Customer Service Manager

JUSTIN A. THOMAS

***** ********* ***** ************ ** 32218 • 717-***-**** • **********@*****.***

CONTRACT AND RISK MANAGEMENT PROFESSIONAL

CAREER ACHIEVEMENTS

• Asset Recovery – Well versed with the SAP/Oracle operating system, top ranked collector for both Chrysler Financial Corporation and De Lage Landen Financial. Reduced delinquency linked to Government/Federal contracts by 50% in February 2012.

• Relationship Development – Via cold calling, marketed clients I.T. initiatives to key decision makers and C-level executives within Fortune 500 companies while establishing ongoing relationships. Transitioned skill set to continue success within Canon Financials Government/Priority portfolio.

• Effective Leadership & Contract Management – Managed a staff of 7 individuals while working at UBIQ. In depth experience working with various individuals and departments throughout the government to resolve complex contracting/delinquency issues.

PROFESSIONAL EXPERIENCE

Canon Financial Services, Mt. Laurel NJ May 2011 – Present

Priority Service Representative

• Responsible for the risk management of the Government/Federal Portfolio with a primary goal of delinquency reduction.

• Collaborate with analyst within Credit, Sales, and Customer Service to resolve any issue that may arise throughout the life of the contract.

• Communicate with the necessary parties within the Federal Government to ensure purchase orders, modifications, and contract amendments are accurate and up to date for each asset/CLIN.

• Complete special projects/assignments as needed for both internal and external associates such as Dealers, Contracting Officers, & Procurement Directors.

• Collaborate with Canon USA and Canon Business Solutions to ensure that as a collective we meet all objectives detailed in the proposal and contract with all Federal/Government agencies.

De Lage Landen Financial Services, Wayne PA December 2009- February 2011

Portfolio Manager

• Individually responsible for collection of delinquent funds on 450 contracts within the office equipment sector of the company portfolio.

• Negotiate repayment schedule to assist lessee in regaining sound financial standing in a timely manner.

• Performed monthly and quarterly reconciliation of assigned portion of company portfolio.

• Exercise confidentiality while gathering vital information in reference to lessee’s financial standing.

• Assist customer service department during max hours and provided exceptional customer services regarding any lessee question or concern.

• Averaged a 90% cure rate for assigned portfolio.

Market Resource Partners, Philadelphia PA July 2008 – March 2009

Account Executive I

• Generated pipeline revenue through cold call prospecting of Fortune 500 companies

• Responsible for cultivating the relationship between key decision makers within the information technology environment and our respective clients

• Qualified leads based on future initiatives/projects within key departments

• Met and exceeded a preset revenue goal based on leads generated and proposals offered

Chrysler Financial, Chalfont, PA October 2007- July 2008

Customer Service Representative- Cycle Collections Agent

• Individually responsible for the collection of delinquent funds on 100-150 accounts

• Collaborated with six other team members to reduce delinquency in Washington D.C./Virginia region

• Investigated physical location of units financed by Chrysler and coordinated repossession if necessary.

• Created a re-payment schedule for customers showing good intention towards repayment of outstanding debt

• Pre-approved repossessions or charge-off’s based upon communication with customers and account delinquency history

Exceed Corporation U.S.D.O.L., Bala Cynwyd, PA March 2007- October 2007

Operations Analyst I

• Processed immigrant employment applications for both small and large corporations

• Cultivated excellent working relationships with attorneys representing both the immigrant and employer Collaborated with several other Analysts to exceed daily quota of applications processed and approved/denied

• Certified or denied applications based on requirements set forth by Federal Government and the application of businesses ethics

UBIQ, Philadelphia, PA March 2004 -January 2007

Assistant Manager

• Performed accounting duties that included tracking opening calculations and meeting daily store goals

• Communicate with exclusive clientele regarding release of merchandise suiting their taste.

• Developed of bi-weekly schedules to achieve optimal service levels

• Coordinated daily transfers with seven other Ubiq locations

• Monitored development of both new and existing employees

EDUCATION

TEMPLE UNIVERSITY, Fox School of Business & Management, Philadelphia, PA

Bachelor of Business Administration, May 2007 Major: Marketing

VILLANOVA UNIVERSITY, Villanova PA

Graduate Certificate in Commercial and Government Contract Management, Fall 2012

ACTIVITIES

• Omega Psi Phi Fraternity Incorporated, Omega Delta Delta Chapter; Keeper of Finance (Treasurer) 2006-07

• Proud Member of Temple University Varsity football team – 2002-2004

• Volunteered for “Project Rainbow” a summer day camp geared towards homeless children throughout Philadelphia. Summer 2009

• Volunteer with From the Heart Church Ministries Annual Thanksgiving Soup Kitchen.

• Participated in the Lance Armstrong Live Strong 5k to raise funds for Cancer Research 2011

• Volunteered with Blue Cross Blue Shield Annual Broad Street Run 2011

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