Processing & Collections * Leadership Skills * RFP/RFQ * Cross Function Facilitator * ISO Trained * Consultant
SOFTWARE PROFICIENCY
CXT Software / X-Dispatch Suite * Penchant / Dispatch Office Suite * AS/400 Systems
Map Point / Bing Maps * Rand McNally / PC Miler * Microsoft Office Suite
EMPLOYMENT HISTORY
C&S Wholesale Grocers, ES3,LLC Keene, NH 2012 - Present
Domestic transportation company offering total outsourced carrier management and transportation services
Transportation Manager – ES3,LLC
• Manage consolidated and MTL outsourced carrier base and create partner relationships
• Monitor, evaluate and assess outsourced carrier base to meet high standards of excellence
• Logistics analysis and improve service level efficiencies to optimize performance
• Manage, select and negotiate outsourced carriers for outbound portion of company wide RFP program
• Work with team and superiors to generate continuous improvement procedures
• Mentor and cultivate team to facilitate career development and professional growth path
• Attend industry related seminars, expo’s and educational forums to improve logistical knowledge
Company Confidential (Contract) 2010 - 2011
Domestic transportation company offering total outsourced carrier management and transportation services
Domestic OTR Supply Chain Consultant
• Market product and services
• Logistics analysis and improve service level efficiencies
• Identify customer improvement opportunities and sell services to meet customer requirements
Uniexpress, Woburn, MA 2009 – 2010
An express delivery company offering same day service throughout Massachusetts
Director of Logistics and Operations
• Developed and implemented company start up business plan based on Unigraphic, Inc.’s (parent company) vision of internal/external transportation revenue generator and pending Sales support
• Performed all aspects of business process, source management and documentation
• Outsourced vendor relationship management (liaison and SLA manager)
• Meet or exceed internal / external customer transportation management expectations
• Manage in house and contracted fleet for hourly transport to and from plant and multiple customer sites
• Represented the company and department both internally and externally
RTD Logistics, LLC/Skycom Courier, Boston, MA 2006 – 2009
Express and scheduled delivery companies specializing in Full T/L, LTL and small packages
Director of Operations
• Directed and implemented company-wide operational procedures and policies in the transportation carrier industry resulting in positive impact on internal and external customer base
• Enhanced logistical staff development and courier fleet via in house training and semi-annual performance reviews and reportable KPI’s
• Assisted sales in securing new business ventures and customer maintenance via logistical analysis, costing and presentation of value added service.
• Reduced customer category spend potential while improving all service levels
• Negotiated corporate contracts pertaining to RFP’s and RFQ’s, carrier optimization
• Drove logistical strategy resulting in company-wide internal sales growth revenue in excess of 120%
• Assist and train while upgrading IT/Technology software and TMS packages Administered 3PL and VMI (Vendor Management Inventory) processes and benchmarking KPI’s (Key Performance Indicators)
Formosa Plastics Corporation, USA, Livingston, NJ 1997 – 2005
A vertically integrated manufacturer, supplier and distributor of PVC, and other plastic resins.
Manager, Transportation Operations
A start up intra-department created specifically to address and meet internal/external customer requirements with an objective to cut shipper costs and create operational efficiencies pertaining specifically to all aspects of the transportation supply chain service.
• Managed all aspects of outsourced 3PL carriers, freight negotiations and service level agreements
• Negotiated annual cost savings of $960,000, or 8% of shipping related carrier costs
• Reduced annual fuel surcharge by $240,000, while implementing rail/ truck inspection protocol reducing claims 15%
• Managed $35M within budget that contributed to key initiatives in the areas of audit improvements, process enhancement and cost reductions
• Created carrier ratings database resulting in service improvements and collected or settled past due carrier claims in excess of $1.7 million
• Strategically planned and established operational baseline to monitor and report vendor/supplier project status
• Developed premium freight cost savings program resulting in departmental cost avoidance / bonus initiatives
HoltraChem Manufacturing, Inc., Natick, MA 1991 – 1997
A manufacturer and distributor of chlor-alkali and related hazardous chemical by products.
Rail Fleet Manager 1995 – 1997
Lead Customer Service Representative 1994 – 1996
Customer Service Representative 1991 – 1994
• Supervised and managed transportation departments and a team of 10 associates
• Outsourced and negotiated annual railcar fleet cost savings in excess of $250,000
• Managed all aspects of outsourced domestic carriers, freight negotiations and SLA’s
• Enhanced CLM reporting data netting $75,000 annual freight savings due to monthly
pricing adjustments
• Implemented customer follow up process improving on time delivery from 90% to 98%
• Appointed Total Quality Management Chairperson and received HoltraChem Inc. award for Outstanding service to the company
EDUCATION
Univ. Wisconsin School of Business Executive Transportation Mgt. (course work toward degree)
Northeast Broadcasting Broadcast Communications
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