Manager Customer Service

Laura L. Bell CDM, CFPP

**** ************,****, ** ***** 616-***-**** cell

Career Objective

To obtain a challenging new position that embraces my talent for promoting customer satisfaction through employee empowerment and education.

Summary of Qualifications

Over fourteen years of extensive experience in the food service industry with in depth knowledge of food safety. Proven ability to responsibly and effectively manage and train staff while fostering a customer service focused work environment.

Professional Experience

2010 – Present Unidine

Patient Service Manager Pine Rest & Metro Health Hospital

* Liaison with food service and Pine Rest/Metro clinical management team

* Built and maintain relationships with key staff members

* Food Safety and Sanitation Lead

* Management of 70+ food service staff going to 8 decentralized patient units

* Monthly in-service training

* On development committee for community garden

2005 – 2010 Sodexo

Room Service / Finance Manager/Projects Manager Borgess Medical Center

• Interim GM

• Sodexo Trainer for ServSafe

• On-site Educator

• Implemented “At Your Request” room service for at 316 bed facility

• Developed employee training program

• Responsible for all aspects of employee management

• Collaborated in effort to reduce employee turnover substantially

• Maintained current knowledge of union contracts

• Worked diligently to ensure adherence to union contracts

• Developed & exceeded budgetary goals

• Exceeded patient satisfaction goals

• Created and continue to develop the Farmer’s Market

General Manager Urbana University

• Responsible for opening new retail Grill 155 and opening concessions

• Educated and trained staff in customer service

• Created and implemented a new catering guide for on campus orders

• Developed & beat annual budget by $10,000

• Implemented Sodexo’s campus services menu

• Provided cost conscious food options to customers

• Provided menu variety to customers

Reserve Operations Manager

• Travel to various Sodexo accounts

• Filled in as needed in a variety of roles

2003 – 2005 Grand Rapids Dominicans

Supervisor

• Established new computer systems for menu management.

• Educated staff on usage of HACCP

• Created operational systems for HACCP

• Prepared for a move into a new facility

• Responsible for daily meals in a Long Term Care Facility Setting

• Special attention given to any special diet requirements or restrictions

• Supervised crew to ensure all customer’s needs had been met

Education & Certifications

2008 – Present Strayer University

Degree received: MBA in progress

1996 - 2000 Grand Valley State University Allendale, MI

Degree received: Bachelor of Science

Hospitality and Tourism Management

Emphasis in Institutional Food Service

Certified Servsafe Instructor – present

Certified Dietary Manager & Certified Food Protection Professional

References

Available upon request

Contact this candidate