Looking for work. Skills include data entry, customer service...

SUMMARY OF SKILLS

I am Proficient on Microsoft programs including, but not limited to; PowerPoint, Excel, Word, Photoshop CS, and Front Page. I type 37-40 words per minute. I have sales training and background working sales for companies such as TradeHome Shoe Store Inc., Cox Cable, and DirecTV. I also have work experience in the call center industry and I understand that maintaining a company's reputation is important when talking with an upset client. I also know that the goal for 'complaint handling' is not to get the customer off the phone, but to; 1) build rapport with the client in order to comfort them, 2) apologize for any inconvenience, 3) de-escalate the complaint by assuring assistance to the upset customer, and 4) provide peace of mind by educating the customer about the corrective measures that will be used to resolve their issue.

WORK

EXPERIENCE

Interactive Response Technologies, Miramar, FL

Customer Service Rep., February 2009 - May 2009

I took calls for T-Mobile.

I accepted payments for monthly service.

I adjusted accounts when necessary.

I educated customers on T-Mobile products and services.

Ra Sushi Bar & Restaurant, Pines Gardens Plaza, Pembroke Pines, FL

Line Cook, May 2008 – November 2008

I prepared and cooked appetizers, fried entrees, baked entrees, and desserts.

I cleaned the kitchen and the upstairs employee area.

I also cleaned the kitchen equipment after each night of use.

Pei Wei Asian Diner, Miami Lakes, FL

Support Staff, January 2008 – May 2008

I served food and provided customer service to the guests.

I worked the cash register.

I also prepared the food for the cooks.

Contemporary Services Corporation, Miramar, FL

Event and Security Staff, December 2006 – August 2007

Performed security screenings of patrons and thief bags.

Provided security a check point a large scale venues.

Occasional usher duties, helped patrons find their seats.

Protected entry to exclusive club sections at major arenas.

Occasionally scanned tickets at major league sporting events.

Precision Response Co. (P.R.C.), Miami, FL

C.S.R. for DirecTV, February 2006 – July 2006

I assisted callers on selecting a DirectTV package.

I scheduled the installations of DirecTV systems.

I used suggestive selling techniques to calm upset clients and prolong their business with DirecTV.

Amazon.com, Small Parts Inc. Miami Lakes, FL

Marketing Assistant, August 2005 – January 2006

Editing graphic images in Photoshop CS, for the company’s website.

Making text corrections to the company’s paperback catalogue, revising grammar, format, and content.

Exploring company website for flawed web pages and communicating corrections to I.T. team.

Creating progress reports for company online marketing campaigns.

Filtering client phone call and mailing lists for Smallparts Inc.

Gathering and organizing information for the company database.

Packing product for final delivery to customer. (On occasion)

Advantage Traffic School, Miami, FL

Clerk/Scheduler, Summer Job 2001-2004

Receiving phone calls and Scheduling clients for traffic classes.

Hog Heaven, University of Arkansas Sports Store. Fayetteville, AR

Sales Rep. May 2004 – November 2004

Organizing the stock room.

Greeting and assisting customers.

Balancing the cash register.

Clean-up duties after closing hours.

VOLUNTEER

EXPERIENCE

North Georgia Hospital, Gainesville, GA 2003 - 2004.

V.P.K. Associate (for Voluntary Pre-School Program), Miami 2005.

Delivering meals to patients.

Preparing bills for hospital patients in mail room.

Nurse-aid in maternity ward.

Promoting Voluntary Pre-School Program (V.P.K) program for under-privileged children.

AWARDS

Dec, 11 2006. Mastery of Concepts and Competencies – Dr. Michael J. Lenaghan, M.D.C.

References Are Available Upon Request

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