Customer Service Supply Chain

WILLIAM J. O’NEILL

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**** **** ***** ****** **. 92570

Cel. 951-***-****

*****@*****.***

SUPPLY CHAIN AND OPERATIONS MANAGER

Experienced supply chain professional with over 10 years of experience in logistics management, production scheduling, purchasing, and MRP. Expertise in people management, distribution operations, production planning, inventory management, project management and business process planning. Consummate team player with exceptional communication and motivational skills. Dedicated, results-oriented professional with expertise in people management and process planning. Able to obtain security clearances. Available to travel.

Customer Service Forecasting Inventory Control Operations Management Demand Planner Product Development Purchasing Quality Control Strategic Planning Team Facilitation Training/Development

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CAREER ACHIEVEMENTS

Reduced drug product sample inventory by $8 million by implementing a cross-functional team to manage the overall sample supply chain.

Monitor and initiate timely disposition of obsolete, slow moving, and damaged components; issue documentation for component disposition.

Evaluate bids and proposals submitted by potential suppliers.

Designed and implemented new Standard Operating Procedures.

Tripled sample order output through design and implementation of new distribution process.

Reduced trade and direct mail order backlogs from 1 week to same-day processing through design and implementation of new radio frequency bar code locator system.

Conducted studies involving operations and developments; recommended plans of action and specific procedures for improving commercial warehousing firms.

Exceeded deployment time line goals and meet all operational readiness goals ensuring the unit was available for immediate response to terrorist threats worldwide within 60 days of call-up to Active Duty service.

Supervised operation and logistical support of 15 independent Anti-Terror Teams 24/7 to protect key U.S. assets within the region.

Received personal award from higher headquarters for exceeding performance standards established by previous units serving in Anti-terror role within the region.

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PROFESSIONAL EXPERIENCE

DoALL Global Industrial Supply, California

Integrated Supply Manager

•Directs and coordinates activities of the organization to obtain optimum efficiency and economy of operations and maximize profits.

•Coordinates activities of storerooms to meet or exceed the requirements of Client, and to effect operational efficiency and economy on behalf of the Client. Confer with site personnel, reviews activity, operating, and sales reports to determine if changes in program or operations are required. Plans and develops policies and procedures for technical support as provided by suppliers.

•Plans, develops organizational policies and goals, and implements goal planning through subordinate personnel.

•Responsible for development and application of the site operational budget.

•Responsible for professional development of site staff. Manage HR and Safety functions with assistance of corporate and legal support.

•Develop, coordinate, maintain and manage Client business relationship. Includes contact and interaction with senior management of Client, including process teams, special projects, and day-to-day operational contacts. Expected to prepare and present programs and policies in group environments.

•Responsible for inventory management and managing warehouse logistics. Evaluate and develop improved techniques for control of logistics functions, including loss control.

PROFESSIONAL EXPERIENCE

Watson Pharmaceutical, California. 2009-2011

Sr Production Planner

•Carries out responsibilities in accordance with the organization’s policies, procedures,and state, federal and local laws.

•Determines the (internal) customer's requirements indicated on purchase requisitions;obtains signed purchase requisitions from all departments; reviews documents for completeness and accuracy.

•Responsible demand Planning metrics month-over-month/year-over-year improvements and report out of variances.

•Coordinates with all departments to provide the best quality and service of purchased products, supplies and materials.

•Processes orders through approved suppliers and orders according to specifications; negotiates contracts when necessary, in collaboration with Purchasing Manager and Legal Departments.

•Responsible demand plan vs. incoming order rates vs. plant shipments.

•Communicates with suppliers on price, quality, delivery dates and methods of shipment; verifies supplier's pricing and terms are acceptable to company guidelines.

•Performs follow-up duties on delinquent orders and expedites orders when goods require urgency; expedites critical issues involving the procurement of materials, supplies and/or products that support other departments.

•Serves as key contact with all suppliers of assigned items and all departments on product and/or purchasing related issues.

•Processes return of rejected or discrepant items; initiates and follows-up with warranty claims.

•Maintains accurate files of purchasing department records and communications.

•Interfaces with Accounting Department regarding price variations, and reasons for variations.

•Assists in the development, implementation and tracking of purchasing department efforts to control and lower costs; gathers, measures and reports basic data on supplier performance. Creates reports and presentations as necessary or directed.

•Develops and investigates reliable and effective sources of supply; identifies/develops

alternative supply sources for critical materials; conducts souring of new suppliers for

non-production items and assists in supplier qualifications.

•Provides feedback and status to requisitioned, when needed, to emphasize the

purchasing department's commitment to customer service.

