Engineer Customer Service
Resume:
Mark Sewak
Concord, North Carolina 28027
*****@****.***
OBJECTIVE
A highly motivated professional with experience in many different engineering, manufacturing and production fields, managing projects and personnel, and supporting specialized processes and projects.
I am seeking an opportunity in a similar related environment where my background will contribute to furthering the development of the existing organization and implementing preventative maintenance structures which will be a progression to higher quality and safety standards, while maintaining or decreasing the “total cost of business”.
EXPERIENCE
2007-Present Galvan Industries, Harrisburg NC
Custom Hot-Dip Galvanizer
Facility and Maintenance Manager
Responsible for the overall planning, coordination and direction of all maintenance operations performed by company and contract employees; including installation of equipment, preventative maintenance and repair work. Typical activities include directing maintenance and repair to production facilities, machines, equipment, buildings, offices and grounds. Generate proposals and specifications for new equipment. Provide leadership and guidance to team members. Responsible for budgeting, scheduling and cost control. Negotiate contracts for outside contractors for any of the above activities. Implemented a preventative maintenance program, created a cross-functional maintenance department, and upgraded material and tooling components. Improved total plant lifting device downtime from 4/32 hours to 16/1450 hours.
2005-2007 Huber Technology, Huntersville NC
Worldwide supplier of wastewater filtration equipment for the industrial and municipal market
Installation, Training and Application Engineer
Project management and supply scheduling, supervise installation of equipment and product evaluation, maintenance and operational training of customer’s personnel. Instructed customer facility engineers on timely preventative maintenance and scheduling practices. Cost reduction in maintenance at installed site of 28% within one year.
2004-2005 AEP Industries, Matthews, NC
Plastic extrusion producer of thin films for the industrial and consumer market.
Electro-Mechanical Engineer
Install, repair, modify and maintain extrusion equipment, pump and filter systems, minor project design and management.
2003-2004 JLS International, Charlotte, NC
Worldwide sales, engineering and support for the chemical, industrial and plastics’ process industry. Specialized equipment such as; precision metering pumps, small and large area filters, static mixers and heat exchangers.
Product Manufacturing and Support Engineer
Complete project management from after sales to beyond the equipment installation and all customer service for after sales, parts and field service. Duties included document control, quality inspection of parts and the supplier network, installation and assembly design, purchasing, manufacturing cost control, installation, temperature/process control design and implementation.
1996-2002 Pneumafil, Gas Turbine Division, Beacon Industries, Charlotte NC
A multinational corporation, serving government, textiles, utilities, all aspects of air processes, and the chemical/polymer/plastic industry.
Product Assurance Engineer (1999-2002) Gas Turbine Division
Duties include supervision of the construction and installation of inlet filter houses for permanent gas turbine generators, troubleshoot various manufacturing, installation or construction issues, and assist in the engineering of field modifications, oversee continuing maintenance and upgrades, with a reduction in field operating expense and installation time.
Supervision and direction of independent contractors and various skilled trades for project installations.
Service Application Engineer (1996-1999) LCI, Fluid Systems
Oversee and supervise the installation of various supplied process equipment, using contract and customer supplied personnel.
Complete project management, customer service and field service for all installed equipment.
Developed a comprehensive installation and training manual for operator maintenance personnel,
resulting in reduced training time and increasing the efficiency of installation and maintenance by 45%.
1977-1995 Egan Machinery Company Somerville NJ
Egan Machinery, presently a division of DavisStandard, an international supplier of plastic, paper and converting equipment.
Process (Project) Engineer (1995)
Develop alternative testing, packing and installation techniques.
Investigate and implement cost reduction methods for equipment installation, which
resulted in decreased installation and warranty expense, and support all customer
requests. Reduced installation and customer acceptance trial time of film equipment by 15%, through
more detailed instruction and concurrent testing methods.
Operations Supervisor (1986-1995)
Supervise and direct both exempt and non-exempt personnel in manufacturing,
field service and production operations group. A liaison to production maintenance
and engineering for process operational systems. In a new or Greenfield Site installations, train and
mentor customers on benefits of preventative maintenance, inventory control and cost reduction, with
continued review every six months.
Project and manufacturing management for extrusion processes, non-standard or
special applications, with specific focus on cost accounting and budget for the repair and
maintenance engineering of this equipment. Extensive training of operational practices and
maintenance repair, with a nominal reduction in downtime and changeover by 38%.
Position as manager of the Egan Extrusion Laboratory, which consisted of scheduling,
setup, performing machinery and product trials, operator training, for extrusion and
converting processes. Various forms of extrusion equipment such as: foam, pipe and
profile, injection and blow molding, tubing, cast and blown film, in mono and co-
extrusion applications, along with converting and compounding.
Specialized training for extrusion producers, in production methods, quality inspection, production scheduling and maintenance (preventative maintenance systems).
Assist extrusion customers in achieving a reduction in startup and operational scrap
Service Engineer (1982-1986)
Service, training, machinery upgrade, engineering and installation of plastic, paper
and converting equipment worldwide.
Repair and improve various types of extrusion equipment, such as: extruders, dies, winders, treaters, feeding systems, metering and injection pumps and various extrusion related equipment.
Microcomputer Specialist (1980-1982)
Worked with recycling projects to achieve continuous operation, extrusion coating and film producers to reduce scrap during changeovers.
Developed training courses and manual for machine/product operation.
Installation and modification to sheet, cast, blown and extrusion coating
manufacturing facilities.
Laboratory Technician (1977-1980)
Prototype and develop new equipment and processes.
Recommend process changes to increase output and reduce cost at manufacturing.
On-site training and supervision of operators for all extrusion processes.
RELEVANT TRAINING & EDUCATION
Carolina Aeronautical
Upper Bucks Institute of Aeronautics Aviation Engineering AS
AirFrame and PowerPlant License issued by FAA.
Practical experience in hydraulic, electronic, electric, mechanical, and all types of powerplant components and systems.
Team building courses by Robert Macmillan Associates
AllenBradley S.L.C. training in S.L.C. 500 series, maintenance, programming
Ohmart/Measurex radiation safety
Experience and training in: Project, Cost/Inventory, Quality College, MRP, MRP II, ISO 9000/1, JDE, Microsoft Word, Excel, WordPerfect.
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