Human Resources Project Manager

LILY LARSON

**** ***** ***** ********* 561-***-****

South Palm Beach, FL 33480 http://www.linkedin.com/in/lilylarson *******.****@*****.***

SUMMARY

Technical Writer and Business Analyst with experience in developing, editing, instituting, managing, translation and producing eLearning courses, curriculum outlines, training programs and instruction materials for various corporate departments; Engineering, Human Resources, and Information Technology in multiple industries as follows:

• Business Plans

• Website Content

• Web Help

• Multi-Media Training

• Training & eLearning Materials

• Promotional Social Content • Technical Functional Requirements

• System Installation & Configuration Manuals

• Engineering Installation Instructions

• Software Design Specifications

• White Papers

• Translation Documentation

TECHNICAL SKILLS

• Hardware Digital camera / video equipment

• Operating Systems Windows 7, Windows Server 2008 R2, Macintosh OS-X

• Software Adobe Products: Acrobat 10, FrameMaker 10, CS5, Illustrator, InDesign, PhotoShop, Dreamweaver, Flash, Captivate 3, Presenter and Microsoft, Office 2010, Camtasia 6, Help & Manual 5

PROFESSIONAL EXPERIENCE

CONTRACT POSITIONS:

Confidential, Palm Beach, FL 2011

Technical Writer

Worked in conjunction with the Software Development Team and Engineering to produce eManuals for the Administrator of the web application servers and User Guides for government sponsors. The project included cloud applications and using software as a service to send important identification files (EBTS) to government sponsored agencies in real time. The eManuals were written in Controlled English to be translated into several foreign languages.

APLICOR, Boca Raton, FL 2011

Business Intelligence Analyst - Technical Writer

Worked in conjunction with UX, Cloud Development Team, Engineering, Marketing and Sales. Established eLearning objectives and outlines for cloud technology company developing new web applications for CRM/ERP Business Management Solutions.

• Researched and produced gap analysis for new cloud technology product in the marketplace.

• Created Winhelp and html files for cloud application.

• Tested and sent bugs to the software development team prior to the launch of the product.

PERMANENT POSITIONS:

ALBER - EMERSON NETWORK POWER, Pompano Beach, FL 2006 - 2010

Technical Writer

Revamped Field Installation User Guides to more demonstrative levels, created Product Description Guides and Quick Start Guides for data warehouse critical management systems.

• Created and developed pictorial installation instructions for field service electricians to follow. Language barriers were kept to a minimum with the easy graphical field installation guides.

• Supported the translation process of product materials into Portuguese, Chinese and Spanish.

• Contributed to and edited PowerPoint and Captivate training presentations for management.

• Conferred with legal, field service electricians, engineering, sales and marketing departments to formulate consistent company materials.

LEVENGER, Delray Beach, FL 2005 - 2006

Technical Writer

Created user documentation and instructions for the retail team, worked in conjunction with the design team and China designing consumer products with 3D engineering software for the catalog retail market.

Lily Larson Page 2

• Adapted product specific quick start guides to new specifications to be uploaded to web for retail consumers.

• Conferred with product designer and drew 3D drawings of new products.

• Evaluated product assemblies and formulated product assembly instructions.

• Edited copy and conferred with design team, web team and catalog team.

PRIOR CONTRACT POSITIONS:

OFFICE DEPOT, Boynton Beach, FL 2004

Business Intelligence Analyst - Technical Writer

Created documentation for the internal Information Technology team responsible for the global operating system migration to standardize the computing environment as well as documentation of process.

• Examined user process to streamline changes needed to implement operating system platform changes.

• Created internal user guides for each separate department guided IT department to make operating systems / platform migration easy for all employees.

HARBOR BRANCH OCEANOGRAPHIC INSTITUTE, Vero Beach, FL 2003

Technical Writer - Marketing Manager

Created process and user documentation in the marine engineering department for the Navy, including operation and process manuals for HBOI manufacturing, and Navy documentation for remotely operated vehicles, 3K winches, tether management systems and specific confidential government proposals.

• Delivered prototype specific user guides for print to aid in launching submarines from the dock into water.

• Formulated large list of Other Equipment Manufacturers (OEM) to supply to manufacturing for prototype equipment included in underwater submarines and 3K winches for further development.

• Marketed bioluminescence coloring book for better awareness in schools and science museums.

FPL GROUP INC, Juno Beach, FL 2002 - 2003

Business Analyst - Technical Writer

Produced documentation in Power Delivery Transmission and Substation Departments of the local electric company, in conjunction with IT, IMO, HR, various contract vendors, and special facets of business units.

• Concluded analysis of SAP integration, Human Resource files, and other databases to help Information Technology department streamline HR processes.

• Documented multiple databases to be delivered to the Information Technology department, Business Analysis teams, and several contracting firms working with the Human Resources department.

• Furnished the test procedures and implementation to all necessary teams with PowerPoint training slides.

ANSPACH EFFORT INC, Palm Beach Gardens, FL 2002

Human Resources Project Manager - Technical Writer

Wrote and formulated personnel training with Human Resources, helped to implement training, and developed simple database to use to follow up on all coursework and continuing education.

• Systemized analysis of employee Continuing Education and Training.

• Created education database to help HR keep track of all employee CE credits.

MOTOROLA, Boynton Beach, FL and Plantation, FL 2001 – 2002

Technical Writer

Liaison between Engineering and Marketing Project Lead to write, formulate, and send to print consumer user guides for Motorola Products, worked in conjunction with Berlitz® translators in various foreign countries.

• Coordinated translation process of consumer user guide documentation through various countries’ legal departments and Berlitz for; Portuguese, Chinese, Spanish, Romanian, Slovenian, Russian and French.

• Produced and collaborated on consumer user guides for cell phones and government radios.

EDUCATION

Business Administration, Florida Atlantic University, Boca Raton, FL - Business Administration, Suffolk University, Boston, MA, - Advertising Design, The Art Institute, Fort Lauderdale, FL

AFFILIATIONS

Member of the Delray Art League, Delray Beach, FL

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