Gregory J. Rowe
Philadelphia, PA 19120
To acquire a position as a Desktop Support / Help Desk Support / PC Repair Tech. within an organization to increase the customer service connectivity and efficiency of the overall IT department.
DCSE Dell Certified Systems Expert January, 2011
o Foundation 2010 Desktops
o Foundations 2010 Portables
o Customer Handling Skills
o Portables – Inspiron 1090
o Portables – Inspiron One 2305
o Portables – Inspiron M301Z/N301Z
o DCSE OnSite Troubleshooting
CompTIA A+ (In Progress)
CompTIA Net + (In Progress)
CompTIA Security + (In Progress)
MS Windows 7 (In Progress)
Lincoln Technical Institute - NE Campus Philadelphia, PA
Computer Networking and Security, Certificate of Diploma November, 2010
Philadelphia University Philadelphia, PA
Human Resources, Undergraduate (1 year) 2008
Arcadia University Philadelphia, PA
Business Major, Undergraduate (1 year)
Millersville State College Millersville, PA
Fine Art and Psychology, Undergraduate (3 years) 1978
• Over fifteen years of human resources and labor relations experience.
• Fluent in written and oral communication skills.
• Available to travel.
• Self-motivated; able to set effective priorities and implement decisions to achieve immediate and long –term goals and meet operational deadlines.
• Adept at anticipating and innovatively resolving potential problem areas.
• Computer Networking and Security
• Windows Desktop Operating System
• PC Repair and Support
• Server, Routers and Switches
• Microsoft Windows Server
• Ethical Hacking and Networking Defense
• Network Defense and Countermeasures
• Network infrastructures
Apex Systems Philadelphia, PA
Fix and Repair Technician 2011 – Present
• PC repair and support of Dell technologies
• American Water Works co.
• Anthem Institute
• Burlington County College
• Camden NJ City Hall
• Hahnemann Hospital
• Horizon Blue Cross Blue Shield
• Kennedy Health System
• Lockheed Martin
• Philadelphia City Hall
• Pinnacle Food co.
• Rutgers University
• School Dist. Of Philadelphia
• Virtua Hospital
• Wells Fargo Bank
Mass – Healing Systems Philadelphia, PA
Computer Consultant 2010
• PC repair and support
Ford Motor Co. Lansdale, PA
Human Resources 1983-2009
• Administration / Management
• Employment Relations
• Health and Safety Chairman
Prince Hall Mason