Communications

Dana Zumaeta

***** *. **** **. • Phoenix, AZ ****9 • 602-***-**** • Email: yk6hqk@r.postjobfree.com

OBJECTIVE

Passionate about acquiring a written or verbal communications based position to provide a meaningful, personal contribution to the organization’s success.

EDUCATION

Bachelor of Science in Communications, March, 2012

University of Phoenix

GPA: 3.5/4.0

SKILLS

Accounting/Organizational

Assist in monitoring customer account receivables for delinquent accounts utilizing MAS90 software

All Microsoft office software

Reconcile daily sales activity utilizing Site Watch software

Matching invoices to purchase orders for accounts payable

Collecting and reviewing errors on invoices for accounts receivable

Ordering office supplies and cashier supplies

Keeping folders and files of necessary documents

E-mailing, faxing, and scanning

Research/Auditing

Researching and addressing fraudulent credit/ debit transactions and chargeback’s

Over viewing and recording cashier activity

Finding, correcting and notifying of mistakes made by cashiers or employees

Auditing suspicious actions and data

Marketing/ Writing/Promotions

Wrote a PowerPoint slide manual of full position and duties for training

Designed and distributed business flyers

Creation of welcome, marketing packets for business to be distributed

Wrote marketing content for flyers, and catchy phrases for services offered

Editing, proofreading un-employment claims, assisting the Human Resource Department

Editing, proofreading e-mails and other written documents to customers for the accounts receivable department

Wrote countless of school essays and formal papers successfully

Educational team/group assignments edited and compiled successfully

Communications/Customer Service

Receptionist of multi-line phone system/heavily screening calls

Paging, intercom, and two-way radio communications

Directing complaint calls courteously and writing appropriate, readable messages

Communicating to management and supervisors daily with reports

Communicating to co-workers regarding needed improvements, sale numbers, and data

Communicating to customers regarding over/under charged transactions

Communicating to outside businesses regarding un-paid services

Answering price questions and general business questions in a courteous and friendly manner

WORK

EXPERIENCE

Internal Auditor/Cashier

Danny’s- A Big Rig Resort May 2009 – May 2011

Shift Leader

Quiznos May 2006 – February 2008

RELEVANT COLLEGE COURSE-WORK

o Teamwork, Collaboration, and Conflict Resolution

o Computers and Information Processing

o Critical Thinking

o Image Editing/Web Design

o Creativity and Communication

o Cultural Diversity

o Management, Leadership, and Communication

o Communication for Training and Development

Contact this candidate