VoIP Network Technician
Resume:
Leshaun Matthews
**** **** **. ***. ***, Schaumburg
Illinois 60193
************@*******.***
OBJECTIVE
Seeking a Network Support position to facilitate the growth, design, maintenance, and optimized communication of an enterprise network
EXPERIENCE
VoIP Network Technician May 2009 - Present
Insight Direct USA Cisco Gold Partner, Remote
Evaluate bank sites for future VoIP implementation
Create switch port to patch panel mappings
Test and verify proper cabling infrastructure is in place
Determine solutions needed to perform full VoIP implementation of site
Test DEMARC for live phone lines and document findings
Document used and unused circuits coming into facilities and their purpose
Perform user requirement analyses
Provide high level of customer service to client base
Effectively communicate VoIP solutions to technical staff and non-technical customers
Deploy, install, and test working functionality of Cisco VoIP phones
Analyze and adhere to complex technical instructions
Lead Service Desk Analyst April 2008 April 2009
Insight Direct USA Cisco Gold Partner, Bloomingdale, Illinois
Lead Technical Analyst for the Armour-Eckrich Service Desk
Technical Analyst providing support for over 20 major businesses including: 3M, Cancer Treatment Centers of America, Tellabs, Toro, Molex, Intercontinental Hotel Group, Global Brass & Copper, Emerson, Red Roof Inn, Mesaba Airlines, and other various companies
Monitor server availability and performance using TriActive network monitor utility
Monitor and manage systems configuration using TriActive systems monitoring tool
Order and coordinate delivery of server replacement parts with HP vendor services
Contact vendor support for assistance with issue resolution when problem cause is outside of service desks troubleshooting capacity
Perform user account administration in Active Directory, AS400, Unix, Novell Console One, Citrix, Blackberry Enterprise Server, and SAP
Diagnose and repair software issues for multiple enterprise PCs, Networks, and Servers
Troubleshoot corporate email spam filtering provided by vendor Security Services
Synchronize mobile devices (Blackberry, Treo, MotoQ, Ipaq, and Blackjacks) to enterprise mail servers (Exchange and Domino)
Troubleshoot and resolve Cisco and Juniper VPN client connectivity
Analyze and determine resolutions for incoming emails, calls, and escalated incidents
Assist team of analysts with the immediate resolution or escalation of issues
Create and update technical documentation to reflect current problems and resolutions
Train new analysts on how to perform account administration within various systems
Train new analysts on how to use our ticketing systems and escalate issues appropriately
Freelance PC/Network Technician August 2003 Present
Personal Consultant, Schaumburg, Illinois
Diagnose and repair hardware and software issues for PCs using Windows XP, Vista, and Mac OS X
Diagnose and resolve configuration and hardware issue with home wired and wireless networks
Perform data backups, system restores, and malware sweeps
Install home firewalls and malware protection
Install updated and upgraded hardware and software
Teach customers on how to prevent current issue and properly maintain their computer and network
Catering Coordinator July 2006 May 2008
Boston Market, Joliet, Illinois
Analyze and determine customers situational needs for goods and services
Receive and organize all orders for western Will County, northern Kankakee County, and north eastern Grundy County areas
Deliver and assemble orders to the specific needs of pharmaceutical representatives, doctors offices, churches, and other various businesses and homes
Obtain new sales leads to increase store revenue
Battalion Captain, Staff-1 January 2000 May 2004
JROTC, Joliet, Illinois
Maintain and update entire battalions cadet records on file and electronically in JUMS (JROTC Unit Management System)
Supervise over 350 subordinate cadets in the Battalion
Organize and partake in more than 10 community service projects
Completed over 200 community service hours
Captain of the JROTC Rifle team
Member of the Drill team which took 1st place in the Inner-City Competition in 2004
Student Ambassador Summer 2001
People to People
Student Ambassador for the United States to Italy, France, Austria, and Switzerland
Build positive relationships with foreign citizens and students
Exemplify our nations qualities of intelligence, courage, openness, and desire for peace with foreign countries
Share my insight and experiences of global citizenship with my peers at home
EDUCATION
Networking Technology August 2006 Present
Joliet Junior College, Joliet, Illinois
GPA 4.0/4.0
Studies focused in optimized network performance, multilayer switching, network design, network security, IP telephony, and systems administration. This involves implementing network projects that contain hierarchical multi-homed networks that use optimized routing and switching. I maintain these Cisco networks to provide secure site and teleworker access, QOS, and high availability to network resources.
Mathematics, Physics August 2004 May 2005
Southern Illinois University, Carbondale, Illinois
GPA 3.3/4.0
Double majored in both Mathematics and Physics. Contributed in many dorm diversity projects to create a living environment where all students exist in a harmonious atmosphere.
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