Customer Service Maintenance

MICHAEL A. WATERS (Tony) *** W. Oneida TRL ********@*******.*** Mobile: 812-***-**** Greensburg, IN, 47240

SUPERVISORY MANAGEMENT PROFESSIONAL

Versatile, dedicated, and organized Supervisory professional with combined expertise leading direct and indirect employees in manufacturing environments. Competencies include:

• Lean Manufacturing • Preventive Maintenance • Employee Relations

• Performance Improvement • Material/Inventory Control • Staff Development & Leadership

• Project Management • Warehousing • Cost Containment & Reduction

A customer driven supervisory practitioner who consistently demonstrates a proactive approach in identifying opportunities, resolving challenges, creating sustainable performance improvement solutions and reducing costs. Excels at promoting employee involvement and team building. Contributes to achievement of organizational goals through participating on and leading cross-functional based teams.

PROFESSIONAL HISTORY

Tractor Supply Distribution Center 2009-Present

Internal Control Supervisor/Orderfill Supervisor

Responsibilities include, Direct, train, coach and develop hourly team members. Develop and execute plans to complete daily workloads. Achieve relevant goals and objectives related to productivity, quality, safety and customer service. Contribute to and support company and DC programs, projects and initiatives. Sustain a high level of inventory accuracy through measureable targeted auditing and cycle count procedures

Delta Faucet Co., Greensburg IN 1984-2009

Continuous Improvement Engineer Group (Total Productive Maintenance Coordinator) 2006-2009

Responsibilities include, safety, facilitator/trainer for all total productive maintenance kaizen events, tracking maintenance repair costs, identifying improvement targets, preventive maintenance, autonomous maintenance, critical spare parts, employing sustainable improvements and Overall Equipment Effectiveness (OEE), certification audits, cross functional support to sister manufacturing plants.

• Member of a Total Productive Maintenance cross-functional team to write standardized procedures to be used across all Delta facilities when conducting TPM events.

• Facilitated/Trained 45 Total Productive Maintenance events resulting in an annual savings of $220,000 and identified and corrected over 100 safety and ergo issues.

• Implemented operator preventive maintenance standard work for all TPM certified equipment that resulted in a reduction of down time due to contamination and lack of lubrication.

• Implemented a cost tracking system to monitor all TPM certified equipment and track-targeted equipment for future improvement comparison.

• Reduced repair cost and labor on the automatics Imas and Buffoli machines by $42,000 annually and improved productivity by 57% along with eliminating a preexisting quality issue.

• Led a TPM event implementing an in house preventive maintenance program for four air compressors eliminating the need for outside contracting, resulting in a reduction of down time and a saving of $18,000 annually.

• Led a TPM event focusing on repair costs and poor quality due to repeated damage to the ultrasonic transducers for the main plating machine, improvements to the photo eyes controlling the hoist, new guards fabricated and mounted over the transducers, eliminating future occurrences and resulting in a saving of $13,000 annually, increased first pass yield from 65 % to 90%, reducing rework. and overtime.

• Member of a cross-functional energy conservation project team focusing on steam. Steam losses were identified and improvements implemented for a saving of $200,000 annually.

Michael A. Waters Page 2

Automatic Screw Machining Supervisor (2005-2006)

Managed production operations consisting of 94 associates, 3 shifts, 64 machines including acme screw machines, hydromats, CNC’s and a brass chip recovery systems.

• Organized department set up crib, eliminating all ergo and safety issues, reduced prestage pick time and put away by 20% eliminating overtime.

• Led the first Total Productive Maintenance event conduced at Delta Faucet.

Logistics Supervisor (1999-2005)

Supervised all shipping and warehouse operations consisting of 96 associates, 3 shifts. Including safety, training, cost containment, customer service, inventory control, material movement, equipment maintenance, planning/scheduling labor and freight carriers.

• Saved $90,000 annually by contracting a private carrier to haul all interplant transfers to and from Delta’s Oklahoma, Tennessee, Indiana and Kentucky facilities and dissolving the company fleet.

• Selected for two warehouse system implementations teams (Red Pierre and Manhattan warehouse systems) for the Indiana, Tennessee and Oklahoma facilities, streamlining shipping operations, increasing efficiency by 15%, improved shipping accuracy, reduced customer order ship time from 72 to 24 hours.

• Saved $25,000 annually by implemented an inventory consolidation project, freeing up on site warehouse space, eliminating outside warehouse storage rental and reducing material movement cost.

Final Assembly Supervisor (1989-1999)

Supervisor over final assembly production consisting of 90 to 110 associates, component parts, sub assemblies and final assembly product.

• Designed a new assembly line to make waterfall spouts, increasing productivity by 50% saving $47,000 annually.

• Directly supported the first implementation of “make to order” philosophy from “build to stock” sub assemblies at the final assembly lines, Project reduced excess inventories for both sub-assemblies as well as finish goods. Successful project reduced build/ship time from 29 days to 6 days.

Hourly Associate/Group Leader (1978-1980/1984-1989)

• Promoted to assembly group leader

• Sub assembler, final assembler

United States Air Force (1980-1984)

Security Specialist, responsible for safe guarding high priority resources including nuclear ordinance, launch facility platforms, AWACS aircraft, C5A Galaxy transport and Space Shuttle Columbia.

• Attained the rank of Staff Sergeant E5 in under three years of service.

• Received a letter of accommodation for apprehending two individuals attempting to gain access to the Space Shuttle Columbia.

• Received a letter of accommodation for assisting in the apprehension of an armed individual inside the base airmen’s club.

• Held a top-secret clearance throughout my career in the service.

SPECIALIZED TRAINING

Lean Manufacturing Techniques

Overall Equipment Effectiveness

Total Productive Maintenance training from Auburn University

Value Stream Mapping

Teaming

Computer skills: Outlook, Word, PowerPoint, Excel and JD Edwards

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