Customer Support

STEPHANIE C. HOLLINS

**** **** **** *****

Watauga, Texas 76148

Home 817-***-****

Cell 682-***-****

**********@*****.***

OBJECTIVE

To become a team player with a company that provides an opportunity for me to use my extensive software and technical skills, as well as my talents and years of experience. I have the ability to support a respectable business and excellent customer satisfaction.

PROFESSIONAL EXPERIENCE

Final Support Inc., Hurst, Texas 7/07 to Present

• Support Product Coordinator - Software Support

Team lead to 15 System Analysts/Account Managers, work directly with customers to resolve issues, direct and train 5 of the technicians on application software, both on usage as well as error correction, operating systems, various hardware, protocol for both our operation as well as clients, document all 15 employees hours, vacation, and absences. As well as fill in when Account Specialists were unavailable and handled upset customer calls when supervisor was unavailable.

• Account Specialist – Software Support 07/03 to 07/07

Support practice management billing software, resolved down systems, errors, claim rejections. Customer Support via telephone, remote connections, and various onsite visits. As well as trained new techs when hired.

Kaiser Permanente, Fort Worth, Texas 11/01 to 07/03

• Account Specialist

Organized payments, mail merge insurance policy letters, and post payments

Capital One, Irving, Texas 02/00 to 11/01

• Customer Service Representative

Outbound calls to customers who were delinquent with their credit card accounts. Processed check by phones, credit card payments and promises to pay.

SUMMARY OF QUALIFICATIONS

• Skilled in high-volume work flow with creative problem resolution capabilities

• Strength in troubleshooting and time management

• Ability to develop ideas into workable plans

• Ability to establish rapport with a wide variety of clientele

• Ability to initiate procedures and controls in a results-oriented environment

• Ability to meet deadlines and handle numerous projects simultaneously

• Analytical skills include identifying and solving problems

• Skilled at working independently, multi-tasking and delegating responsibilities

SOFTWARE KNOWLEDGE

• Microsoft Office 98, 2000, and 2007

• Centricity Physician Office Practice Management Billing software

• Microsoft Windows 98, 2000 and XP

• PC Anywhere

• Remote Desktop Connection

• GoToMeeting

• Webex Connectivity software

• Microsoft VPN connections

SPECIAL ASSETS

Adept at performing in a busy atmosphere requiring independent thinking with decision making abilities. Proficient at dealing with either a pleasant or unpleasant public; capable of fulfilling a position requiring a high degree of responsibilities and flexibility, and offering uncompromising integrity and loyalty to the employer.

References available upon request.

Contact this candidate