Manager Project

Judy Clark

**** ******* ***** ***** | Mentor, OH 44060

440-***-**** (Cell) | ***********@*****.***

S U M M A R Y

Experienced intranet manager and web/graphics designer with proven expertise in implementation and support of corporate portals. Analyzes business needs to design effective user interfaces and intuitive web sites. Core strengths:

· Conceptualizing, designing, managing development and leading change management for corporate portals using MOSS 2007 and other software technologies.

· Leading teams

· Strategic thinker and planner

· Cross functional communications; articulate in creating formal and informal presentations

· Training and development

T E C H N I C A L S K I L L S

Design Skills: Adobe Creative Suite (CS4): Photoshop, InDesign, Illustrator, Acrobat; QuarkXPress

IT Skills: MOSS 2007 (Microsoft Office SharePoint Server); WSS 3.0; Microsoft Office Suite; Lotus Notes; ITIL Methodology; HTML, Webtrends Analytic Software

P R O F E S S I O N A L E X P E R I E N C E

PNC BANK, Cleveland, OH 2009 - 2010

Project Manager (VP) - IT Workplace Technologies

Gathered business requirements. Created project plans. Coordinated development initiatives for enterprise-wide intranet serving 57,000 employees. Assisted with information architecture and usability. Implemented Web 2.0 Technologies (Connections) on IBM platform.

NATIONAL CITY CORPORATION, now part of PNC Bank, Cleveland, OH 2006 - 2009

Group Manager / Team Lead (AVP), IT Support, Corp Admin Portfolio

Managed enterprise-wide intranet for 32,000 employees. Managed relationship, governance and training of business site owners. Led roll-out of new intranet “MyNationalCity” in 2008 ($1.8M project).

· Conceptualized and created vision for new corporate portal using Microsoft Office Sharepoint Server (MOSS 2007). Obtained funding.

· Analyzed business needs and created use cases. Designed overall look and feel. Created storyboarding and wire frames used in usability studies.

· Developed and presented portal to upper management as strategic business tool to streamline communications and business processes within the bank. Secured management support and buy in.

· Developed new intranet governance policy with standards for publishing, content approval and version control.

· Distributed business site creation to various site owners resulting in cost effective delivery of the intranet across organization. Delivered training programs and aids.

· Delivered project on time and on budget with rave reviews from end users.

· Eliminated five intra-department websites. Reduced support and hardware costs. Reduced email, centralized forms and streamlined access to business tools.

Managed 24/7 production support for 20 IT applications for several businesses (Corporate Communications, Corporate Security, Contingency Planning, Audit and Loss Avoidance / Investigation). Using ITIL methodology, managed incidents, change controls, disaster recovery plans and system upgrades. Supervised 10 resources in 3 locations (Cleveland, Columbus and Pune, India) while managing $1.8M budget.

· Resolved production incidents 93% within time allowed under SLAs.

· Reduced total cost of application ownership by $200K annually.

· Reduced contract support costs by 25% through addition of offshore team.

· Raised team training expectations resulting in 100% ITIL certification in 2008.

NATIONAL CITY CORPORATION, Cleveland, OH 2005 - 2006

Developer 2 / Graphic Designer – Corporate Administration Portfolio

Provided day-to-day support and graphics for the “Gateway” corporate intranet. Supported 300+ content owners, 80 business sites and 32,000 end users. Created 100+ graphics annually. Developed and implemented policies and programs that improved user experience.

· Reduced business sites by 43% through elimination of redundant and outdated content.

· Developed and implemented new standards and proactive usage policies resulting in frequent and regular updates to content (82% updated within 1-3 months).

· Reduced support calls by 20% with updated training, online support and FAQs.

· Increased annual page views by 47% and visitors by 39%. Statistics supported and justified funding for new MOSS 2007 project.

FREELANCE DESIGNER & MARKETING CONSULTANT, Cleveland, OH 1995 - 2005

Designed and produced marketing materials from concept to production including logos, brochures, quarterly newsletters, catalogs, presentations and websites. Created corporate identity programs. Conducted market research. Wrote copy and taglines. Clients included National City Bank, Steris, Marconi / Picker, Breckenridge Village Retirement Community, United Way of Lake County and others.

BP AMERICA, Cleveland, OH 1995 - Prior

Assistant Credit Manager, Wholesale Sales

Managed credit approval and collection of 4,000 industrial and commercial accounts with annual sales of $500M. Granted customer credit lines up to $100K. Managed accounts with credit lines up to $1M. Supervised staff of 28.

Manager of Import / Export Duty

Developed and managed US Customs program which identified and returned duty on oil imports which were refined into products for export. Refunds exceeded $350K annually.

Contract Administrator, Marine Transportation

Administered contracts for international and domestic oil tankers on short and long-term charter. Managed payments and claims exceeding $100M annually. Testified as subject matter expert in maritime arbitration hearings.

E D U C A T I O N

B.A., Business Administration; Baldwin Wallace College, Berea, Ohio; Magna Cum Laude - GPA 3.8

A.S., Graphic Arts; Lakeland Community College, Kirtland, Ohio; Summa Cum Laude - GPA 3.9

A F F I L I A T I O N S

Lakeland Community College, Part Time Faculty, Graphic Arts Department, 2000 - present

Member of Northeast Ohio Usability Professionals’ Association (NEOUPA), 2009 - present

Member of Cleveland Intranet Owners Network (CION), 2008 - present

Green Belt Six Sigma Training 2008

Intranet, Internet, Web, Usability, Storyboarding, Interactive, Web 2.0 Technologies, Social Networking, Online

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