•Maintains a positive (internal) customer relationship for all aspects relating to designated

buying responsibilities; maintains positive, professional relations with suppliers.

•Complies with all company policies and procedures, including safety rules and

Regulations

•Track & report site metrics for Manufacturing, Packaging Schedule Adherence, and Attainment PO’s, Reliability Report for Manufacturing, Packaging, QC Laboratory, YTD Shipments, Priority Item Listing and Week of Supply.

•Monitor Inbound and Outbound Shipment of (YRAW) Raw/ Packaging Material, (YSEW) Semifinal Product and (YFIN) Finished Product going into the Distribution Center.

•To re-structure all Metrics to improve a better performance tracking system.

•Support all publish change alert list for the packaging components pending implementation

•Support organization department on information on special project request on a prompt matter.

•To attend daily planning meeting with Managers of area to analyze manpower and materials requirements in line with production requirements

•Conduct the Planning and Scheduling for the Packaging department.

Warner Chilcott. Fajardo ,Puerto Rico. .

Planner and Vendor, Global Manufacturing. 2000 – 2009.

•Oversee all centralized U.S. Production Planning activities.

•Direct U.S. Manufacturing Systems activities at the regional manufacturing and distribution locations.

•Serve as the U.S. Supply Chain Lead for all global drug product launches.

•Manage third party packaging activities for a multi-billion dollar product line and responsible for planning, scheduling, controlling, coordinating and executing all manufacturing and packaging activities.

•Organize and prepare detailed plant schedules, providing guidelines for dispensing, manufacturing, packaging, engineering that conform to delivery schedules dates, manufacturing capabilities and available manpower and total capacity.

•Provide Quality Management with priorities to support the production requirements.

•Place purchase orders and releases with suppliers throughout the year and after purchasing contracts have been placed.

•Interact with all areas within the plant in order to fulfill the company’s production plan.

Pfizer Caribbean

Warehouse Manager, Operations. 1987 – 2001.

•Oversaw inventory control, product distribution and export of finished goods for Puerto Rico and the Caribbean.

•Supervised 15 clerks group leaders and assistants.

•Established manufacturing practices such as supervising temperature control, safety and security, section maintenance, and destruction of expired and damaged materials.

•Maintained control, and tracked containers.

•Contacted key customers to schedule deliveries.

•Prepared briefs and reports.

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MILITARY SERVICE

United States Marine Corps Reserve. 1977 – 2008.

Major

•Supervise, plan, and coordinate all logistics functions and the 6 functional areas of supply, maintenance, transportation, health services, and other services.

•Perform duties of embarkation officer and maintenance management officer.

•Oversee movement of unit personnel, supplies, and equipment by all modes of transportation.

•Develop annual training plans, weekend drill schedules, and battle skills training for all unit members.

Supervise and execute platoon operations Risk Management Program at 100%.

United States Marine Corps. 2003 – 2005.

Commanding Officer for 150 man Marine Corps unit activated in support of Operation Iraqi Freedom and the war against global terrorism.

March AFB. Riverside, California. 2003 – 2005.

Logistics Officer.

•Exceeded deployment time line goals and meet all operational readiness goals ensuring the unit was available for immediate response to terrorist threats worldwide within 60 days of call-up to Active Duty service.

•Supervised operation and logistical support of 15 independent Anti-Terror Teams 24/7 to protect key U.S. assets within the region.

•Received personal award from higher headquarters for exceeding performance standards established by previous units serving in Anti-terror role within the region.

Command Operations Center. Iraq. 2004.

Logistics Officer.

•Monitor (CSS) Combat Service Support operations and the status of FSSG force throughout the Marine Expeditionary Force zone of operations.

•Monitor and prepare significant events reports, situation reports and briefs required by the CSS commander.

•Perform functions and tasks as required by the current Operation Officer or Assistant Chief of Staff, G-3.

•Supervised deployment of operation through zone both tactical and military.

•Maintained positive accountability and administrative control of 12 staff Marines.

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EDUCATION

B.A. in Business Administration Interamerican University. San Juan, PR. 1993.

B.S. in Physical Education. Interamerican University. San Juan, PR. 1985.

PROFESSIONAL DEVELOPMENT

Logistics Certification. Headquarters Marine Corps. Quantico, Virginia.

Signal Officer Basic Course. U.S. ARMY SIGNAL CENTER. Fort Gordon, Georgia.

Pursuing Certification APICS (Certified Supply Chain Professional)

LANGUAGE SKILLS

Fully Bilingual in English and Spanish

COMPUTER SKILLS

Microsoft Excel, Word, Access, PowerPoint,Metrics

MEMBERSHIP

APICS Puerto Rico Chapter

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