Linux System Administrator

CHARLES T. STAR

HOME 770-***-**** E-MAIL ********@*****.***

SUMMARY OF EXPERIENCE

** ***** ** ********** ** the IT field which originate from aviation, which help me advance in the IT field. In the described fields are my areas of expertise which I have learned during my work history. The first six years I was an active member of the U.S Army / Aviation branch as an electrical technician for the Apache/Longbow helicopter. Currently I am a System Administrator for a web hosting company.

AREAS OF EXPERTISE

Web Servers

Microsoft Servers NT,2000, 2003,

MS Sql 2000, MySql

Mail servers /Ipswich

Qmail/ Squirrel mail

FrontPage 2000 and 2002 extensions

DNS / Name servers

UNIX Sun and Solaris

Linux (Red hat Servers)

Apache / IIS

FTP / SSH and Telnet

Dhcp / Active directory

Server Migration and Restructure

Hardware /Software

VERITAS

Dos

Microsoft Office (Word, Excel, Power Point , Access).

IDS,Lotus Notes

Group wise

Mobile Automation

FrontPage / Dream weaver

Microsoft Windows Operating Systems 95, 98, ME, 2000, XP, Vista

UNIX/ Linux and FreeBSD

Desktops and Laptops repair

Hard Drives, Motherboards, Sound and Video cards

Networking

TCP/IP, IPX/SPX

Troubleshooting

CDROM’S and removable devices

Wiring/Telecommunication

RJ45 RJ11 Coax levels Diagrams/Schematics

Fault Isolation and Repair

Operation and Testing

Customer Service

Quality Assurance

Novell Netware

A+, Net+

Electronics (Printers, Scanners)

Call Center

Configured Modems and Network Cards

CMA

Leadership and Supervision

Remote Desktop/Pc Anywhere / Netsupport

EXPERIENCE

2008-Present Urs/Lsi

Network Administrator/Help Desk

While fulfilling my duties as an aviator at Ft. Indiantown Gap My extra duties were to maintain a working network with headquarters.

• Configure PC, laptops, hubs, routers, and switches,

• Created and managed email

• Built, repaired, installed desktop’s

• Different Pc’s used (IBM, DELL, COMPAQ, and BARE BONED)

• Installed drivers for network printers, scanners

• Deployed network printers with a fully qualified domain names.

• Provided on-site support

• Installed firewall and VNP’s

• DNS, Active Directory , Sql databases, DFS

• Adding and removing PC ipaddress in and out of domain server scopes

• Ip Binding

2002-2008 Interland/ Web.com

System Administrator

• Trouble Shooting Scripts errors in .html, .htm, .asp, .aspx (asp .Net), .cgi,.php, .pl. To correct the customers website.

• Used C# and vbscript, perl to change parameters and functions on web servers.

• Corrected ODBC,DSN,DSN less, TCP/IP, SMTP, POP, HTTPS (SSL) Web ports, Ftp, Telnet , SSH 1 and 2, connections

• Changed Registry Strings remove, add, and transfer data within and between servers.

• Process improvements: improving the products, cost less, better accuracy.

• Ecommerce, VeriSign, Payflow pro configuration

• Website. Email and database migration.

• Web Server Data Storage and Email backups and restores

• Managed user account sizes, roles, and permissions for Active Directory and Sql environments

• Resolve on-line problem tickets entered in by customers

• Resolve escalations tickets from other technicians

• DNS resolution, creating zone files for domains A records , C names , MX records, Name servers , PTR (reverse dns lookup)

• Server Administration creating repairing services , users and permissions

• Mail server Administration Repairing pop and smtp issues ,server spools ,logs and users (Imail, Qmail, Sendmail,)

• Web Administration , Active Directory , IIS/Apache MS Sql/Mysql Server Administration

• Continuous Self-motivation in Training on Different Servers

• FrontPage server extension Administration for Unix and Windows

• Software: Websites (FrontPage, Dream weaver, and Notepad) MS Sql (enterprise manager, query analyzer) Mysql (command-line, PHP GDI) Mail (Imail administrator, command-line)

Team Lead

• Motivate and inspire team members to accomplish given tasks

• Provide the team with a vision of the project objectives and results

• Assure that the team members have the necessary education and training to successful on the team

• Encourage creativity, risk-taking, and constant improvement

• Recognize and celebrate team and team member accomplishments and exceptional performance

• Coordinate with internal and external customers to resolve escalations

• Familiarize the team with the customer needs, specifications, rules and regulations, development processes, design standards, techniques and tools to support task performance

• Serve as meeting manager or chairman

• Resolved behavior issues that aroused during the shift.

• Coordinate the review, presentation and release of design layouts, drawings, analysis and other documentation

• Provide status reporting of team activities against the program plan or schedule changes

• Serve as a focal point to communicate and resolve interface and integration issues with other teams

• Escalate issues which cannot be resolved by the team

• Provide guidance to the team based on management direction

• Lowered call time and raised 1st time resolution.

2003-2004 Fuji (Part time Contract)

Help Desk

• Help Desk support for IBM and Dell desktops and laptops on a Novell Netware environment

• Repairing files or corrupted OS/ faults

• Receive and Log all Calls, Inbound and Outbound

• Server Administration creating repairing services , users and permissions

• Novell Netware user creation in Active Directory

• Creating Novell password security and Group policy

• Creating network drives (mappings).

• Group wise e-mail errors and configurations

• Configure PC, laptops, hubs, routers, and switches, modems, and more

• Internet connection trouble shooting.

