Customer Centric Account Manager

LAURIE HANDELMAN STALLONE

**W*** Wayewood Lane, Naperville, Illinois 60565

Phone: 630-***-**** e-mail: ***************@*****.***

Versatile Work Experience

 Regional Sales Manager for Manufacturer of Tradeshow Display Products

 General Manager/Sales Manager for International Executive Suites Organization in Class A Commercial Office Building

 Corporate Account Manager and Project Manager for Herman Miller contract office furniture dealership

 Business Owner of Specialty Home Furnishings Stores

 District Manager for Upscale Manufacturer and Retailer of Apparel and Home Furnishings

 Merchandise Manager for Retail Home Furnishing Store

Sales, Marketing and Account Management

 Outstanding account management with strong customer-centric focus

 Developed and created Marketing Plans related to seasonality, product overstocks and client promotions

 Highly skilled in drafting multimillion dollar proposals, contracts, pricing summaries and bid packages for client presentations

 Experienced in facilities management and tradeshow event planning

 Network locally and regionally to increase referrals and lead flow

 Consistently manage and deliver client services ensuring rapid response and high satisfaction before and after sales

 Entrepreneurial and highly self-managed

 Skilled corporate goodwill ambassador, company liaison and relationship developer

Leadership, Management and Problem Solving

 Managed up to 20 team members in multiple locations

 Consistently achieve and maintain financial objectives

 Actively monitor and analyze P & L statements

 Proficient in managing account receivables and account payables in a variety of business environments

 Strong Ability to coordinate internal resources and vendors to ensure timely project completions and resolve facilities issues

 Adept in maintaining strong vendor relationships while negotiating competitive pricing

 Work effectively in fast paced environments successfully developing long term client relationships

 Flexible team approach management style with consistent positive reviews from team members

 Concierge customer service approach with staff training

Education and Training

 University of Iowa, B.B.A, major in marketing

 College of Du Page Interior Design A.A. in progress

 Microsoft CRM and Pivotal Sales Database Management

 Peoplesoft Billing System

 ACT Sales Database

 Specification and Project Management Tools: Cap Studio, Team Design and Design Express

 Microsoft Word, Excel, and Power Point and Lotus Notes

Employment History

Regional Sales Manager Orbus, Inc, Bolingbrook, Illinois 2006 to 2007

General Manager HQ Central Park of Lisle, Lisle, IL 2004 to 2006

Corporate Account Manager Interior Investments, Lincolnshire, IL 2000 to 2003

Merchandise Manager Room and Board, Oakbrook, IL 1997 to 2000

Business Owner Cottage Style, New Buffalo, MI and Chicago, IL 1993 to 1996

Merchandiser/District Manager Polo Ralph Lauren, Chicago, IL 1986 to 1993

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