Customer Service Manager
Resume:
Dannielle M. Lueker
DuQuoin, IL 62832
Phone: 618-***-****
Email: *********.*@*******.***
Objective_______________________________________________________
To obtain a position where I can fully utilize my experience and financial degree to increase profitability and improve customer service
Education_______________________________________________________Southern Illinois University - Carbondale Aug 2007 – May 2011
Bachelor’s Degree in Finance
• Emphasis on Financial Management
o Management of Business Finance
o Investments
Work History___________________________________________________________
Corley Chiropractic August 2011 – Current
• Office Manager
o Schedule Appointments
o Collect Payments
o Handle Patient Records
o Provide Positive Environment
o Keep Track of Payroll
Priority Staffing/Diederich Insurance May 2011 – August 2011
• Operator
o Directed Phone Calls
o Entered New Leads
o Pulled Data from Doctors Files
o Scanned and Input Information into Files
SIUC University Housing – Carbondale, IL Nov. 2007 - May 2011
• Student Worker: Nov. 2007 - June 2010 & Jan. 2011 - May 2011
o Assisted Customers
o Totaled Payroll
o Answered Phones
o Kept Track of Records
o Account Adjustment Forms
• Extra Help: June 10 – Dec. 10
o Assisted Customers
o Verified Student Billing Accounts
o Mailed, Received Contracts and Payments
o Accepted and Processed Contracts
Awards & Skills________________________________________________
• Nominated for Student Affairs Recognition Award 2009
• Microsoft Office (Word(50+ wpm)/Excel/Powerpoint/Outlook)
• Banner/Oracle (SIUC Student/Account Software)
• Star Rez. (SIUC Housing Software)
(References available upon request)
Contact this candidate