Experienced Customer Service and Sales Representative

Jennisel Marte

New York

New York

New York

**034.

Tel: 347-***-****

Email: ***************@***.***

http://www.jobfox.com/people/jenniselmarte

Profile

I am a friendly, loyal and dedicated individual who has the ambition to succeed as a professional in any environment. Although I have an extensive experience in the customer service industry, I love to learn, and I love a challenge. I get along well with others as well as on my own. I am seeking a position where I can develop and excel while giving my best to my employer.

Education

John Jay College New York City, New York College (2006 - Present )

Forensic Psychology

Work Experience

Verizon, Customer Service and Sale Representative ( Nov . 2007 - Feb . 2008)

•Answered customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas. •Meet monthly quota and sales and objectives. •Make recommendations according to customer’s needs on features, accessories, upgrades and rate plans. •Informed customers of account balances and usage. •Adjusted accounts to improve customer satisfaction. •Responsible for improving customer retention through programs and service provided to the customer. •Continually maintain working knowledge of all company products, services and promotions.

Radio Shack, Assistant Manager ( Feb . 2004 - Nov . 2005)

•Managed store and sales associates. •Meet weekly quota and sales objective. •Help any unsatisfied customer and any escalated situations in the store. •Banking and cashing out at the end and beginning of the day. •Closed and open store. •Made orders and received shipments.

Parago INC., Customer Service Representative ( Feb . 2001 - Dec . 2003)

•Serviced Verizon, Sprint, and Turbo Tax. •Data entry and expedited checks. •Advised customer of rebate status and check issuing dates. •Documented customer's information in order to expedite rebate claims. •Was required to work in one or multiple queues/skill sets over various customer contact channels.

Duane and Reade, Cashier and Customer Service ( Sept . 2000 - Dec . 2000)

•Cashier •Answer any customers concerns in regards to prescriptions. •Helped restocked sales floor. •Data entry customer's information for prescriptions.

Additional Skills

Skills:

» Fluent in both English and Spanish. Able to translate from both languages.Pleasant phone manner, ability to multi-task, prioritize. I have excellent communication skills on the phone and in person, articulate and resourceful. Proficiency in MS Office (Word, Excel, PowerPoint & Outlook) Legal administration and reception, paper filling, e-mailing and Faxing. Extensive experience in customer service and satisfaction. Team worker but also comfortable in leadership positions. Fast and enthusiastic learner. I work well under pressure. I am very professional.

Reference

References Available on Request

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