Project Manager Customer Service

Katherine Cannon

**** ****** *** *****, *******, FL 33596

Phone: 281-***-**** Alt: 813-***-****

Email: *********@*****.***

Summary

*More than 10 years of hands-on experience in client relations in varying capacities, ranging from managing residential real estate properties with a focus on owner and tenant relations to creating, building and nurturing yoga student relationships as a yoga studio owner/operator.

*Having recently returned from 2 years of living in Asia, I am highly adaptable and am able to assess and conquer virtually any challenge presented.

*Native English speaker, fluent in Spanish and proficient in Mandarin.

Major Accomplishments

*Exceeded client expectations by effectively cross-training a specialized team of individuals to handle all excess call and website sales volume for AT&T@Home Internet Service call center, simultaneously providing 0% backlog and excellent customer service.

*Highly instrumental in community service efforts after Hurricane Ivan, helping orchestrate volunteer workforce of over 500 people, assisting in the management of food supply warehouse for victims, as well as heading up the efforts to locate and verify safety of over 200 individuals.

*Lived in Shanghai, China for 2 years as an expatriate. While there, our family fully integrated into the Chinese society, purchasing a Chinese made car and learning to drive in a demanding third world country system. Additionally, we lived in a non-expatriate community and learned to not only speak Mandarin, but to use it on a daily basis to shop, live and integrate into the urban Chinese community in the heart of Shanghai, China.

Interests

-I consider myself an aspiring amateur athlete and have competed in triathlons and in varying races (running). Currently working on my 200-hour yoga alliance teacher certification, I am a dedicated practitioner and find the practice both challenging and therapeutic. My personal performance goals outside the workplace are instrumental in shaping my professional habits as well as a highly developed work ethic.

-I served as the president of a local chapter of a worldwide women's organization, organizing women for charitable acts, providing weekly classes and monthly workshops as well as attending to the special needs of over 200 families in the surrounding local area.

-I have a great love of serving in the community and currently work as a den mother for the Boy Scouts of America.

Professional Experience

USN Support Spouse February 1999-February 2012

Logistics; Accounting; Asset Management;

Various, AP

*Responsibilities include unwavering and dedicated support as a spouse of an officer in the United States Navy.

*Duties of this position include organizing, facilitating and executing 6 transfers of duty station, moving household and family to 4 states and one foreign country.

*Duties also include asset management, accounting, domestic engineering, landscaping, all around handy man, and tactical support as managing partner throughout various deployments ranging from 4 months to 12 months in length.

SERENITY STREAM YOGA & WELLNESS SPA January 2011-November 2011

Managing Owner

Riverview, FL

*Supervisory role over yoga teaching staff, massage therapists and nutrition counselors. Through careful adherence to strict hiring practices, our studio continued to offer a qualified and experienced teaching staff while achieving an impeccable client satisfaction record.

*To maintain and expand our client (student) base, yoga studio management consisted of daily client care – individually assessing needs of each student, guiding them to the appropriate classes and purchases while maintaining a balance between client care and profitability.

*As a small business owner, daily activities encompassed a wide array of duties, including but not limited to payroll administration, sales and marketing, weekly accounting and facility management.

ESCONDIDO PROPERTIES September 2000-October 2005

Owner/Property Manager

Navarre, FL

*While managing thirteen rental properties, our company’s primary goals focused on engendering strong tenant relationships while meeting and exceeding owner expectations and satisfaction.

*From tenant procurement to executing evictions, excellent organization skills and detail oriented business practices allowed for a high level of personal service to our property owners.

*Oversaw repairs and sale of several properties after devastating effects of Hurricane Ivan. Following this catastrophic hurricane, contractors were in scarce supply, requiring resourcefulness and ingenuity to bring properties up to acceptable living conditions in a short period of time. Our primary objective in this period was to ensure our tenant’s safety by providing timely repairs in a community devastated by hurricane destruction.

THE SUTHERLAND GROUP

Team Supervisor/Report Specialist

San Diego, CA

June 1999 – April 2000

*Trained and supervised a small group of cross-trained individuals in a telemarketing company. This group specialized in floating between departments to satisfy varying levels of demand based on call and website volume for the client, AT&T.

*As supervisor over a unique team, I reported both directly to the project manager at The Sutherland Group, as well as to the project manager at AT&T.

*Report Specialist responsibilities included gathering data from all sales departments as well as processing, reporting and distributing sales data on a daily basis.

ITECH, LLC

Inventory Control Specialist/Assistant Purchasing Agent

San Diego, CA

September 1998 – June 1999

*Responsibilities included daily monitoring of inventory to maintain accuracy in a manufacturing setting.

*During daily inventory counts, was responsible for interaction with manufacturing staff to account for all inventories, which included implementation of accountability measures to control inventory loss.

*As Assistant Purchasing Agent, responsibilities included weekly purchase of office supplies for all employees as well as supply chain management for a variety of manufacturing inventory.

Education

UNIVERSITY OF GEORGIA June 1998

BBA, International Business, minor in Spanish

Athens, GA

Summer Ecclesiastical Internship 1997

• 10-week total immersion in Mexico City, Mexico, living with a Mexican companion who did not speak English and spending 10 hours/day traveling, visiting with and teaching local community members.

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