Driver, Customer Service.

** ***** ***** **

Kingwood, TX *****

Cell: 786-***-****

Email: ***************@*****.***

Steve Martinez

Objective To become a customer service representative offering 2 years of diversified experience. Result-oriented individual dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations.

Experience

January 2009 - June 2009 Soldiers of the Cross Church Miami, Fl

Graphics Design

• Make new designs every time the church needed one for either a magazine, a hymn book, youth poster etc.

• Help the church with computer problems as far as installing new software or keeping virus software up to date.

October 2006 – January 2008 Citigroup Bank Irving, TX

Phone Agent

Excellent knowledge in all customer service areas of a call center. Strong rapport with customers, very professional and reliable person:

• Handled 300+ calls per day in an inbound call center staffed by more than 1,000 representatives

• Resolved customer inquiries related to billing explanations and account maintenance.

• Received service star awards for providing extraordinary customer service.

• Earned ranking of employee of the month for great customer service.

June 2001 – September 2004 Fry’s Electronics Dallas, TX

Lost Prevention Associate

• Answer fraud alert line

• Handle correspondence through both company email portals

• Communicate with Employees on company security issues

• Support self-service website, user training and password re-sets

• Escalate significant issues to appropriate departments or personnel

• Watch security system to prevent company theft

April 1999 - June 2001 Wal-Mart Dallas, TX

Customer Service Associate

• Provide excellent customer service

• Handled cash registers

• Input customer information into company system

• Handled both inbound and outbound calls to customers

June 2009 - Present Rxperts Pharmacy Houston, TX

Driver

• Deliver medicine to nursery homes and hospitals

Education 2004–2005 Montebello High School Montebello, CA

High School Diploma.

Skills

• Proven ability to thrive in a fast pace, high volume environment. Demonstrate success in being able to multi-task and adjust priorities throughout the day.

• Bilingual - English, Spanish.

• WordPerfect, Windows XP, Windows Vista, Microsoft Word, Internet Explorer, CoralDrawX14, PowerPoint.

• Typing (57 wpm)

• Great Customer Service Skills

References Available upon request.

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