Human Resources Customer Service

Gregory J. Rowe

*** *. ****** ******

Philadelphia, PA 19120

Cell:

Home:215-***-****

Email: **********@*****.***

OBJECTIVE:

To acquire a position as a Desktop Support / Help Desk Support / PC Repair Tech. within an organization to increase the customer service connectivity and efficiency of the overall IT department.

CERTIFICATIONS:

DCSE Dell Certified Systems Expert January, 2011

o Foundation 2010 Desktops

o Foundations 2010 Portables

o Customer Handling Skills

o Portables – Inspiron 1090

o Portables – Inspiron One 2305

o Portables – Inspiron M301Z/N301Z

o DCSE OnSite Troubleshooting

o

CompTIA A+ (In Progress)

CompTIA Net + (In Progress)

CompTIA Security + (In Progress)

MS Windows 7 (In Progress)

EDUCATION:

Lincoln Technical Institute - NE Campus Philadelphia, PA

Computer Networking and Security, Certificate of Diploma November, 2010

3.68 GPA

Philadelphia University Philadelphia, PA

Human Resources, Undergraduate (1 year) 2008

> 4.0

Arcadia University Philadelphia, PA

Business Major, Undergraduate (1 year)

3.68 GPA

Millersville State College Millersville, PA

Fine Art and Psychology, Undergraduate (3 years) 1978

> 4.0

TECHNICAL SKILLS:

• Over fifteen years of human resources and labor relations experience.

• Fluent in written and oral communication skills.

• Available to travel.

• Self-motivated; able to set effective priorities and implement decisions to achieve immediate and long –term goals and meet operational deadlines.

• Adept at anticipating and innovatively resolving potential problem areas.

• Computer Networking and Security

• Windows Desktop Operating System

• PC Repair and Support

• Server, Routers and Switches

• Microsoft Windows Server

• Ethical Hacking and Networking Defense

• Network Defense and Countermeasures

• Network infrastructures

PROFESSIONAL EXPERIENCE:

Apex Systems Philadelphia, PA

Fix and Repair Technician 2011 – Present

• PC repair and support of Dell technologies

• American Water Works co.

• Anthem Institute

• Burlington County College

• Camden NJ City Hall

• Comcast

• Hahnemann Hospital

• Horizon Blue Cross Blue Shield

• Kennedy Health System

• Lockheed Martin

• Philadelphia City Hall

• Pinnacle Food co.

• Rutgers University

• School Dist. Of Philadelphia

• Virtua Hospital

• Wells Fargo Bank

Mass – Healing Systems Philadelphia, PA

Computer Consultant 2010

• PC repair and support

Ford Motor Co. Lansdale, PA

Human Resources 1983-2009

• Administration / Management

• Employment Relations

• Benefits

• Health and Safety Chairman

ORGANIZATIONS:

Prince Hall Mason

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