Customer Service Manager

Andrea Buckner

E-mail: ******.******.*******@*****.*** 1350 Mansarde Ave. #287

Phone: 717-***-**** Herndon, VA 20171

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Education

University of Pittsburgh Pittsburgh, PA

Bachelor of Arts in Communication and Rhetoric

GPA: 3.4/Major: 3.5

Graduated April 28, 2012

Related Coursework: Public Speaking, Interpersonal Communication, Media Relations, Persuasive Writing in Advertising and Fundraising, Written Professional Communication, and Public Relations Writing

Related Experience

Trends to Traditions Mars, PA January 2012 – May 2012

Wedding and Event Planning Intern

• Assist owner in implementing over 50 weddings and events

• Utilize large database to create spreadsheets and contact vendors

• Update Event Magic Pro and I Do databases

• Set up décor at venues and ensure event goes smoothly

Student Organization Resource Center

University of Pittsburgh Pittsburgh, PA January 2010 – April 2012

Front Office Student Manager

• Assist leaders of over 400 student organizations in areas pertaining to budget, fundraising, certification, advertising, and other related information

• Update and process information into a comprehensive university-management database

• Support Coordinator with planning and executing Student Affairs related events

• Support Business Manager with budget data entry and processing of business forms according to University policy

Department of Communication

University of Pittsburgh Pittsburgh, PA

September 2011 – December 2011

Intern

• Serve as Peer Advisor assisting in internship selection and management

• Collaborate with other intern in organizing Communications related internships and uploading them onto online database as well as Department web site

Hagerstown Suns Hagerstown, MD May 2005 - September 2007

Fan Services/Promotions

• Responded to customers’ inquiries in all areas related to customer service

• Assisted Head of Promotions with on-field advertising and entertainment

Organizational Involvement

Theta Phi Alpha, Kappa Chapter

Collegiate Member November 2009 – April 2012

• Participate in and support on-campus Greek events and philanthropies

Cathedral Award Chair January 2010 – 2011

• Collected, organized and compiled data pertaining to the fraternity

Skills

• Proficient in Microsoft Office Word, Excel, Publisher, PowerPoint, Access, Unix, Event Magic Pro, and Symplicity

• Type at approximately 80 WPM

Volunteer Work and International Experience

• Participated in Relay for Life, Pitt Make a Difference Day, Adopt-A-Block, and other philanthropic events

• Completed over 100 hours of community service in high school

• Spent ten days in Costa Rica on a school-sponsored trip that provided immersion into the culture and language

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