Project Manager, PMP
Resume:
Jon H. Hall, PMP
Davie, Florida 33328
Telephone: 954-***-****
E-mail: ***********@*****.***
Cellular: 954-***-****
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Information Technology professional with extensive experience as a manager, project manager, systems integrator, systems analyst and software developer of systems in the PC, Unix and mainframe environments. Experienced in all stages of the software development life cycle, from business analysis through implementation. Successfully managed a multitude of projects, a software Quality Assurance (QA) team, a Point-of-Sale (POS) team and a software development team. Strengths include:
* Team management
* Project management
* Vendor management
* Resource planning
* Communication skills
* Business & systems analysis
* Systems integration
* Software implementation
* Project cost estimation
* Software development life cycle (SDLC)
* Budgeting
* Technical writing
TRAINING / CERTIFICATES
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* Project Management Institute - PMP certification
* Executive Certificate in Project Management - Florida Atlantic University
* System Admin for MS SQL Server 7.0
* Implementing a Database in MS SQL Server 7.0
* Administering Microsoft Windows NT 4.0
PROFESSIONAL EXPERIENCE
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Blue Frog Solutions (Pompano Beach, Florida) 2008
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Project Manager
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Managed software development and implementation projects, working with development, infrastructure and business analysis teams, as part of the Project Management Office (PMO).
* Managed project teams in building and implementing various software enhancements for the company’s clients in the annuity and life insurance industry.
* Client-facing role: Coordinated with clients on project deliverables and weekly status.
* Developed and maintained project workplans in MS-Project Server.
S&H Solutions (Delray Beach, Florida) 2001 - 2007
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Project Manager
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Responsible for the company's project management, software QA and technical documentation functions.
* Managed software development and implementation projects, working with various teams within the organization (including development, field support, account management, infrastructure, networking, QA and system implementation). Software development was done using C++ and/or Java languages (client/server and web projects).
* Developed and maintained project workplans in MS-Project.
* Led project teams consisting of internal developers, software vendors and the customer’s MIS management in development of software interfaces to various POS systems used in retail supermarkets.
* Managed project teams in building and implementing various software enhancements for the company’s retail partners, working closely with the customers.
* Directed broad project teams in accomplishing all technical tasks related to launches of new retail partners across the country (software, database, configuration, testing, hardware, staging, etc.).
* Led project teams for various infrastructure initiatives, such as Disaster Recovery (DR), office relocation (Ft. Lauderdale to Delray Beach) and database upgrades.
* Staffed up and managed a group of seven QA professionals, who tested and certified critical software releases prior to implementation at customer sites.
* Worked with senior QA staff to develop and document company's QA processes.
* Involved in demos for selection of automated software testing tools.
* Analyzed functional requirements needed by the customers and wrote functional specifications for customer sign-offs.
* Worked with the development and quality assurance groups to drive the projects to completion and updated user manuals.
* Directed project team of developers, vendors and customer’s MIS management, in development of software interface to IBM POS system (used by Lowes Foods in over 100 supermarkets).
* Reported directly to V.P. of Engineering, kept him updated on status of all projects.
Royal Caribbean Cruises (Miami, Florida) 1990 - 2000
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Project Manager / Manager of Point-of-Sale Systems group (1998 - 2000)
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Responsible for systems including Point-of-Sale (POS), electronic cabin door locks and guest cruise cards. Duties included developing project workplans, resource planning, hiring of staff, staff meetings, year-end reviews, yearly budgeting process and development of funding requests for Corporate Planning department.
* Led project for major upgrade of POS systems across fleet of 11 ships, including hardware and software upgrades (IBM POS with 4683 terminals and 4690 operating system).
* Led project to upgrade electronic cabin door lock system (VingCard) across the fleet for Year 2000 compliance.
* Led POS system selection and implementation for new ship "Voyager of the Seas", with over 125 POS terminals. Led team in configuration of system by staff and vendors, working closely with the business units and shipboard staff to build system. Worked with vendor on system enhancements, multiple iterations of testing, interaction with property management system (PMS) team regarding the POS-PMS interface, and implementation onboard the ship.
* Led project team (approx. 12 people) in planning, development and implementation of upgrades to property management system and cabin door lock system on fleet. Systems were interfaced for seamless customer satisfaction.
* Analyzed potential vendors to select food operations management system (CrunchTime, CBORD), designed to save company approximately $1M per year. Selected vendor after site visits to headquarters of finalists, as well as interviews with their customers.
* Involved in hiring staff to increase size of Shipboard Business Systems team. Updated job specifications, worked with recruiting firms, interviewed candidates.
Project Leader (1996 - 1998)
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Led projects to build & implement systems for increased operational efficiencies and/or cost savings. Led teams including I.T. staff, vendors, consultants and staff from user departments.
* Managed "ShipNet" system implementation across entire fleet, which involved introduction of WAN environment between ships and shoreside. Involved Windows NT servers, satellite communications (C-Band), Lotus Notes email, and intelligent data transfer between ship & shore using "XcelleNet" software. Led installation teams on beta-site ship and 5 other ship implementations. Teams consisted of employees from various departments plus consultants (Lotus Notes and trainers). Managed overall project rollout across fleet. Planned training held onboard ship in NT, Lotus Notes, and MS-Office. Interviewed and selected trainers.
* Developed project workplans for all projects, funding request documents for projects, tracked budget vs. actual dollars throughout project life cycle. Involved in functional specification and design phases of software development, Lotus Notes infrastructure guidelines and testing of Lotus Notes and XcelleNet software before ship implementations.
* Led development efforts of staff and consultants for Lotus Notes and XcelleNet software, worked closely with AS/400 developers.
* Managed Stage 2 of "ShipNet" system implementation across fleet, involving enhancements to ship's property management system, development of new data file transfer (ship-to-shore) scripts, and development of simple Lotus Notes applications. Led installation team on the "beta-site" ship implementation.
Systems Analyst / Sr. Systems Analyst (1990 - 1995)
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Worked on re-engineering of processes for user departments, analysis of new document management system (Documentum) and enhancements to existing systems. Worked on executive presentations, project workplans, cost breakdowns and detailed functional specifications.
* Involved in selection of new shipboard maintenance and purchasing system (SpecTec AMOS), involved in system analysis to compare to existing legacy system.
* Supported data transmissions to & from the ships for inventory data files.
* Supported PC-based FoxPro inventory systems onboard all ships, developed and enhanced by RCCL staff and contractors. Responsible for support, enhancement planning, functional specifications, contractor development, test phases, and implementations onboard ships.
* Implemented and supported system for production of guest cruise cards in shoreside data center.
EDUCATION
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BS, Computer Science, Rensselaer Polytechnic Institute, Troy, New York
TECHNOLOGY
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Software: Microsoft Project, VISIO, MS-Office, ABT Project Workbench, ABT Planner, Timeline
Business Areas: Point-of-Sale (POS), POS interfaces, inventory, workflow, data file transfer, workforce management, EDI
Programming/Scripting Languages: FORTRAN, FoxPro, XcelleNet/ConnectRemote scripts, Unix shell scripts
Operating Systems: Microsoft Windows, Unix, MS-DOS, AIX, MVS/ISPF, Mod400
Database: MS Access, MS SQL/Server
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