Customer Service High School
Resume:
Shalawnda L Adams
Atlanta, GA 30350
********@*****.***
_____________________________________________________________________________
EDUCATION
**-**** *altimore City Community College
Emergency Medical Services and Fire Science
Prof. Roseanne Whittaker, NREMT-P and RN
96-00 Carver Vocation-Technical High School
High School Diploma
Certificate in Computer Programming & Business
EMPLOYMENT
10/11-1/11/12 Alorica Corp
678-***-**** Jennifer Ogletree
Customer service rep for Verizon Wireless (Seasonal/Temp)
• Multi-line inbound call center customer service
• Customer care; first call resolution training and successful practice
• Basic cellular phone troubleshooting & technical support
• Basic account analysis & billing support
• Extensive computer experience
6/30/11-8/1/11 Omniflight Helicopters(closed)
1-888-***-**** Kimberly West, Flight Communication Supervisor
Flight Communications Specialist
• Customer service
• Multi-line phone system operations.
• Dispatch of emergency helicopters to scenes and facility transfers.
• Use of medical terminology
• Strict adherence to HIPPA law
• Working with the following operating systems Delorme, Golden Hour and Sky connect.
11/06-4/22/11 Baltimore City Fire Department
443-***-**** Jalonda Johnson, Lieutenant, Immediate supervisor
Firefighter/NREMT-I
• Fire suppression
• Advanced life support care
• Customer service
• Patient advocacy
• Strict adherence to HIPPA law
• Working hand-in-hand with ER personnel
• Collection of patient information
• Transcribing all acquired information into reports for billing purposes
• Supervisory of 1 or more individuals daily
• Daily, monthly & quarterly reports pertaining to inventory management
• Order preparation for needed equipment
• Preparing repair requests for malfunctioning/non-functional equipment
06/08-08/08 Transcare Private Ambulance
410-***-**** EMT Driver/tech
• Basic life support care
• Transportation of patient to and from appointments
• Collection of patient information for transcription
• Daily inventory management
9/05-9/06 Lifestar Response Company
410-***-**** Adams Dodson, Supervisor
EMT Driver/tech
• Basic life support care
• Transportation of patients to/from appointments
• Collection of patient information
• Daily inventory management
09/99-2/00 Baltimore City Public School System
Clerical Work Study Program
• Computer work
• Daily data entry
• Filing
CERTIFICATIONS
NREMT-I, CRT-99, Ga state EMT-I, CPR, AMLS, PHTLS, ACLS, PEPP, FEMA ICS 100, 200, 300, 700 & 800.
SKILL
Advanced skill in Microsoft Word, intermediate skill Outlook and PowerPoint. Proficiency in data entry with 45 wpm. Intermediate clerical skill and multi-line phone system operations.
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