La Sonya Lindsey McGowan

*** ****** ***** **

Norcross , GA 30092

404-***-****

____________________________________________________________________ _______________________OBJECTIVE___________________________

To acquire a position where personal and professional growth is assured by way

of perseverance, education, and experience.

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WORK EXPERIENCE

ACCESS BUSINESS-Norcross, GA 2007-2009

TEAM LEAD SALES REPRESENTATIVE. Responsible for selling exam study

materials in call center environment. Demonstrated leadership in driving sales.

Assisted supervisor in training sessions for the sales team.

COMPUCREDIT-Atlanta , GA 2005-2007

ACCOUNT SPECIALIST. Received escalated calls from customer service reps in

call center environment. Resolved customer problems and complaints regarding cre-

dit card accounts. Verified accounts to make sure payments were applied correctly.

Crossed trained in correspondence, handled written and email escalated problems and

complaints.

COMPUCREDIT- Duluth, GA 2004-2005

COLLECTIONS SPECIALIST

Informed cardholders on past due accounts and collect past due payments. Also educate

cardholders about different promotions. Answering incoming and outgoing calls,

manually working 120 accounts a day.

PCDI-Norcross , GA 2002-2004

ADMISSIONS SPECIALIST. Informed students of class offerings. Enrolled students in

online courses. Answered incoming and outgoing calls, averaging 75 calls per day,

concerning sales of the computer based training classes.

AEIGIS- Stone Mountain , GA 1999-2001

CUSTOMER SERVICE REPRESENTATIVE. Answered incoming calls for Verizon

Wireless billing, service inquiries, etc.

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EDUCATION

PROFESSIONAL CAREER DEVELOPMENT INSTITUTE 2003-2003

Medical Billing and Claims

HINES COMMUNITY COLLEGE-Utica, MS 1998-1999

Diploma: Travel & Tourism/ World Span Reservations, Destination Specialists

SOUTH DELTA HIGH SCHOOL- Rolling Fork, MS 1997

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COMPUTER SKILLS

Proficient in Windows, Word access, Power Point, Lotus, Excel, Faxing, Typing

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