Customer Service Sales

**** *. ********* ***. ******* SALAZAR 773-***-****

Chicago, IL 60659 *******@*****.***

OBJECTIVE: Obtain a rewarding and challenging position utilizing my excellent customer service, interpersonal, organizational, verbal and written communication.

WORK EXPERIENCE AND ACCOMPLISHMENTS

Cyber Navigator, March 2008 – Present Chicago Public Library, Chicago, IL

Multiple Chicago Branch Libraries

• Provide excellent customer service through facilitated learning as a one-on-one instructor

• Create original programming for school-age students and diverse programs for adults

• Successfully run the Cyber Navigator Program with steady consistent participation at 5 Libraries

• Aim to meet community interest by updating classes based on patrons needs and creating appealing displays/fliers

• Experienced with instructing patrons and peers with new computer applications and internet resources

• Instructed weekly classes for adults on topics such as resume building, job searching, internet searches and typing & mouse skills

Seasonal Building Service Worker Aide, May 2008 – August 2008 University of Illinois, Chicago, IL

• Responsible for dividing duties between student night staff

• Vacuumed, wiped down and rearranged furniture in dorms styled apartments and in common areas on all floors

• Removed linens from 20-25 dorms a night and returned with fresh linens for future summer guests and interns

Sales Associate / Cashier, June 2007 – February 2008 Charlotte Russe, Chicago, IL

• Greeted and directed customers to various departments of the junior clothing store

• Assisted customers with merchandise selection, sizes and styles

• Worked as part of a team to meet individual department and store goals

• Increased sales through creative promotional displays

Cashier / Secretary, February 2007 – November 2007 University of Illinois, Chicago, IL

• Take inventory of incoming books during the fiscal school year

• Help customers find books for class and UIC memorabilia

• Ring customers up at register during peak hours and deposit cash to and from bank

• Count down the daily cash supply for all registers at the end of the day

Seasonal Building Service Worker Aide, May 2007 – August 2007 University of Illinois, Chicago, IL

• Maintain common areas of the dorms by dusting, mopping and rearranging furniture

• Help the Building Service Workers wipe down the two new dormitories which included 400 rooms each

• Responsible for setting up interns rooms; wiping them down on a daily basis during summer sessions

Retail Sales Aide, January 2006 – November 2006 University of Illinois, Chicago, IL

• Opened store in the morning preparing for the morning rush of students and professors

• In charge of large sums of money while working at Halsted Street Station Store

• Cashiered for customers in a friendly, respectful and efficient manner

• Placed orders to restock merchandise and handled receiving of products

• Trained all new employees about the structure and guidelines of the Convenient Store

• Responsible for creating work schedules for all employees on a biweekly basis

• Closed down the registers at night and delivered the banks to the security desk at night

• Awarded the 2006 UIC WOW! Student Award for always putting the customer first and exceptional customer service

Office Assistant / Seasonal Internship, Summer 2005 Encyclopedia Britannica, Chicago, IL

• Duplicated training packets for Inside Sales representatives

• Assisted sales and marketing departments by updating Microsoft Access database and Excel spreadsheets

• Translated marketing materials from English to Spanish obtaining positive outcomes

• Responsible for maintenance of customer service database for Inside Sales

• Utilized Excel and Microsoft Word to develop promotional material for major conferences

• Communicated with management to discuss completion of assigned tasks and projects for sales division

Office Assistant / Seasonal Internship, Summer 2004 Encyclopedia Britannica, Chicago, IL

• Maintained three major databases for the Inside Sales Division

• Knowledgeable and experienced in Microsoft Word, Access, SMS and AS400

• Developed and implemented multitasking skills through various projects for higher productivity

• Completed all tasks and projects as assigned by management before due date

EDUCATION AND AFFILIATIONS

Illinois Mathematics and Science Academy, August 2002 – May 2005

University of Illinois at Chicago, August 2005 – May 2010

Bachelor’s in Psychology & Minor in Communications

Worked concurrently during college as a Cyber Navigator for the Chicago Public Library. Alumni to the Medicine Scholars Program, Health Oriented Latino Association (H.O.L.A) at UIC and SACNAS (Science Advancement for Chicanos and Native Americans). Current National Vice-President and Chapter President of Delta Psi Alpha Multicultural Co-Ed Fraternity Inc.

PROFESSIONAL STRENGTHS

• Fluent Spanish speaker, reader, and writer

• Experienced in working in a team, having in mind that a unified goal attains success; self-motivated and able to work independently

• Resourceful, an effective communicator who maintains a good standing with staff at all levels as well as patrons/clients and community groups

• Accustomed to working in a fast-paced environment and under pressure with excellent results

• Proficient in MS Word, Excel, Publisher, and PowerPoint, trouble shooting, internet and database reference searches

• Responsible for development and execution of membership recruitment and retention functions, including new members’ communications, membership benefits and outreach strategies to prospective members

• Maintained chapter leadership, rosters, updates, documentation and acted as a liaison between members, community service volunteers and school officials

References furnished upon request

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