Customer Service Project Manager

Daniel Dorsett

*** ****** **** **** 704-***-****

Salisbury, NC 28146 yi5psi@r.postjobfree.com

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SUMMARY

• Thorough knowledge of commercial and residential construction

• Ability to supervise, manage, and motivate work crews

• Capable of handling multiple projects simultaneously

• Committed to customer satisfaction and meeting deadlines

PROFESSIONAL EXPERIENCE

Sales and Customer Service, Weedman, Salisbury, NC 2009-Present

Meet with customers to sell lawn care services and ensure customer satisfaction.

• Sold $160,000 of lawn care services YTD 2011

• Increased company sales by approximately 35% during 2011

• Streamlined sales practices

Estimator and Project Manager, Culp Brothers, Inc., Gold Hill, NC 2006-2009

Managed land development projects: Managed bid process for new projects, prepared site work scheduling, managed accounts receivable, reviewed pay estimating sheets, met regularly with site owners and state/local governmental offices, responded to and followed up on issues to ensure customer satisfaction.

• Managed as many as eight jobs at a time

• Increased profit margins for all contracts

• Coordinated timely completion with other subcontractors on jobsites

Senior Builder, Craft Home, USA, Monroe, NC 2006-2006

Built single family homes: Completed homeowner contracts, conducted pre-construction meetings with homeowners, evaluated quotes and estimated job costs, met with building inspectors, completed safety evaluations.

• Operated and managed six subdivisions in three counties

• Provided customer service by ensuring homes completed timely and following up on homeowner issues

Senior Builder, Gandy Communities, Cornelius, NC 2003-2005

Managed construction of single family homes, multi-family condos, and commercial buildings and up-fits: Completed contracts, conducted pre-construction meetings, met with state and local government offices to review plans, scheduled and supervised all contractors, met with building inspectors.

• Established safety programs

• Increased multi-family condo business by at least 25%

Superintendent/Safety Coordinator, Beazer Homes & Crossman Communities of NC 1995-2003

Managed construction of single family homes, multi-family condos, and commercial buildings and up-fits: Completed contracts, conducted pre-construction meetings, met with state and local government offices to review plans, scheduled and supervised all contractors, met with building inspectors.

Service Technician

Completed service calls with homeowners, conducted one-year construction walk through with homeowners

Warranty and Service Manager

Supervised ten servicemen, responded to homeowner issues

Education Present Indiana Wesleyan University Distant Learning

1982-1985 Union Bible College, Westfield, IN

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