Customer Service Manager
Resume:
Paul Orcutt
Castle Rock, CO ***04
***********@***.***
Objective
To obtain a position doing installation, maintenance and splicing jobs.
Qualifications
As a past QWEST Communications employee I have over thirty years of experience in outside plant installation and maintenance. In 33 years and seven months of employment with the original Bell System, U S West and QWEST Communications I feel very qualified to fill any outside plant positions in the installation, maintenance or splicing jobs.
Education
High School graduate
AC/DC Classes with Pacific Northwest Bell Co., Portland,OR
All basic requirements and more met for Network Tech position
Climbing, installation and repair school with Northwestern Bell Co., Urbandale,IA
Coin Repair school with Northwestern Bell Co., Urbandale,IA
Cable and BSW fault locating and Repair school with Mountain Bell Co., Lakewood,CO
Cable Splicing and Maintenance school with US WEST Co., Lakewood,CO
Relevant Experience
Class A CDL
Proficient at climbing and working aloft in hooks, with ladder or aerial bucket truck.
Extremely qualified in cable maintenance or splicing; proficient in buried plant in both open excavations or utility holes, knowledgeable in use of explosive and gas test devices, use of sump pumps, compressors and blowers.
Extensive experience in installation and maintenance of small business and residential, includes reading of service orders and repair tickets and working with our customers.
Very skilled in the use of all necessary testing and diagnostic tools, includes Sidekick meter for measuring fault resistance in ohms, SLIP tests, etc.; Dynatel 573 for ground fault locates; Dynatel 965 TDR for testing opens, shorts, grounds, loads, Milliamps and RFL feature used to pinpoint fault locations by strapping a good pair as a reference to receive a measurement reading to the fault location.
Skilled in the use of a Breakdown, tone and Perkins pole or hand coil to locate trouble in lead cable.
Other Experience
Excellent customer service and satisfaction.
In late 1999 and early 2000, (for about 5 months) I was asked to cover all crews, (south of 6th Ave), on safety proficiency. This required each technician to demonstrate proficiency in testing their rubber gloves and voltage tester, test poles for safe conditions, how to properly test their hooks and climbing belts, inspect ladders and demonstrate how to properly and safely use these items which included the use of the ladder safety straps. For the underground technicians, they were required to do the above in addition to demonstrating proper use of aerial bucket and safety harnesses, along with demonstrating proper inspection of utility holes prior to entering. Following this they were required to demonstrate proper traffic control, how to test for gases and explosives and how to pump and purge the utility hole prior to entering.
References
Ed Smith, manager, Castle Rock Garage - 720-***-****
Durelle Patterson, manager - 720-***-****
Tom Holt, retired coworker - 303-***-****
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