• Troubleshot SQL Data base connection

• Virus Detection and Deletion

2002-2003 COMPUSA/CGS/IBM CDT HELPDESK (Part time Contract)

Help Desk & Team Lead

• Receive and Log all Calls

• Configure PC, laptops, hubs, routers, and switches, modems, and more

• Ordering parts, and assisting customers installing devices.

• Deploy Certificates and group policy’s

• Customer Response: calling back customer to resolve problems

• Over 40 calls a day

• Use Different Topology’s for different systems and troubleshoot

• Testing Migration With the use of a trail Domain

• Continuous Self-motivation in Training on Different Areas such as DNS, WINS, Active Directory ECT.

• Adding and removing nodes in and out of domains and forests in a Novell Netware environment

• Maintain a solve rate of 85%

• Answer calls (inbound) taking customer info, and solving problems SUPPORT LEVEL I

• Dissolve calls (out bound) calling back the customer with answers to the problem that could not be answered in the first level. SUPPORT LEVEL II

• Document calls, and orders on apps such as NSS, CLARIFY, IDS

• Detecting and locating faults and repairing with use of resources, drivers, parts, or devices

• Repairing files or corrupted OS/ faults

• Reading technical guides and diagrams to locate damaged parts of and ordering them for the customer or field tech.

• Keeping the call queue down by keeping the phone time down.

• Scheduled time and place for tech to conduct maintenance if the customer has low pc skills and refuse to do problem analyzes

• Assist other agents with in my area.

Weekend Project Completed 24-27 OCT 2003 Getronics\ Wachovia Bank

Network Administrator

• Merged Wachovia and First National Bank PC Domains Novell Netware environment

• Tested over 500 PC’s for connection a printing

• Configure PC, laptops, hubs, routers, and switches,

• Installed drivers for network printers

• Deployed network printers with a fully qualified domain names.

• Provided on-site support

• Different Pc’s used (IBM, DELL, COMPAQ, and BARE BONED)

• Use Different Topology’s for different systems and troubleshot i.e. IPX/SPX for Novell Netware.

• Testing Migration With the use of a trail Domain

• DNS, Active Directory , Sql databases, DFS

• Adding and removing PC ipaddress in and out of domain server scopes

• Ip Binding

2002 Associated Paper (Warehouse)\ 90 day Intern

Electrical Mechanical Engineer /Network Administrator/Help Desk

• Scheduled and unscheduled maintenance

• Maintaining and repairing power and lighting circuits, electrical fixtures, and other electrical equipment

• Detecting and locating grounds, open circuits, and short circuits in power distribution cables, and electronics

• Repaired, Rewired, buffers, elect. Paper wrappers, plastic wrappers, carpet cleaners,

• Reading technical guides and diagrams to locate damaged parts of generators and control equipment

• Basic Pc repair replacing motherboards, cdroms, hard drives, nic’s, modems, floppies, monitors CRT, LCD

• Setup Networks ,Workgroups and Domains in (Conyers, Marietta, Augusta)

• Configure hubs, routers, and switches

• Sql database administration Creating and managing databases in a supply depot with Ms access.

• Process improvements: improving the products with your ideas and new ways for better accuracy.

• Deploy Certificates and group policy’s for better Security

• Customer Response: Answering all Questions

• Continuous Self-motivation in Training on Different Areas such as DNS, WINS, Active Directory ECT.

• Added new Pc’s to an existing Domains in Novell Netware environment

• Repaired wrapping machining and other equipment within the warehouse

• Corrected errors in the stocking systems and errors in inventory

• Repaired small pumps and electrical by soldering or replacing parts.

• Repair inventory data pads/scanners and wireless connections

• Stored shipment backups for recovery incase of powerless (Disaster Recovery)

1994-2000 United States Army Mos 68x10/68x20/15x

Electrical Systems Repairer/ Phase Team Leader/ Dart Team Leader (Disaster Assistance Response Team)

• Performing maintenance on operating systems

• Maintaining and repairing Cpu’s and Motherboards

• Maintaining and repairing power and electrical fixtures, and other electrical equipment

• Detecting and locating faults in the network systems and electronics

• Operating standard electrical and electronic test equipment

• Reading technical guides and diagrams to locate damaged parts of generators and control equipment

• Maintaining, repairing and testing the wiring, sight, hydraulic, pneumatic, weapons and navigation systems

• Scheduled and unscheduled maintenance

• Testing and Maintaining Test Equipment: Keeping test Equipment with in Cal.

Phase Team Leader

• Selected members of the phase team

• Created work schedule

• Managed parts and costs

• Conducted PT

• Scheduled Quality Control Inspections

• Reviewed the logbook and Historical Records To resolve ongoing issues

• Prepare the aircraft.

• Disassemble and inspect

• Repair or Replace

• Reassemble & Calibrate

• Test & Adjust

• Inspect & Test Flight

Dart Team Leader

• Plan method of Arrival to reach downed aircraft

• Executed orders from commander and Technical Inspector to move aircraft to safe position

• Executed battle damage repair to allow the pilots to operate aircraft for a one time flight.

• Select appropriate part and tools for the job.

• If the aircraft can not be repaired, select which parts or components can be salvaged and destroy the rest.

EDUCATION and TECHNICAL TRAINING

FT. Eustis School of Logistics; Aug 1994 through May 1995

• Avionics

• A+,NET+,DOS,3.1,3.11

• Electrical generation and distribution

• Principles of electrical and electronic circuitry

• Electrical and Mechanical Theory of Operation

NORCROSS GA. SILICON VALLEY COMPUTER LEARING CENTER Dec 2001

A+, Net+, Training Mcse and CCNA

GHC Georgia Highlands College

Computer Science

SPSU Southern Polytechnic University

Computer engineering / EET

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