Network Administrator, Network Engineer, Systems, Servers, MCSE, MCP

Jacques L. Ouellet, MCSE, MCP

*** – ** Abbey Road

Leominster, MA 01453

Phone: (978) 235 – 4408

Email: *******.**@*****.***

Languages: English and French

INFORMATION TECHNOLOGY SKILL SET

Operating Systems: Windows 2003 / XP / 2000 / 98, Linux, Sun Solaris, UNIX

Hardware: PC Desktops, Workstations, Servers, Hubs, Switches, cat5e

Backups, WatchGuard Firewall, Routers, Cabling, Phones

Software Applications: MS Office 2007 / 2003 / XP, MS Outlook, Outlook Express

Symantec Norton Anti-Virus Corporate Edition version 9.0

Veritas Backup Exec 10.0, Dantz Retrospect Backup 5.6

CA ArcServeIT 6.61, Hummingbird Exceed / Maestro NFS

MS TechNet, Symantec pcAnywhere, Norton Ghost 2003

Database Systems: Ingres Relational DBMS, SQL Server, MS Access, dBase

Internet: MS Internet Explorer, Netscape Navigator, MS Exchange

MS Proxy, MS IIS, TCP/IP, VOIP, Active Directory

Networking Technology: Networking Essentials CERTIFIED

Windows NT 4.0 Workstation CERTIFIED

Window NT 4.0 Server CERTIFIED

Window NT 4.0 Server in the Enterprise CERTIFIED

MS TCP/IP on Windows NT 4.0 CERTIFIED

MS Exchange Server 5.5 CERTIFIED

EMPLOYMENT HISTORY

Haley & Aldrich, Boston, MA January 2010 – February 2010

Network Engineer (contract)

• Travelling to corporate offices nationwide to set up and upgrade networking equipment

• Unboxing and racking new power-over-ethernet switch and reorganizing cabling

• Setting up HP switches, racks, power and connecting them on the office network

First Wind, Boston, MA September 2009 – December 2009

Technical Support Specialist (contract)

• Participate in change management system, incident review and root cause analysis

• Perform network and systems maintenance, tuning, troubleshooting and administration

• Workstation configuration, standardization and deployment with Symantec Ghost cast

• Applying operating system critical updates, patches and security configuration changes

• Management of servers and workstation backups, archiving and anti-virus solutions

• Installing and configuring new hardware and software on computer equipment

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EMPLOYMENT HISTORY (Cont’d)

Georgia Pacific, Leominster, MA July 2008 – May 2009

Technical Analyst/Desktop Support Specialist (contract)

• Provide local and remote support for network infrastructure end-users and desktops

• Ensure that all systems are compliant with corporate policies and security updates

• Available 24/7 as on-site and after-hours queue to respond to technical issues

• Participate in Cisco VoIP phone system upgrade from Avaya Merlin Legend PBX

Lahey Clinic, Burlington, MA October 2007 – March 2008

Network Engineer (contract)

• Support and maintain mission critical network servers in centralized data center

• Responsible for assembling new server racks and cabling based on specific guidelines

• Restore system images stored on RIS server to new servers using F12 key at PXE boot

• Perform remote assistance and technical support to high availability network servers

• Resolve hardware and software issues with manufacture clients and troubleshoot

• Document server specifications and equipment labeling for inventory purposes

Fidelity Investments, Boston, MA July 2007 – October 2007

Desktop Support Specialist (contract)

• Provide remote technical support to internal staff and contractors in multiple locations

• Resolve technical issues that are reported by the users in the problem ticketing system

• Prepare and install computers with hardware and software to meet corporate standard

Lexi-tech International, Ottawa, Ontario July 2006 – June 2007

Technical Specialist

• On-site technical support, computer installation, troubleshooting and problem solving

• Monitor network, configure applications and support all network operating systems Windows Server 2003 / Windows XP Professional / Windows 2000 Professional

• PC hardware and software installation, configuration and testing

IBI Group Architects and Engineers, Ottawa, Ontario April 2003 – June 2006

Network Administrator

• Procurement, configuration and installation of Windows 2000 / XP Desktops, Servers

• Ensure that all 2000 / XP computers are compliant with security updates patching and virus protection policies

• Maintain backup and restoration procedures using Veritas Backup Exec for 2000 / XP

• Perform maintenance of desktop systems including OS installation, application support and hardware repair

• Install and configure Autodesk AutoCAD & Revit Architecture / Civil Design 3D optimized for architects and engineers

• Responsible for overall network security requirements for 2000 / XP environment

• Provide daily monitoring and performance tuning of mission critical servers

• Responsible for all Hardware and Software inventory documentation

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EMPLOYMENT HISTORY (Cont’d)

Numerical Technologies, Ottawa, Ontario April 2002 – November 2002

Network Administrator (contract)

• Upgrade all Laptops and Desktops from Windows NT and 98 to Windows 2000

• Build dual-boot laptops with Windows 2000 Professional and Red Hat Linux 7.2

• Install VPN client software on remote clients and test connectivity between locations

• Troubleshoot Windows, networking, mail client issues and provide end-user support

• Create images of all computers in the company with the use of Norton Ghost 2001

• Deploy Windows 2000 active directory domain migration for users and computers

Rewind Technologies, Ottawa, Ontario May 2001 – December 2001

Network Administrator

• Install, configure, support network operation systems Windows 2000 / NT / 98

• Install new hardware and software as required and solve technical problems

• Research, configure and test backup server systems

IBM Canada, Ottawa, Ontario December 2000 – March 2001

Service Desk Agent / Technical Specialist (contract)

• Support public works government employees

• Remote administration of client workstations

Lexi-tech International Inc., Dieppe, New Brunswick January 1996 – June1999

Junior Systems Administrator / Programmer / Computer Technician

• Troubleshoot LAN environment (UNIX, WinNT / 98 / 95, Mac)

• Performed various networking tasks (TCP/IP, NFS, NIS)

• Responsible for storage operations (backup / restore, archive)

• Strong knowledge in computer systems, hardware and software

EDUCATION

Praxis Training Institute, Ottawa, Ontario 1999 – 2000

Multi-Platform Networking Technology Diploma, MCSE, MCP ( Associate Degree )

New Brunswick Community College, Moncton, New Brunswick 1998 – 1999

MS Access Certificate (1999)

Web Page Design Certificate (1998)

Visual Basic 5.0 Certificate (1998)

Université de Moncton, Moncton, New Brunswick 1995 – 1996

Certificate in Computer Science (37 credits program) ( Associate Degree )

Université de Moncton, Moncton, New Brunswick 1992 – 1995

Bachelor in Administration (88 of 133 credits completed) ( 3 years out of 4 years )

REFERENCES

Available upon request

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