installer

William “Bill” L Meyer

**** ******* ** ** ****: 616-***-****

Wyoming MI 49519

Email ************@*********.***

SUMMARY

Self-motivated individual with a proven track recorded in the industry, having to install on customer's networks Ricoh and Canon Copiers and Printers. My experience in troubleshooting hardware & networks has been strengthened by technical training. My trouble shooting skills have stayed sharp having to work with customers and having to work close with sales to understand customer’s needs and desires. I am a team leader that enjoys mentoring both team members and customers. Computers are my hobby I have been fixing them for years for friends and neighbors showing the tricks and shortcuts for various software packages.

PROFESSIONAL EXPERIENCE

Western Michigan Business Products 5/26/2009 to 8/4/2009

System Engineer

Installing Lanier copiers on customer’s networks so that they could print and scan to email and folder also diagnose the copier for repairs. The training of technicians on how to use their PC to diagnose printing problems was of great help to the company to use all of their resources. I was the primary installer of document solutions software and trained the customer on how to use them. This experience in many customer environments has given me the skills to work with the customers desires. My secondary job was to maintain Service Reps laptops and train on how to use them for repairing copiers

Applied Imaging Systems 2007 to 4/16/2009

Document Solutions

I have Installed Microsoft Servers for the purpose of installing at customer locations SentryFile, Smart Search document management software. Installed NSI AutoStore, DigiDocFlow, eCopy capture software. Installed Fabsoft’s Reform which is form making software to give the customer the ability to print to an electronic form. I have work in the windows server arena from NT server to server 2003. I was also the System admin back-up and helped to repair techs and in house computers. I also trained techs on how to diagnose network problems with their lap tops.

System Engineer 2003 - 2007

Started at Applied Imaging as a technician, in that first year I was doing machine repair, then moved to network installation of Ricoh copiers installing Scan Router software and Desktop Binder software. Setting up the Ricoh, Canon to scan to folder and scan to Email. I also installed Ricoh, Canon and Hewlett-Packard printers.

The Document Company Xerox— Chicago, IL 1999 - 2002

Systems Analyst

• Analyzed customer's networks to be able to integrate the Xerox solution onto the customer’s network.

• Demonstrated ease of use for several different software utilities that are used to manage the devices.

• Gave training on hardware and software.

• Identified ways to ease the customer's workload with workflow solutions using Xerox's MFP devices.

• Demonstrated leadership skills delivering work on time and within budget.

Team Technical Support for Xerox- Chicago, IL 1998-1999

As the Service Teams Technical Support I had the responsibility to trouble shoot the unknown

and train the team on how to fix the Document Centre product line during the initial launch.

Mentored my team on how to trouble shoot and repair the Document Centre product line.

Senior Customer Service Engineer for Xerox — Chicago, IL 1983 to 1998

Field Service Technician fixing digital multifunction copiers with the responsibility to meet a

4-hour response time target while maintaining a customer satisfaction level of 90%. Assigned

floater responsibilities for the service team; I was elected to this task by my peers because

of my leadership skills and their confidences in my willingness to go anywhere and do

everything.

Major Accomplishments

Presidents club winner three years in a row 1991 thru 1993

Education

• Associates Degree in Electronics at National Institute of Technology

• Xerox training over the years covers a diverse area of knowledge from

technical training to work group leadership skills including meeting

facilitator.

• Experience Could be said as the BEST teacher. My experience with customers gives me the ability to give them a satisfying and fun new software package that they will enjoy into the future, only because they will understand the training they will be getting from me.

Computer skills

• 2003 Server New Horizons 2273 Managing and Maintaining a Microsoft Windows Server 2003 Environment

• 2000 MS Excel 2000 Expert User (Xerox)

• 2000 Microsoft Windows NT 4.0 Administration (Xerox)

• 1998 Netcore Fundamentals Certification (Xerox)

• 1997 Local Area Networks 1 (Xerox)

* Network Operating System including Novell 3.12-5.1, Windows NT

Workstation/Server and 2000 Professional/Server, AppleTalk,

* Special concentration in client/server architecture solutions

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