Active Directory Manager

Conrad C. Reynolds, Jr.

** ***** ****** *****: 862-***-****

Maplewood, New Jersey 07040 E-MAIL: ***********@*******.***

Objective: A full time or consulting opportunity that will allow me to utilize my experiences and skills in the area of computer systems and technology.

Technical Skills: Operating Systems: Windows 2000, XP, VISTA, Windows 7

Applications: Microsoft Office 2000, 2003, 2007,2010, Internet Explorer 5.x, 6.x, 7.x, 8.x, Safeboot, Norton Anti-Virus, System Management Server (MS-SMS), Citrix Server Software, MS Access, MS Excel, WinZip, Roxio Easy CD Creator, Adobe Acrobat, iPassConnect, McAfee Anti-Virus, Microsoft NetMeeting, Blackberry Desktop Manager, Remote Desktop Connection, LogMeIn, Cisco VPN Client

Network: TCP/IP, FTP, Virtual Private Networks (VPN), RAS/ACE Server, Active Directory, CISCO Secure, RSA Token, PKI Token

Image Deployment Software: Symantec Ghost, PowerQuest Drive Image

Hardware: PDA, Dell, IPAQ Pocket PC, IBM, Blackberry

Call Tracking Applications: Siebel, Peregrine Service Center, Remedy, Clarify

Certifications: CompTIA A+ (IT Technician), IBM Warranty Repair Technician,

MCTS (Microsoft Certified Technology Specialist), MCITP (Microsoft Certified IT

Professional: Enterprise Support Technician)

Experience: Insight Global

April 2012-Present: Desktop Support Technician

(Contract w/Wyndham Worldwide)

• Responsible for imaging and testing Wyndham desktop and laptop machines for deployment to different departments using Windows XP and Windows 7.

• Providing support to Wyndham users using Windows XP and Windows 7 platforms and Office 2003 thru 2010.

• Providing support to Wyndham users in using hard drive encryption software (SecureDoc) on Wyndham laptop computers.

• Responsible for assisting Wyndham users in setting up and troubleshooting their VPN connectivity and configuration problems as well as providing training to the user on how to use the VPN.

• Installing and configuring local and network based multifunctional devices such as printers from various vendors (HP, Xerox, and Canon).

• Reset user passwords and added users to specific administrative groups using Microsoft Active Directory.

• Verifying user account permissions and access rights using Active Directory.

VLS IT Consulting

October 2011-March 2012: Project Support Team Member

(Contract w/Innovative Technology Solutions onsite at Matheson Gas)

• Responsible for imaging and testing Matheson desktop and laptop machines for deployment to different departments using Windows XP and Windows 7.

• Responsible for maintaining and tracking computer hardware inventory from initial configuration to final deployment to the user.

• Assisting users in the migration of their computer systems and email from their old domain and email system to the Matheson Gas domain and email systems using LogMeIn Rescue remote connection software.

• Configuring user mobile communication devices such as blackberries, Smartphone and androids to work with the Matheson Gas email system.

• Providing support to Matheson Gas users using Windows XP and Windows 7 platforms and Office 2003 thru 2010.

• Reset user passwords and added users to specific administrative groups using Microsoft Active Directory.

• Verified user account permissions and access rights using Active Directory.

Dell Services Federal Government – Fort Monmouth, NJ:

May 2009-September 2011: Desktop Support Analyst (Team Lead)

• As team lead, I was responsible for providing technical guidance and procedural advice along with maintaining communications between management and staff.

• Responsible for the installation and configuration of Windows Vista images on user workstations and mobile computers using Symantec Ghost applying Fort Monmouth approved standard practices.

• Responsible for the installation of Windows XP and Vista images using Norton Ghost.

• Provided face to face and remote technical support to the Fort Monmouth user community including Senior and Director level users.

• Responsible for backing up the user's data on their workstations and laptops either by user request or as a part of a more comprehensive support effort.

• Provided support for user laptop hardware including the replacement of system components such as monitors memory, CD-ROM and physical hard drives.

