Sales Customer Service

Valerie A. Lee

**** ******* **** **** ************ IN. 46254 773-***-**** ************@****.***

Profile

Over 15 years of Data Entry Administrative and Communications Experience, Type 55-60 WPM

Experience with Microsoft Application and Customer Relationship Management Processing Systems

Employment

OH! Event Planning 02/11-Present Chicago IL Administrative Assistant/Event Specialist

Prepare Excel spreadsheet for guest list and mailing labels

Decorate favors and items for events

Accuity 08/08 – 08/09 Skokie IL Billing and Fulfillment Representative/Sales Support Representative

Updated and run daily advertiser report for management

Provide sales associate with marketing information both US and International

Check and enter advertising agreement information into CRM System

Assist sales associates, customer service and collections team with issues

Correspond with clients to resolve advertising and billing issues

Research assign and distribute sales leads

Import trade show and web seminar leads in system

Maintaining filing system for future questions or problems to resolve issues related to purchasing advertising

CMW & Associate (Department of Labor) 01/08 – 08/08 Chicago IL Analyst 1

Key 10 plus pages profile information for applications, for alien passport requests into processing system Maintain daily performance and work activity logs Maintain filing system

RH Donnelly/Dontech/Dex One 09/89 – 01/08 Chicago IL Sales Support Associate/

Senior Account Manager Coordinator/Communications Assistant/Receptionist

Provide administrative support to district managers, senior account managers

Communicate advertising policies and marketing information to sales associates

Check sales contract for accuracy and enter contract information into CRM System

Review copy sheets for ad layouts for purchased advertising, to ensure no policy violations.

Maintain a future file for later issue contracts and process

Update and process system reports within deadline time frames

Maintain purchased advertising contract files for future claim resolution and reduction

Act as Liaison between sales associate and compositor, art department to resolve problems

Call monitoring of telephone sales associates for proper verification of sales agreement

Communicate with customers to answer questions and resolve problems

Education

Olive –Harvey College 08/84 – 05/86 Chicago IL Associate Arts Degree in Liberal Arts

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