Sherry Bean

Sherry A. Bean

**** ********** *****, ******, ***** 75115

214-***-**** / ***********@*****.***

Administrative / Customer Service

SUMMARY OF QUALIFICATIONS

A dedicated professional with solid experience in administration, data collection/entry, and in all aspects of education. A self-starter able to function efficiently while working alone or with others, and ensure high ethical and performance standards with an emphasis on quality and accuracy. A fast learner with a personal motivation to continuing to acquire new knowledge, increase professional skills, and achieve at the highest level of potential. Demonstrated areas of expertise include:

• Communication • Customer Service • Analytical skills • Team Management

• Problem Solving • Quality Control • Project Management • Organizational Skills • Compliance

PROFESSIONAL EXPERIENCE

JP Morgan Chase Home Loans

Collector 2008

• Placed outbound calls to homeowners that are in default on their mortgage

• Working on solution to bring them current before being foreclosed on .

Barrett, Burke, Wilson, Castle, Daffin & Frappier, L.L.P. (National Default Exchange)

Bankruptcy Specialist 2007

• Prepared documents for mortgage companies that wished to start foreclosure on homes due to defaulting on loans that were in bankruptcy and not paying.

• Produced legal documents via data entry to be sent to the homeowner and mortgage company.

Dallas Public Schools

Computerized Record Controller 2000-2006

• Collected data, completed all input documents and updated database via electronic data base transmission to maintain systems. Always kept the school at 90%, resulting in receiving a large budget for the following year and receiving a personal bonus.

• Verified accuracy of processed data, recognized discrepancies and took corrective action.

• Planned and scheduled tasks taking into consideration priorities and departmental calendar.

• Maintained a manual record-keeping system for documentation.

• Understood and correctly used microcomputer for systems supported-data transmission.

• Performed all other related duties as assigned.

Data Entry Clerk (Temporary) 2000-2006

• Performed invoice and purchase order inquiries for the A/P department to ensure accurate and timely payment for District vendors. Performed general administrative duties such as handling telephone calls, facsimiles, copier, etc. as assigned.

Neopost Mailing Systems

Customer Service Representative 1998-2000

• Handled multi-line inbound telephone calls for customer service of mail machines in a call center.

• Provided tech support over the phone to customers as needed. Performed general administrative duties as required.

• Dispatched service calls and updated customer records via computer.

Skills

Technical Skills: Excel, Word, Access, PowerPoint, Unisys HRIS Accounts Payable (invoice & vendor inquiries), Oracle, IExpense, Windows 98 & XP, IBM compatible PC, Data Entry, 10-key by touch, multi-line telephones, and standard office equipment

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