Administrative Assistant Customer Service

PATRICIA A. ROBINSON

Austin, Texas *****

CELL 512-***-****

yj1rqq@r.postjobfree.com

To obtain a position that will allow me to provide administrative assistance

EDUCATION

University of Texas at Austin, Bachelor of Social Work, 2002

Major: Social Work

Minor: Psychology

WORK EXPERIENCE

Hero Health--Smoker's Savior, June 2010-October 2010, Customer Service Representative, North Hollywood, CA

*Answered inbound customer phone calls

*Answered customer's questions regarding Smoker's Savior products

*Helped resolve customer issues regarding products

*During down time, contacted customers to complete product orders

Leading Edge Personnel Waterstone Development, July 2009-August 2009, Temporary Employee, Austin, TX

*Provided administrative support to an office of 10 employees

*Answered and transferred incoming phone calls

*Opened and distributed mail

*Greeted customers

*Helped with additional independent projects as needed

*Performed various administrative assistant duties (filing, faxing, copies, etc.)

Leading Edge Personnel Earth Tech/AECOM, August 2007-May 2009, Temporary Employee, Austin, TX

*Provided administrative support to an office of 60 employees

*Opened and distributed mail

*Answered and transferred incoming phone calls

*Greeted customers

*Helped with additional independent projects as needed

*Performed various administrative assistant duties (filing, faxing, copies, etc.)

*Assisted with HR duties

Department of Family and Protective Services, December 2006- March 2007, Intake Worker, Austin, TX

*Answered incoming phone calls from Texans reporting various types of abuse

*Wrote reports with provided information

*Assessed information given in order to determine next action step

*Provided resource information to callers

American YouthWorks, August 2003- September 2006, Charter Counselor, Austin, TX

*Maintained a caseload of 100 plus high school students

*Monitored attendance

*Provided short term and long term counseling services for students

*Provided case management services for students

*Help students with goal setting regarding

*Assisted students with life skills training

*Assisted in the supervision on College Interns

*Facilitated student groups

Austin SafePlace, August 2001 – August 2002, June 2003-July 2003, Children’s Activity Aide, Austin, TX

*Helped with after school and summer program

*Acted as a tutor and mentor for at risk children

*Facilitated and co-facilitated Life Skills training groups

*Assisted with volunteer training's

Dobie Center Accounting, August 1999- May 2001, Accounting Clerk, Austin, TX

*Provided support to two accounting managers

*Contacted residents and parents to inquire about past due payments

*Created documents to mail out to residents and parents about upcoming and past due payments

*Provided various administrative office tasks (filing, making copies, etc.)

*Maintained resident information for 700 plus dormitory residents

Dobie Center Front Desk, May 1999-August 1999, Receptionist, Austin, TX

*Answered and transferred phone calls, took messages

*Greeted guests and directed incoming traffic in front desk reception area

*Provided residents and visitors with various types of requested information

SCHOOL AND COMMUNITY INVOLVEMENT

Hands for Hope, Volunteer, February 2010-May 2010

Caught In the Act Magazine, Contributing Editor/PR, December 2006- May 2008

Austin SafePlace, Volunteer, April 2003-2005

AmeriCorps Member, December 2002

Zeta Phi Beta Sorority Incorporated, Community Service Chair, August 2000-December 2001

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