• Responsible for assisting Fort Monmouth users in setting up and troubleshooting Cisco VPN Client problems and providing training to the user on how to use the VPN client.

• Trained users on the use and configuration of Outlook 2003 and 2007 and other standard commercial of the shelf (COTS), government of the shelf (GOTS) and specialized applications.

• Provided software troubleshooting and support from the configuration of various COTS, GOTS and specialized hardware and software to providing user with “how-to” instructions on the use of various hard ware and software packages.

• Responsible for the configuration of network settings on various user devices and troubleshooting network connectivity problems from the user laptop or desktop to the network port.

• Installed and configured local and network based multifunctional devices such as printers from various vendors (HP, Xerox, Canon).

• Maintained and modified user accounts in Active Directory in a Windows XP/Vista environment.

• Reset user passwords and added users to specific administrative groups using Microsoft Active Directory.

• Verified user account permissions and access rights using Active Directory.

Siemens IT Solutions and Services:

March 2005-May 2009: Desktop Support Technician

• Provided support for Windows 2000 and XP platforms and MS Office 2000 up to MS Office 2007.

• Responsible for supporting BearingPoint users using Safeboot to encrypt their client data.

• Provided face to face and remote technical support for the BearingPoint user community up to and including Senior and Executive level (CEO) users.

• Provided support for user laptop hardware including replacement of system components such as system boards, memory and hard drives.

• Responsible for maintaining inventory of computer parts on site.

• Providing on site assistance to the BearingPoint network team in troubleshooting network issues.

• Responsible for assisting BearingPoint users in setting up and troubleshooting Cisco VPN Client problems.

• Responsible for the imaging and configuration of Dell and IBM system using Norton Ghost on CD-ROM media.

• Maintained contact between client and application support groups regarding escalated application problems or requests.

• Trained clients on the use and configuration of Outlook 2000 to Outlook 2007 and other standard BearingPoint applications.

• Worked with networking team to troubleshoot Ethernet, VPN and wireless issues in BearingPoint New York office.

• Responsible for weekly change of backup tapes at the BearingPoint office.

• Installed and support hard drive encryption software (Safeboot) on Bearingpoint machines.

BAOTECH:

November 2004-February 2005: Help Desk Analyst

(Contract with Pfizer)

• Provided support for Pfizer employees using Windows 2000 and XP platforms as well as MS Office 2000 and 2003.

• Used Peregrine Service Center call tracking system to create tickets and track user issues.

• Performed remote PC troubleshooting using SMS and NetMeeting software where I was able to check their devices remotely to repair, enable or remote defective devices.

• Performed logon and password support for mainframe and UNIX applications.

• Maintained contact between client and application support groups regarding escalated application problems or requests.

• Provided password and ACE server account support for Pfizer users who connected remotely using RSA token technology.

• Reset user passwords and added users to specific administrative groups using Microsoft Active Directory.

Modis IT:

April 2004-September 2004: Support Technician

(Contract with UBS Warburg)

• Responsible for imaging and testing UBS Warburg desktop and laptop machines for deployment to different departments using Windows XP.

• Performed day after deployment support to users with newly deployed Windows XP desktops or laptops resolving all technical issues.

• Worked with the XP 2.0 team to install Windows XP Service Pack upgrades on laptop computers.

• Responsible for the installation and configuration of blackberry desktop manager software on user systems.

• Responsible for training blackberry users on blackberry data and voice capabilities and answering user questions.

• Deployed blackberry devices to all level of users up to senior management.

Spherion Inc:

December 2003-March 2004: Help Desk Professional

(Contract with Johnson &Johnson)

• Responsible for remote installation of standard and custom software using Net IQ Directory Resource Administrator and MS SMS.

• Provided assistance to users with iPassConnect remote connectivity software.

• Supported PKI Secure remote access software and hardware answer customer questions and resolving technical problem customer have with PKI.

• Guided users in the installation of security certificates for their PKI remote access.

