Administrative Assistant
Resume:
Veronica O. Pandiella Fleres
Miami, Fla. 33196
E-mail: **********@*****.***
Experienced Administrative and Medical Office Assistant
Results Driven, Detail Oriented
Summary of Qualifications ________________________________________
• Demonstrated capacity to provide comprehensive support for executive-level staff including scheduling meetings, coordinating travel, and effectively managing all essential tasks.
• Proficient with Excel, Word, Access and PowerPoint, Quick Books Pro, Quicken, Lotus 1-2-3, Lotus Organizer, and Internet.
• Bilingual (English/Spanish), Responsible, organized individual
• Teamwork supporter with great attention to detail and strong customer service skills.
• Ability to protect patient/client confidentiality.
• Proven track record of accurately completing research, reporting, information management, marketing, and business-development efforts within budget requirements.
• Adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.
• Highly focused and results-oriented in supporting complex, deadline-driven operations. Able to identify goals and priorities and resolve issues in initial stages.
Work Experience ________________________________________
President/Administrator/Manager-Salon V, 8/2007-6/2008, Miami, FL
Manage and run a busy Miami nail, skin care, and waxing spa. Meet necessary staffing levels to maximize booking while maintaining a premier level of customer care. Provide day-to-day leadership, coaching, identify training needs as well as inventory needs of the Spa to successfully achieve sales goals while providing a superior spa experience for our clients. Develop marketing strategies and coordinate promotional and marketing events to promote sales. Balance accounts and reconciliation of daily sales. Resolving client challenges
President/Administrator/Manager-Cruise Planners (Franchise), 8/2006 5-2008, Miami, FL
Responsible for the day-to-day operations of a home based business dedicated to providing exceptional reservation customer service and optimizing the client’s cruise vacation experience. We are members of CLIA (Cruise Line International Association), NACOA (National Association of Cruise Only Agencies), and ASTA (American Society of Travel Agents and work with all mayor cruise lines.
Front Office Coordinator-Yeh & Quesada, MD., 7/2004-9/2006, Miami, FL
Clerical duties included typing letters, filing, answering phones, and setting appointments. Distributed mail and packages to the specified recipients. Responsible for having the initial interview with the patients. Confidential record keeping for the doctors in the unit. Ensured compliance with HIPPA laws for the protection of patient information. Made phone calls and took accurate, detailed messages.
Administrative Assistant-Benetton/Italy-AVD Enterprises/United Colors Communications, 7/99- 5/2004, Miami, FL
Handle all administrative tasks and personal agenda for the Director of Communications for Latin America. Responsible for accounts payable, accounts receivables, and bookkeeping. Provide support in special projects and presentations. Organize and coordinated domestic and international meetings and conference calls. Make all travel arrangements. Interact with all of the domestic and international representatives. Coordinate and confirm all advertising conferences.
Front Office Coordinator/Administrative Assistant-Benetton/USA-SAB USA, Corp., 3/98- 7/99, Miami, FL
Provide clerical support for all departmental needs. Assist with spreadsheets, filing, data entry and customer service. Screen calls and take accurate detailed messages. Compose and type correspondence as well as interoffice memorandums. Handle all conference calls and conference room reservations. Distribute mail and packages to the specified recipients.
Customer Service Specialist/Sales Representative-Carlson Wagonlit Travel, 7/97-3/98, Miami, FL
Handle customer service inquiries regarding ticketing and flight information. Organize and distribute the airline tickets to its corresponding department. Answer heavy phone lines to provide calling clients with excellent customer service and travel information. Calendar appointments. Assist walk in customers with ticketing and reservation information. Prepare spreadsheets and contribute with filing and data entry. Screen calls and take accurate detailed messages. Provide support making travel arrangements and customized packages.
Assistant Manager/Sales Representative-Prime Travel, 3/97-7/97, Miami, FL
Assist the Office Manager in all administrative tasks and employee accommodations. Set employees weekly work schedules. Supervise the travel agents and ensure quality control. Structure the statistical etiquette to verify that quotas are met. Make travel arrangements for customers. Answer phones, set appointments, and make problem-solving decisions
Assistant Manager/Medical Secretary-CNC Medical Corp., 11/91-2/97, Miami, FL
Provide support to the Office Manager in supervising medical coding and billing, insurance verification, and compliance with HIPPA laws for the protection of patient information. Screen potential employees and perform periodic employee performance reviews. Post payments to patient accounts; process accounts payable, accounts receivable and bookkeeping. Responsible for having the initial interview with the patients. Confidential record keeping for the doctors in the unit. Compose and type correspondence as well as interoffice memorandums. Handle all conference calls contribute with filing and data entry. Screen calls and take accurate detailed messages.
Education
________________________________________
• Miami-Dade Community College, 11/98- 11/99, Miami, FL
General College Courses toward Associates in Arts Degree
• Universidad Iberoamericana, 9/98- 1/91, Miami, FL
Travel and Tourism
Contact this candidate