Analyst Quality Assurance

QUALIFICATIONS SUMMARY:

Senior Business and Systems Analyst/Dveloper with over 8 years of well rounded experience managing, defining, and leading full-cycle SDLC-driven application projects. Experienced in utilizing UML techniques to develop User Requirements, Functional Requirements, Business and Technical Design Documents, and Testing Documents as well as conduct project and team leadership from requirements to implementation. Experienced in SAS and SQL data analysis languages.

PROFESSIONAL EXPERIENCE

July 2010 – Present

Systems Analyst

Serco Services, Inc

• Work with Federal Reserve Retirement Program – (TSP) for civilian and military government employees 401K and retirement;

• Work with Oracle tables and Mainframe based applications;

• Design, develop, test, code and implemented system modifications to install major modification to application.

• Work with SharePoint, Oracle, SQL MSOffice

July 2008 – Present

Network Analyst and Sales Associate

Gallerie Brigitte, Reston, VA

• Manage local network and computer access;

• Troubleshoot network and computer related issues;

• Assist customers and deliver merchandise.

• Worked with MSOffice, PeachTree Accounting, NT, SQL.

July 2005 - July 2008

Sr. Programmer/Analyst

STUDENT LOAN MANAGEMENT ASSOCIATION (Sallie Mae), Reston, Va

• Re-designed and managed modifications to production process such that computer usage costs were reduced by over $900K per annum.

• Modified letter-writing application sub-set to expand data elements in letter text.

• Modified / enhanced capability of system to include additional features.

• COBOL, DB2, SQL, IBM, MSOffice Endevor

April 2003 - June 2005

Senior Systems Analyst

ELECTRONIC DATA SYSTEMS (EDS), Washington DC

• Installed 6-month system enhancement project on time and budget.

• Managed 6 analyst/programmers in project.

• Established, maintained, promoted and communicated complete project schedule.

• Adhered to strict SDLC requirements.

• Managed existing resources to extract most from limited resources.

• Distributed programmer and testing workloads, identified problems to progress, ensured deadlines were established and met.

• Managed multiple in-house application daily production schedule.

• Worked with TeamTrack, MSOffice, IDMS, COBOL, ADSO.

July 1999 - October 2001

Software Engineer

VERIZON TELECOMMUNICATIONS, Arlington, VA

• Represented Pricing Managers requirements for JAD meetings.

• Developed General and Detail Design Documents.

• Conducted walk-thru exercises to described documents for upper management.

• Designed modifications to billing system for regulatory and competitive changes .

• Identified software and hardware related solutions.

• Distributed programmer and testing workloads, identified problems to progress, ensured deadlines were established and met.

• Worked with DB2, COBOL, SQL

August 1997 - July 1999

Senior Systems Analyst

COMPUWARE, McLean, VA

• Lead Systems Analyst and Team Lead in multi-platform Y2K conversion project.

• Directed team of 8 programmers that identified and pursued the best approach to converting the system, and identifying conversion sequence.

• Implemented file-conversion that modernized file structure and improved system operation.

• Developed conversion and implementation routines and also tracked the conversion effort.

• Instrumental in keeping the task on-schedule within the confines of a strict deadline.

• Verified the accuracy of the conversion effort to ensure the project was thoroughly tested prior to implementation.

• Modified nightly production cycle to reduce wall clock-time from 8 hours to less than 2 hours average time;

• Developed test plans and completed documentation. Maintained the production software running parallel to the conversion effort.

January 1996 - August 1997

Senior Systems Analyst

PEROT SYSTEMS, INC, Fairfax, VA

Assigned to MCI Systems

• Documented system process for high-value billing clients.

• Worked with multiple platform applications in telecom system.

Assigned to AT&T Systems

• Operated testing and quality assurance system.

• Established and executed test cases.

• Worked with multiple platform applications in telecom system.

September 1995 - January 1996

Senior Systems Analyst

COMSYS SERVICES, Inc, Gaithersburg, MD

Assigned to Fannie Mae,

• Designed and developed an interface between existing legacy mainframe system and new client server based mortgage application.

• Maintained existing mainframe software and developed new modifications to existing applications.

July 1992 - May 1995

Technical Manager

SOZA AND COMPANY, LTD, Fairfax, VA.

• Managed and directed the technical direction of the company for multiple automated projects.

• Implemented and administered the in-house network for the company.

• Interviewed and assigned staff members, conducted reviews, made staffing assignments and advised on technical aspects of proposal efforts.

• Customers included DOT, VA, NIH and IRS.

March 1987 - July 1992

Assistant Director for Maintenance

OLD DOMINION UNIVERSITY, Norfolk, VA

• Led and coordinated 6 full time and 2 part-time analysts, programmers and student interns.

• Developed criteria for measuring response time for maintenance and production problems to production software; implemented coding and documentation standards throughout the Applications Development department. Developed and implemented SDLC software standard for software development.

• Instrumental in selecting, installing, managing and controlling the implementation and use of an Automated Operations package for the Production Control office.

EDUCATION:

Military: US Navy. (Ltjg)

USNavy Supply Corp School, Athens, GA

Academic: University of South Florida US-FL-Tampa

BS - Business – Finance

Old Dominion University – various software classes

NVCC – Java

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