• Trained clients on the use of Outlook 2000 (setup of personal folders, & address books, etc.) on the phone.

• Provided support to users using Palm Pilots, iPAQs and Blackberry devices in configuring email synchronization, hardware and connectivity.

• Entered tickets using the Remedy tracking system and assigning them the proper priority according to severity of impact to the user community.

• Worked closely with onsite support personnel and other support desks to provide technical support to the client user community.

• Used remote desktop connectivity tools such as Microsoft SMS and Microsoft NetMeeting to resolve desktop issues.

Renner Brown:

October 2003-November 2003: Support Consultant

(Contract with Bristol Myers Squibb)

• Deployed McAfee Anti-Virus software to lab/research computers.

• Worked with the support manager to collect technical data on research machines.

C3i Inc:

June 2003-September 2003: Help Desk Technician

• Supported sales and marketing associates from several client organizations within Strategic Accounts in C3i who work at various locations throughout the US and Canada

• Supported IPAQ and Palm Pilot users over the phone solving synchronization, application configuration and compatibility issues.

• Assisted users in configuring their VPN setup from router to laptop using Linksys router hardware and VPN client software.

• Creating and modifying user remote access accounts using ACE server setting up RSA Secure ID tokens.

• Provided support for the user community of MS Office 2000 products (Word, Excel, Outlook) over the phone. I would answer user questions about office applications such as outlook as to how to create a personal folder or enable encryption of emails.

• Reset user passwords and added users to specific administrative groups using Microsoft Active Directory.

• Verified user account permissions and access rights using Active Directory.

Apex Systems:

November 2002-March 2003: Customer Service Support (Contract with BOC Gases)

• Performed research duties in finding data on industrial gas components and entering the new or revised information into SAP and verify that the information was successfully processed removing all duplicates.

• Developed training and reference manuals for BOC distributors as well as having the responsibility of assisting the clients in answering questions about the new procedures.

Rutgers University-Newark College of Nursing

August 2002-September 2002: PC Rollout Specialist (Grant Funded Temporary Project)

• Installed MS Office 2000 and XP onto Dell Desktop units and testing the unit to ensure compatibility with the GX260 Dell desktop hardware.

• Responsible for the imaging and configuration of Dell Desktops using PowerQuest Imaging Suite on CD-ROM media.

• Repaired PC hardware on multiple desktop platforms (Dell, IBM) replacing various components and configuring them with the PC. I have replaced components such as hard drives, network cards and sound cards.

• Trained users on the new Windows XP and Office XP systems in one on one session after XP deployment.

• Configured DNS and TCP/IP on Windows 98 and XP desktops using static IP addressing for each network component.

Public Service Enterprise Group (PSEG)

June 1999-May 2002: IT Department (Help Desk and Desktop Support)

• Supported Windows (9x-XP) platforms and MS Office 97-2000 suites.

• Provided support for the user community of MS Office 2000 products (Word, Excel, Outlook) over the phone. I would answer user questions about office applications such as outlook on how to create a personal folder or enable encryption of emails.

• Provided technical support for Windows 2000 desktop and laptop over the phone and face to face.

• Created call tracking tickets using Peregrine Service Center call tracking system.

• Performed remote PC troubleshooting using SMS and PC Anywhere software where I was able to check their devices remotely to repair defective devices.

• Trained clients on the use of Outlook (setup of personal folders, & address books, etc.) on the phone.

• Solved remote network users on multiple remote access platforms (dial-up, terminal-server, VPN). Used Citrix Metaframe to support terminal servers.

• Traveled to PSEG field sites throughout New Jersey to provide technical support to PSEG field users.

• Configured mobile data terminal applications and wireless connection software for PSEG Electric and Gas.

• Worked with networking team to troubleshoot Ethernet and Token Ring network issues in PSEG field offices.

• Assisted users on logging onto Terminal Server using Citrix Metaframe accounts

Education: New Jersey Institute of Technology, Newark, NJ.

Bachelors of Arts in Information Systems, August 2001

Cumulative GPA: 3.3/4.0

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