LaSonya Lindsey'McGowan
Resume:
La Sonya Lindsey McGowan
Norcross , GA 30092
____________________________________________________________________ _______________________OBJECTIVE___________________________
To acquire a position where personal and professional growth is assured by way
of perseverance, education, and experience.
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WORK EXPERIENCE
ACCESS BUSINESS-Norcross, GA 2007-2009
TEAM LEAD SALES REPRESENTATIVE. Responsible for selling exam study
materials in call center environment. Demonstrated leadership in driving sales.
Assisted supervisor in training sessions for the sales team.
COMPUCREDIT-Atlanta , GA 2005-2007
ACCOUNT SPECIALIST. Received escalated calls from customer service reps in
call center environment. Resolved customer problems and complaints regarding cre-
dit card accounts. Verified accounts to make sure payments were applied correctly.
Crossed trained in correspondence, handled written and email escalated problems and
complaints.
COMPUCREDIT- Duluth, GA 2004-2005
COLLECTIONS SPECIALIST
Informed cardholders on past due accounts and collect past due payments. Also educate
cardholders about different promotions. Answering incoming and outgoing calls,
manually working 120 accounts a day.
PCDI-Norcross , GA 2002-2004
ADMISSIONS SPECIALIST. Informed students of class offerings. Enrolled students in
online courses. Answered incoming and outgoing calls, averaging 75 calls per day,
concerning sales of the computer based training classes.
AEIGIS- Stone Mountain , GA 1999-2001
CUSTOMER SERVICE REPRESENTATIVE. Answered incoming calls for Verizon
Wireless billing, service inquiries, etc.
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EDUCATION
PROFESSIONAL CAREER DEVELOPMENT INSTITUTE 2003-2003
Medical Billing and Claims
HINES COMMUNITY COLLEGE-Utica, MS 1998-1999
Diploma: Travel & Tourism/ World Span Reservations, Destination Specialists
SOUTH DELTA HIGH SCHOOL- Rolling Fork, MS 1997
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COMPUTER SKILLS
Proficient in Windows, Word access, Power Point, Lotus, Excel, Faxing, Typing
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