Manager Customer Service

Doug McQuistan

**** ******** ***. *******, ** ***77

****.*********@*****.***

925-***-****

Objective

To obtain a challenging and rewarding sales position with an industry leading company where I can make a marked contribution to bottom line profit

Qualifications

Regional Account Manager for expanding wholesaler. Skilled at establishing and maintaining relationships with key decision makers, developing positive brand recognition and executing sales with all sizes of distributors.

Experience

Regional Account Manager 2006-2010

Fanaco Fasteners Kirkland, WA

• Sold $1.5M in new territory within two years, from self generated leads

• Increased monthly revenue by over 120%, versus prior year, for Northern California

• Established and successfully managed 50+ new accounts

• Extensive cold calling; consistently met with 20 plus clients per week establishing strong rapport and on going revenue for company

• Developed account specific promotional programs including payment terms and rebate programs

• Active role in expanding product line to meet customer needs

• Formulated product pricing to generate monetary profit, while analyzing competitive product offerings in terms of features and benefits, as well as price points

• Complete understanding and delivery of excellent customer service

Corporal E-4 2004-2006

United States Marine Corps Twenty Nine Palms, CA

• Supervised 28 team members during infantry training

• Respected and valued chain of command

• Attention to detail, time management and organizational skills

• Proven leader and manager with documented success in progressively challenging situations

Territory Supervisor 1999-2004

Seattle Times Newspaper Seattle, WA

• Set record for most subscriptions sold by new employee

• Consistently met and exceeded weekly quotas

• Managed team of 10+ employees

• Conducted weekly seminars, teaching representatives negotiation and closing techniques to improve door-to-door sales

• Awarded “Top Sales Team” for pre-paid subscriptions during 2003 and 2004

Education

Sacramento State University 2010 - 2011

Business Sacramento, CA

Sierra College 2008 - 2010

Associates Rocklin, CA

References

Jacob Davis Phone: 206-***-****

Owner-Fanaco Fasteners Email: *****@***************.***

Brent Finch Phone: 425-***-****

National Manager-Fanaco Fasteners Email: *****@***************.***

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